Earls Kitchen + Bar - Brentwood

Review summary

1. D

   Derek

   VIP

   Vancouver

   14 reviews

   5.0

   14 reviews

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Hayli our server was one of the most pleasant and engaging servers we have ever encountered. She was a delight.
   

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2. R

   Ryan

   Vancouver

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ordered the queen bee pizza. Good happy hour value.
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi Ryan, Thank you for reviewing your most recent visit to our location, it is much appreciated! Here at Earls, we are always striving for 5-star reviews; if there is anything specific you believe we could improve on to elevate your experience to a 5-star, please don’t hesitate to let us know, and if possible, please reach out to myself, Sofiia Mosalam (Sofiia.mosalam@earls.ca). Best regards, Sofiia Mosalam Guest Experience Manager
   

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3. R

   Rebecca

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went here for Valentine's Day! Had a great time. Staff were very friendly and helpful. :)
   

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4. E

   Ellen

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mabel was excellent, very personable and attentive. Our food was outstanding, the chicken was very juicy and the ribs were fall off the bone, my tortellini with prawns was piping hot and delicious! The Valentine's set menu had great value and I loved the mini desserts.
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi Ellen, Thank you for the lovely review! We're so happy to hear that Mabel provided excellent service and that you enjoyed your meal. The juicy chicken, fall-off-the-bone ribs, and delicious tortellini with prawns are always a hit, and it's great to know the Valentine's set menu and mini desserts were a highlight for you. We appreciate your feedback and look forward to having you back at Earls Brentwood soon! Cheers, Sofiia Mosalam Guest Experience Manager
   

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5. J

   Jordy

   Vancouver

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Used to be better, below average experience. Our waitress showed no engagement with us and didn’t offer any recommendations for food or drinks. The food itself was average at best—bland and lacking flavor. We had some starters and a main, but honestly, even Tap & Barrel or Cactus put in more effort. I’ve had better experiences at other locations, but this one was definitely below average. Pretty sure I won’t be coming back.
   

   Earls Kitchen + Bar - BrentwoodResponded 2 days ago

   Hi Jordy, We're truly sorry to hear about your recent experience at our Brentwood location. This is definitely not the level of service or quality we strive to provide, and we can completely understand your disappointment. Your feedback is really important, and we’ll be sure to address this with our team. We’d love the opportunity to make things right and provide you with the great experience you deserve. Kindly reach out to myself at sofiia.mosalam@earls.ca Cheers, Sofiia Mosalam Guest Experience Manager
   

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6. P

   Perry

   VIP

   Vancouver

   28 reviews

   5.0

   28 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A very enjoyable meal. Service was great! Shanon did a wonderful job.
   

   Earls Kitchen + Bar - BrentwoodResponded 4 days ago

   Hi Perry, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your meal and that Shanon took great care of you. We'll be sure to pass along your compliments to her. We look forward to welcoming you back to Earls Brentwood soon! Cheers, Sofiia Mosalam Guest Experience Manager
   

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7. C

   Cindy

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistently excellent food and best service. We are never disappointed at Earl’s. Server Adam was outstanding
   

   Earls Kitchen + Bar - BrentwoodResponded 4 days ago

   Hi Cindy, Thank you so much for the kind words! We’re thrilled to hear that you consistently enjoy the food and service at Earl's Brentwood. Adam will be especially happy to hear your compliments! We look forward to welcoming you back soon for another great dining experience! Cheers, Sofiia Mosalam Guest Experience Manager
   

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8. E

   Elio

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food consistently good. Well trained servers. Good vibes
   

   Earls Kitchen + Bar - BrentwoodResponded 6 days ago

   Hi Elio, Thank you for taking the time to review your recent visit to Earls Brentwood. We sincerely appreciate your kind feedback and are thrilled to hear that you had an enjoyable experience with us. We look forward to welcoming you again soon for another exceptional dining experience! Cheers, Sofiia Mosalam Guest Experience Manager
   

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9. R

   Ran

   Vancouver

   1 review

   3.0

   1 review

   Dined on February 8, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The dine out course is good! Very good deal: However, it took over two hours for us, including the time from when we received water, to the extended wait for the food, and finally requesting the bill after finishing the meal. The prolonged waiting times were excessive and led to a less than satisfactory experience.
   

   Earls Kitchen + Bar - BrentwoodResponded 7 days ago

   Hi Ran, Thank you for your feedback regarding your most recent visit to our location and I apologize for our lack of timeliness during your experience. This is certainly not our standard and I do apologize that your visit left you waiting in any capacity. We have extended your feedback to our service team and we are taking action to ensure this poor experience does not happen again. I would like to discuss this incident more and win you back as our guest. Please reach out to myself, Sofiia Mosalam (Sofiia.mosalam@earls.ca). Best Regards Sofiia Mosalam Guest Experience Manager
   

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10. N

    Naomi

    VIP

    Vancouver

    13 reviews

    5.0

    13 reviews

    Dined on February 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server was amazing and made for the BEST evening.
    

    Earls Kitchen + Bar - BrentwoodResponded 7 days ago

    Hi Naomi, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Sofiia Mosalam Guest Experience Manager
    

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