Eataly Ristorante - Short Hills

Review summary

1. J

   Jitney

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Nothing like the other Eataly NYC locations. They were sold out of key entrees on a Friday evening. We barely touched our food and drinks because they tasted frozen and bland. Don’t waste your time, 1. There are there plenty of incredible Italian restaurants with homemade pasta in the area and 2. If you actually want the Eataly menu, go to the city. The entire location just opened and they already need an overhaul in training.
   

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2. L

   Lisa

   Nashville

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   So excited to have an Eataly in NI! Great food (as expected), attentive service, and overall an excellent experience.
   

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3. a

   anabela

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 4

   We had a reservation for 2:15 and did not get seated until 2:45. People with a reservation at 2pm came in after us which was after the 14min grace period (same part size) and they gave them our table. Why have a reservation or a grace period that’s not enforced. We then got squeezed into an area that was for 4 people, we were 5 and it was super tight. Had tall gentleman with us which made it hard for the spot they squeezed us into. After we got seated it took another 15 min for the waiter to come. Once he did he was awesome and food was as treat.
   

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4. K

   Kenzie

   VIP

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience and great food, I highly recommend requesting Anthony as your server!
   

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5. M

   Mini

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We finally got a reservation at Eataly and were so excited but it was a terrible experience unfortunately. The service was exceptionally bad! Atleast 4 things we wanted to order on the menu were out. The drinks arrived after a wait of almost 40 minutes even though the place wasn’t packed or anything. The food arrived before the drinks! We had to ask for a second bottle of water at least 3 times before we finally got it. The person waiting on us had taken on too much and couldn’t do justice to her job coz she was so overwhelmed. The manager was nice when we aired our grievances.
   

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6. J

   Joseph

   New York City

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   This was our second time here, and the first time dining here for dinner. We ordered the capricciosa and massese pies and both were great. We also ordered the linguine scoglio and tagliatelle alla bolognese dishes. Both were very good as well and not overly salted, which was a vast improvement over the pasta dishes that my wife and I ordered a couple of weeks after the grand opening. We are impressed and glad to see that the feedback we shared with our waiter from our first time was taken seriously and changed the flavor and taste of the dishes for the better.
   

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7. N

   Nereo

   New York City

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   After hearing about the crowds and variety of food, I was excited to go. I thought the menu options were pretty limited, for Italian food. Taste was average to good. I don’t understand how they serve prosciutto that isn’t paper thin. Too thick for me to enjoy. Ordering one app, two pasta plates, two pizzas, and a glass of red wine (under poured mind you), I was shocked to drop $200 including tip. Would not return.
   

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8. E

   Emily

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waiting so long for this to open! Worth it! So delicious
   

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9. B

   Beth

   VIP

   New York City

   114 reviews

   4.0

   114 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food is decent, although the portions are quite small. They do not pay attention to details. For example, the menu described the specialty, (high priced) pasta we chose as being prepared in a Parmesan wheel, but it was simply served in a bowl. When we inquired about the Error, they said “oh we’re not allowed to have Parmesan wheels in New Jersey. “ OK then change your menu and change your price! The biggest flaw continues to be the front desk host and system that makes you wait no matter what time your reservation is, and then shows you to the worst possible table unless you complain. It’s also a tight space to wait for the tables that they delay you going to, so people end up standing over you or getting bumped into because they’re in the busy wine section of the store. Also, we bought caviar on the way out and one of the tins was spoiled and half empty. I will be calling the store tomorrow for a refund. Perhaps in another six months the operation will be tighter.
   

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10. I

    Irene

    New York City

    2 reviews

    4.0

    2 reviews

    Dined 2 days ago

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    Service was great and very accommodating, however 2 of the 3 pastas we ordered were way too salty. A little overpriced for the portions we received. Would not return for this reason.
    

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