Earls Kitchen + Bar - Banff

Review summary

1. J

   J

   Calgary

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Really disappointed with our experience. I’ve been to many Earl’s restaurants, and this was not consistent with how they should be. The server was inattentive and did not really care, and even when asked for specific things such as side plates, he did not bring them. The food was missing the standard garnishes, and things like that showing no attention to detail or caring about what is going out the kitchen door. For being in attentive, the server made sure to articulate and point out how I could tip him, using the point of sale device, which I felt was offside given the experience.
   

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2. N

   Nataliya

   Calgary

   4 reviews

   5.0

   4 reviews

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love Earls at Banff. The meals are good size and of good quality. I will be back again!
   

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3. OT

   OpenTable Diner

   Calgary

   2 reviews

   3.0

   2 reviews

   Dined on January 12, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Greeted friendly and taken to table. Order taken promptly. Appetizer came out hot and delicious. Mains came out - I had chicken Caesar salad - it was the saddest salad I’ve ever seen. Romaine wilted, bowl half full, glob of dressing in the middle, and chicken dry. For $26 I expect it to be significantly better. 10 Mins after we got our mains the server finally came over and asked how it was. I indicated the salad is horrible, and was asked “would you like us to remake it”. Didn’t ask what was wrong. When I went to say what was wrong I was cut off and asked again “do You want us to remake it”. Second salad came out - bowl was full, chicken hot and not dry and dressing well dispersed. My low review is how it was handled.
   

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4. M

   Mena

   VIP

   Hawaii

   2 reviews

   1.0

   2 reviews

   Dined on January 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Food was extremely dry and underwhelming. Used to love Earls years ago. Quality has gone down significantly. Would not recommend to anyone.
   

   Earls Kitchen + Bar - BanffResponded on January 10, 2025

   Mena, thank you for taking the time to leave us some feedback. I am very sorry to hear that your food was dry and underwhelming, I can assure you this is not our usual standard, I would love to follow up with you and make things right. If you find the time, please reach out to me via email at steven.sachkiw@earls.ca
   

   1 person found this helpful

5. B

   Borna

   Calgary

   1 review

   4.0

   1 review

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We thought the service and food was good. However, we wanted to order items from the Happy Hour menu and we couldn’t, because we had made a reservation. Our host seated us upstairs, so we requested to be seated elsewhere. We appreciate that you accommodated us, but what’s the point of making a reservation if you are excluded from the Happy Hour?
   

   Earls Kitchen + Bar - BanffResponded on January 10, 2025

   Thank you very much for leaving us a 4 star review Borna! We are glad to hear that you enjoyed both the food and service. I apologize for the confusion about Happy Hour. We only offer the Happy Hour in our main level Lounge, which we do not take reservations for, we appreciate you joining us during the holiday season.
   

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6. A

   Angela

   Seattle

   10 reviews

   3.0

   10 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Our server was a mess - he took our order and couldn’t figure out how to open the bottle of wine so took it to the bartender to pre-open it and even then he couldn’t figure it out. He poured a taste and never poured more - we had to. Then he came back to take our order a second time and realized he already had but didn’t put it in. He really struggled when we didn’t have hard orders to fill. Food was great but he was a mess.
   

   Earls Kitchen + Bar - BanffResponded on January 10, 2025

   Angela, thank you for taking the time to leave us feedback in regards to experience. Although I am glad to hear that the food was great, I am concerned to hear about the service you received. I can assure you this is not our usual standard and I would love to follow up via email if you have the time. Please feel free to reach out to me at steven.sachkiw@earls.ca
   

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7. s

   shelley

   Calgary

   6 reviews

   3.0

   6 reviews

   Dined on December 30, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Really disappointed in the meal. Our server was attentive, the ambiance was to be expected for a family restaurant but the food was sub par at best. Steak had to be returned to the kitchen as it was cold and raw in the middle. Chicken sandwich - sourdough bread was overcooked and extremely hard to bite into. Both meals were just not Earl’s standard.
   

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8. J

   Janice

   Edmonton

   1 review

   3.0

   1 review

   Dined on December 30, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Very noisy and music too loud. Not relaxing vibe.
   

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9. R

   Rachel

   E. Tennessee

   3 reviews

   5.0

   3 reviews

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was by far one of our favorite meals while staying in Banff. The food was delicious, the drinks were great, and our server Hash was so engaging. We would highly recommend this place to our friends and anyone else that is visiting the area. We would definitely come back if we’re lucky enough to visit the area again!
   

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10. J

    Jay

    VIP

    Calgary

    2 reviews

    3.0

    2 reviews

    Dined on December 14, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 5

    Incredibly slow food service for a restaurant at 20% capacity. Great service from our server though.
    

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