Earls Kitchen + Bar - Port Coquitlam

Review summary

1. OT

   OpenTable Diner

   Vancouver1 review

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the absolute best birthday celebration 🎉 with our entire family age 2-90! The service , the food, the servers were all 100% amazing ! We would definitely go back here! The BEST thing was they would take a reservation for 14 people! That was fantastic and why we would book future events with Earl’s! Plus the food is excellent!
   

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2. J

   Jessie

   Vancouver1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Let me prelude this review by saying that the food we received was delicious and so were the drinks. However the entire experience was miserable. After being sat we waited for 20 minutes just to place our drink orders. The birthday girl arrived right around that time, but no server came back for while, leaving them sitting there while all we wanted to do was celebrate. After we placed our food orders, and they started to come out, what do you know! The birthday girl doesn’t get her meal. We are told at that point that it’ll be “5-10 minutes, but here are some free fries” it took 20 minutes for her to get food. Exact time it would take her I make it new. We understand that mistakes happen, but when they do they need to be acknowledged with sincerity instead of ignorance. It was implied to us that it was the kitchens mishap, which I find very hard to believe given how we were being treated all night. My other friend was waiting for two appetizer that didn’t came in. Until he told server and she was like “oh no, ok I will get it for you”. Simpler explanation is that she forgot to ring it in. After finishing our meal, we sat with empty glasses and plates for about 15 minutes. The server finally came by and took a desert order. We waited 20 minutes just for the manager to stop by and tell us that the desert was no longer available. Wouldn’t they know immediately if they were out of cheesecake? We ordered the alternative and asked for it to be packed up as we didn’t feel welcome and wanting to wait any longer. It took another 20+ minutes for us to get the desert, only after flagging another manager passing by. The second manager was sincere and apologetic, but at that point we just wanted to to leave. The server never once stopped back at the table after she took the desert order. I guess she felt her part was done? Increase the bill to get the tip. Great This is a few times now we had a bad experience at that location. Will not be coming back.
   

   Earls Kitchen + Bar - Port CoquitlamResponded 1 day ago

   Dear Jessie, Thank you for sharing your feedback, and I’m truly sorry for the disappointing experience you had. I deeply regret that we allowed the celebration of the birthday to be overshadowed by delays, lack of communication, and mistakes with your orders. This should have been a special and enjoyable occasion, and it’s clear we failed to provide the service you deserved. I completely understand your frustration, and I sincerely apologize for the way things unfolded. Please reach out to me at brett.singh@earls.ca so we can discuss further details, what our restaurant will do differently going forward and rectification for the birthday celebrant, the group and yourself. Warm regards, Brett Singh General Manager, Earls Port Coquitlam
   

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3. N

   Nadipops

   Vancouver5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was very good and the staff were attentive and so friendly. Thanks!
   

   Earls Kitchen + Bar - Port CoquitlamResponded today

   Hello Nadipops, Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience with us, and we look forward to serving you again soon! Cheers! Jenny Le, Guest Experience Manager
   

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4. M

   Michele

   Vancouver22 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was excellent! We all enjoyed! Service was great.
   

   Earls Kitchen + Bar - Port CoquitlamResponded 3 days ago

   Hello Michele, Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience with us, and we look forward to seeing you again soon! Cheers! Jenny Le, Guest Experience Manager
   

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5. S

   Sadie

   Unspecified1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding team! Couldn’t have felt more special on my birthday!
   

   Earls Kitchen + Bar - Port CoquitlamResponded 6 days ago

   Hello Sadie, Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience with us, and we look forward to serving you again soon! Cheers, Aysha George - Guest Experience Manager
   

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6. M

   Marco

   Vancouver5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Good overall the servers were always ready for an order and very polite
   

   Earls Kitchen + Bar - Port CoquitlamResponded 6 days ago

   Hello Marco, Thank you for taking your time to leave us a review! We appreciate your feedback and will address it to our team to help better your next experience. We look forward to seeing you soon. All the best, Aysha George - Guest Experience Manager
   

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7. A

   Anju

   Vancouver4 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughter chose Earls for her 10th bday with her friends, and it was lovely, as usual. Everyone was happy.
   

   Earls Kitchen + Bar - Port CoquitlamResponded 6 days ago

   Hello Anju, Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience with us, and we look forward to serving you again soon! Cheers, Aysha George - Guest Experience Manager
   

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8. P

   Pavandeep

   Vancouver2 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was awesome we loved the lady that was our server ! Wonderful experience
   

   Earls Kitchen + Bar - Port CoquitlamResponded 6 days ago

   Hello Pavandeep, Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience with us, and we look forward to serving you again soon! Cheers, Aysha George - Guest Experience Manager
   

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9. P

   Philip VIP

   Vancouver32 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great to dine at Earl’s. Recommend Earl’s for occasional dining and expect consistent good food and service.
   

   Earls Kitchen + Bar - Port CoquitlamResponded on March 7, 2025

   Hi Philip, Thank you for taking your time to leave us a review. I'm so happy to hear how much you enjoyed your experience. We look forward to seeing you soon. All the best. Isaiah Collins - Guest Experience Manager
   

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10. H

    Harmony VIP

    Vancouver3 reviews

    5.0

    Dined on March 4, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waitress and her assistants were fantastic. My salmon was cooked perfectly and she understood my Keto needs this meal. Wonderful staff and excellent food. Tried the Cajun Salmon this time vs the regular salmon - with broccolini, extra parm and red peppers and it was perfection. Thank you for catering to my dietary restrictions. I’ll be back!
    

    Earls Kitchen + Bar - Port CoquitlamResponded on March 7, 2025

    Hi Harmony, Thank you for taking your time to leave us a review. I'm so happy to hear how much you enjoyed your experience. We look forward to seeing you soon. All the best. Isaiah Collins - Guest Experience Manager
    

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