Earls Kitchen + Bar - Richmond

Review summary

1. P

   Patricia

   Vancouver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good was very good an on time. Great customer service!
   

   Earls Kitchen + Bar - RichmondResponded 2 days ago

   Dear Patricia, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Farah Ladha farah.ladha@earls.ca Guest Experience Manager
   

   Is this helpful?

   Report
2. S

   Sophia

   Vancouver

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Always short staff at this location. Visited the location 3 times and the service has not improved.
   

   Is this helpful?

   Report
3. N

   Nathalie

   Vancouver

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was a really bad dining experience. The service was really bad. The waiting time was so long. The server wasn't doing her job.
   

   Earls Kitchen + Bar - RichmondResponded 2 days ago

   Hey Nathalie! I am so sorry to hear about your experience this past weekend. I have sent you an email hoping to hear more about your experience and ultimately to regain your trust again through a redemption experience. Looking forward to hearing more from you soon and showing you what we are truly capable of! Brendan Lowry - General Manager
   

   Is this helpful?

   Report
4. M

   Miranda

   Vancouver

   11 reviews

   vip
   3.0

   11 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We ordered salt and pepper wings as appetizers. In the past there is minimum 1lb of wings with veggie sticks on the side. Last night we were really disappointed to see there were only 8 tiny drumsticks and wings with no veggies. Really not worth the price.
   

   Earls Kitchen + Bar - RichmondResponded 2 days ago

   Hi Miranda! I am sorry to hear about your disappointing experience with us over the weekend! We like to pride ourselves on delivering irresistible food and drink and clearly we missed the mark with your experience. I would love to ensure you understand the value we do offer here by bringing you back in and showing you the true value of our wings when made correctly! Please reach out to me directly at Brendan.Lowry@earls.ca so I can set this up and take care of that for you ! Thanks, Brendan Lowry - General Manager
   

   Is this helpful?

   Report
5. a

   aj

   Vancouver

   223 reviews

   vip
   5.0

   223 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from Kayla. Friendly and always pleasant. Good happy hour
   

   Earls Kitchen + Bar - RichmondResponded 3 days ago

   Dear Aj, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

   Is this helpful?

   Report
6. S

   Sonia

   Vancouver

   7 reviews

   vip
   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phil is always great! Great service, will return !
   

   Earls Kitchen + Bar - RichmondResponded 3 days ago

   Dear Sonia, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

   Is this helpful?

   Report
7. s

   seema

   Vancouver

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was great as always. Poor service. Serving size reduced.
   

   Earls Kitchen + Bar - RichmondResponded on November 18, 2024

   Dear Seema, Thank you for your feedback! We're glad you enjoyed your visit at Earls Kitchen + Bar - Richmond, though it sounds like there was room for improvement. We aim to exceed expectations, and your insights help us refine our guest experience. Feel free to share more details with me at farah.ladha@earls.ca I hope to hear from you soon! Cheers, Farah Ladha Guest Experience Manager
   

   Is this helpful?

   Report
8. O

   Olga

   Vancouver

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The evening was as beautiful as ever. Buuuuut. Ingrid made our night amazing. Food and drinks, mixed with Ingrid’s charm and beautiful sense of humour made it a night to remember. So thank you all, but you girl, especially ♥️
   

   Earls Kitchen + Bar - RichmondResponded on November 15, 2024

   Dear Olga, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Ingrid at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Maia Perdido maia.perdido@earls.ca Guest Experience Manager
   

   Is this helpful?

   Report
9. WC

   WinnieC

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my daughter enjoy the food and environment there. Service is great
   

   Earls Kitchen + Bar - RichmondResponded on November 15, 2024

   Dear Winnie, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Maia Perdido maia.perdido@earls.ca Guest Experience Manager
   

   Is this helpful?

   Report
10. A

    Alanna

    Vancouver

    14 reviews

    3.0

    14 reviews

    Dined on November 12, 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 3

    Service was poor. Our waitress didn’t even serve us. We had to ask the hostess for service. No one asked if we wanted dessert or refilled our coffee.
    

    Earls Kitchen + Bar - RichmondResponded on November 13, 2024

    Hey Alanna! I am so dissapointed to hear about your experience at my Restaurant that is not the type of guest experience we strive to deliver. We pride ourselves on delivering 5-star experiences to each and every one of our guests! I would love the opportunity to regain your trust through a redemption experience where we can show you the hospitality we are capable of. Please reach out to me directly at Brendan.Lowry@earls.ca so I can set this up. Brendan Lowry - General Manager - Earls Richmond
    

    Is this helpful?

    Report