Earls Kitchen + Bar - Banff

Review summary

1. D

   Deb VIP

   Tampa51 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved Earls. Went to the one in Calgary and also Banff. Great menu, great food and wonderful service. Lovely atmosphere. Highly recommend
   

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2. P

   Patricia

   Toronto3 reviews

   4.0

   Dined on February 21, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Earls is always a choice for our family. You are always going to get decent food. Thought it took a longer than expected time to receive our food spec with 2 younger kids. Prices are higher than expected.
   

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3. J

   Jaydon

   Edmonton1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Wanted a bit of a more romantic experience on Valentine’s Day but the food and drinks made up for the loud noisy environment!!
   

   Earls Kitchen + Bar - BanffResponded on February 21, 2025

   Thank you Jaydon for taking the time to leave us a 3 star review. We are glad to hear that the food and drinks made up for the noisy environment. I apologize that we could not control the noise volume, as we were fully booked for Valentines Day, these things do happen. I hope that you will join us again in the future.
   

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4. C

   Curtis

   Ottawa2 reviews

   5.0

   Dined on February 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server jack was awesome, absolute gentleman. The bartender was on point, our white peach bourbon sours were one of the best sours I’ve ever had. The kitchen was amazing as well, my steak was seared, so crispy, and rare as requested. Tortellini was so flavourful, and the pizza was wood fired to perfection. Great job everyone!
   

   Earls Kitchen + Bar - BanffResponded on February 16, 2025

   Thank you so much Curtis for the amazing review! It is great to hear that you enjoyed the Steak, Tortellini, and Pizza. We will be sure to recognize Jack amongst the team for his outstanding service, and for being an absolute gentleman. We hope to see you again in the future for another great experience!
   

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5. K

   Kim

   Toronto3 reviews

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Matt was an excellent server and had great suggestions which we loved - happy hour food was great. Also amazing Alfredo pasta. Great atmosphere too. Will definitely be back. Thanks!
   

   Earls Kitchen + Bar - BanffResponded on February 16, 2025

   Thank you so much Kim for taking the time to leave us a 5 star rating. We are so glad to hear that Matt was able to provide excellent service and recommendations! It is also great to hear that you enjoyed the Happy Hour. We will be sure to recognize Matt amongst the team for his efforts, we cant wait to see you again!
   

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6. J

   Jessica VIP

   London6 reviews

   3.0

   Dined on February 1, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Food and cocktails were alright. I probably wouldn’t go back.
   

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7. J

   J

   Calgary1 review

   2.0

   Dined on January 18, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Really disappointed with our experience. I’ve been to many Earl’s restaurants, and this was not consistent with how they should be. The server was inattentive and did not really care, and even when asked for specific things such as side plates, he did not bring them. The food was missing the standard garnishes, and things like that showing no attention to detail or caring about what is going out the kitchen door. For being in attentive, the server made sure to articulate and point out how I could tip him, using the point of sale device, which I felt was offside given the experience.
   

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8. N

   Nataliya

   Calgary4 reviews

   5.0

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love Earls at Banff. The meals are good size and of good quality. I will be back again!
   

   Earls Kitchen + Bar - BanffResponded on January 26, 2025

   Thank you very much Nataliya! We are glad to hear that you loved everything during your visit, and we are excited to see you again next time!
   

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9. OT

   OpenTable Diner

   Calgary2 reviews

   3.0

   Dined on January 12, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Greeted friendly and taken to table. Order taken promptly. Appetizer came out hot and delicious. Mains came out - I had chicken Caesar salad - it was the saddest salad I’ve ever seen. Romaine wilted, bowl half full, glob of dressing in the middle, and chicken dry. For $26 I expect it to be significantly better. 10 Mins after we got our mains the server finally came over and asked how it was. I indicated the salad is horrible, and was asked “would you like us to remake it”. Didn’t ask what was wrong. When I went to say what was wrong I was cut off and asked again “do You want us to remake it”. Second salad came out - bowl was full, chicken hot and not dry and dressing well dispersed. My low review is how it was handled.
   

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10. M

    Mena VIP

    Hawaii2 reviews

    1.0

    Dined on January 2, 2025

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 1

    Food was extremely dry and underwhelming. Used to love Earls years ago. Quality has gone down significantly. Would not recommend to anyone.
    

    Earls Kitchen + Bar - BanffResponded on January 10, 2025

    Mena, thank you for taking the time to leave us some feedback. I am very sorry to hear that your food was dry and underwhelming, I can assure you this is not our usual standard, I would love to follow up with you and make things right. If you find the time, please reach out to me via email at steven.sachkiw@earls.ca
    

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