Earls Kitchen + Bar - Brentwood

Review summary

1. D

   Dr. Rahim

   Vancouver

   4 reviews

   1.0

   4 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Went for a bday dinner. Food was not good. 2 salmon dishes we over cooked and full of bones. Sadly enough ended up swallowing the bones. And then the manager made me feel like making it up. Sadly disappointed.
   

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2. S

   Sydney

   San Francisco

   3 reviews

   vip
   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We recently dined here and had the pleasure of being served by Alice. From the moment we were seated, Alice made our evening truly delightful. She was incredibly lovely and attentive, ensuring we had everything we needed throughout our meal. Alice went above and beyond to accommodate our requests, making sure every detail was perfect. Her cheerful and fun demeanor added a special touch to our dinner, making it a memorable experience. She had a wonderful sense of humor and was genuinely interested in making our evening enjoyable. Her knowledge of the menu and her helpful recommendations were spot on, enhancing our dining experience. Alice’s exceptional service and warm personality truly set her apart. We couldn’t have asked for a better server and look forward to dining with her again soon.
   

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3. G

   Giovanni

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff and great food. We will definitely be going back.
   

   Earls Kitchen + Bar - BrentwoodResponded 2 days ago

   Hi Giovanni, Thank you for your wonderful review! We're so glad to hear you enjoyed the food and the service. Our team will be thrilled to know they made such a positive impression. We can’t wait to welcome you back for another great experience! Best wishes, Nadine leach Assistant Guest Experience Manager
   

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4. D

   Dean

   Vancouver

   16 reviews

   vip
   5.0

   16 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and great food as always. I really enjoy this earls.
   

   Earls Kitchen + Bar - BrentwoodResponded 2 days ago

   Hi Dean, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Nadine Leach Assistant Guest Experience Manager
   

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5. L

   Leonardo

   Vancouver

   7 reviews

   2.0

   7 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Prices have skyrocketed at this place. On top of that the wine used to be 6 and 9 once option Now it's 5 and 8 and more expensive. People who help serving / attending tables are constantly stopping every 5 minutes and asking if everything is OK. It's very annoying and when you need them they're not available or take all your napkins and don't replace with new ones. Then come back with so many napkins ... what a waste. I won't come back. Too much money for this type of service.
   

   Earls Kitchen + Bar - BrentwoodResponded 2 days ago

   Hi Leonardo, Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t meet expectations. We understand how frustrating it can be when prices increase and the service doesn’t feel consistent. We appreciate your comments about the frequent check-ins and will make sure to address this with our team to ensure a more balanced approach. Regarding the napkins, we’ll work on making sure that doesn’t disrupt your experience in the future. We would love to welcome you back for a redemption experience to make this matter right. Please email our Guest Experience Manager, Antonella Barba (antonella.barba@earls.ca) to set a date and time that works best for you. Best regards, Nadine Leach Assistant Guest Experience Manager
   

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6. j

   judy

   Vancouver

   3 reviews

   vip
   2.0

   3 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   I come here all the time but lately the service and foods were not worth to come anymore. About service , looks like they shorted on staffs or something. We asked for Tabasco sauce for 3 times and brought out when we were almost done the dish and server wasn't checking on us regularly to see what else we need (only asked when foods were out and when we were done eating) I had to keep looking for the server and wait for her to look at me. About the food, waited for long time i guess they waited everything done to bring out but food was dry, yam fries was quiet salty ( too much salt) and looks burn :( . Ordered the drink no ice and they served 3/4 cup for $6.5 tiny drink 😕 i guess price is up for everything but still quiet disappointed.
   

   Earls Kitchen + Bar - BrentwoodResponded 5 days ago

   Hi Judy, Thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience. We strive to provide great food and service, and it’s clear we missed the mark during your visit. We apologize for the slow service and for not addressing your requests in a timely manner. We appreciate your feedback on the food quality and drink portion size, and we’ll be sure to address this with our kitchen team. We hope you’ll give us another chance in the future to provide a better experience. Please reach out to our Guest Experience Manager, Antonella Barba (antonella.barba@earls.ca) if you would like to discuss this matter further. Thank you again for your valuable input. Best regards, Nadine Leach Assistant Guest Experience Manager
   

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7. E

   Elio

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food selection and service. Shannon is an outstanding server.
   

   Earls Kitchen + Bar - BrentwoodResponded 5 days ago

   Hi Elio, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed both our food selection and the service. Shannon is indeed a fantastic server, and we’re so glad her knowledge of the menu and wonderful personality made your experience even better. We’ll be sure to pass along your compliments to her – she’ll be thrilled to hear them! Best regards, Nadine Leach Assistant Guest Experience Manager
   

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8. S

   Sarb

   Vancouver

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Shannon was an excellent server. She came to our table in the first 2-3 minutes that we were seated. You can tell she s very experienced.
   

   Earls Kitchen + Bar - BrentwoodResponded 5 days ago

   Hi Sarb, Thank you for sharing your experience with us! We're so happy to hear that Shannon provided excellent service right from the start. It’s clear that her experience and attention to detail make a big difference, and we’re glad you noticed! We’ll be sure to pass along your compliments to her. We look forward to welcoming you back for another great experience soon! Best regards, Nadine Leach Assistant Guest Experience Manager
   

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9. E

   Elyot

   Vancouver

   5 reviews

   vip
   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place has come together really well. The food s consistently great and the service has gotten excellent. Our server was very kind and provided two very nice free deserts when she heard we were celebrating my son’s birthday. Cheers!
   

   Earls Kitchen + Bar - BrentwoodResponded 5 days ago

   Hi Elyot, Thank you for your kind words! We're so glad to hear you’ve enjoyed the food and service. It was our pleasure to help celebrate your son’s birthday with some sweet treats! We look forward to seeing you again soon. Best wishes, Nadine Leach Assistant Guest Experience Manager
   

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10. OT

    OpenTable Diner

    Vancouver

    7 reviews

    vip
    2.0

    7 reviews

    Dined on November 15, 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 3

    I go to this location almost weekly and today was not the best experience. Service was extremely slow. Our server did not attend to us well and did not put in our food requests properly. A table that came after us received their food much quicker. My burger was extremely cold and fries were cold in all of the meals. I won’t be returning as the food was not good and service poor.
    

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    Earls Kitchen + Bar - BrentwoodResponded 5 days ago

    Hi, Thank you for sharing your feedback with us. We're truly sorry to hear about your experience during your recent visit. We strive to provide excellent service and high-quality food, and it's clear we fell short in both areas during your meal. Your concerns about the slow service are concerning, and we will address these issues with our team to ensure they do not happen again in the future. We understand how frustrating it can be when expectations aren’t met, and we appreciate you giving us a chance to improve. We would love to have you come back for a redemption experience. Please reach out to our Guest Experience Manager, Antonella Barba (antonella.barba@earls.ca) to set up a time at your convenience. Best wishes, Nadine Leach Assistant Guest Experience Manager
    

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