Eataly Ristorante - Short Hills

Review summary

1. S

   Shari

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Despite an 8:30 reservation we weren’t seated until close to 9 o’clock. Our waiter walked past us three times before coming over to take our order. The food was awful, undercooked and tasteless. I literally had a soggy pizza. I really wanted to like this place, but the service and food were terrible. 
   

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2. R

   Roberto

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   16 dollars for a mini-mille-feulle? It wasn't even good. It's not just the price but a distortion. Compared to the delicious desserts offered in the house's café, the mille-feulle with practically only cream stands against the house's standard. Please review this or just remove it from the menu. I felt cheated.
   

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3. E

   Erin

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Awful front host man who kicked off just a horrible experience. Service was so slow. Food was not good. Will never return. Nothing at all like the nyc location.
   

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4. A

   Amy

   VIP

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went on day 2 and they were just getting up and running. Fast forward to January and they had it all figured out + a kids menu which is a bonus.
   

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5. i

   ilene

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed my experience at Eataly. My pasta dish was so delicious. My cappuccino was outstanding. Can’t wait to go again.
   

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6. A

   AP

   VIP

   Atlanta Metro

   22 reviews

   1.0

   22 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   What a shame to have this be the way it is. 5 of 5 beers out of stock- on a Friday at 8:30pm. Meanwhile, store fridge right outside stocked full of beer, except it was closed temporarily with a host saying “the guy’s away for a bit”. Food: Excessive grease in the food. Having visited in Chicago, Vegas, NYC and here- hands down the worst. Would not return. Gelato store- serving melted gelato. Asked them freezer temp and none of them had a clue. Showed them their own thermometer that had two guiding blue lines that their temp was clearly above- seemed like a realization for them. The hosts and management acting more like bouncers than staff. Whether this Eataly location is eroding the equity of the Eataly brand, or the Short Hills Mall is upping the brand of this Eataly location, or this location is surviving because of it’s presence in a top mall, it’s all a complete mess. Would not return for a long long time. Reviews seem to be well earned and won’t be surprised if they keep dropping, unless they change things quick.
   

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7. S

   Sofia

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, good service and excellent products selection.
   

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8. j

   judy

   New York City

   12 reviews

   2.0

   12 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Love Eataly so much but very disappointed in my first experience at the Short Hills venue. I hope they improve the service, food, and maitre'd arrogance. I don't want to see Eataly at Short Hills fail. Please take a hard look and train better.
   

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9. J

   Jennifer

   VIP

   New York City

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was great, food was delicious! My only suggestion is to add a few cookies biscotti served with coffee.
   

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10. A

    Allison

    VIP

    New York City

    3 reviews

    2.0

    3 reviews

    Dined 2 days ago

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    I really want this place to succeed but they are NOT ACCOMMODATING AT ALL and run out of basic menu items (I was there twice). My daughter asked for a different type of pasta (that was already on the menu) cooked plain with butter and they would not do that. The waiter was rude and disappeared. I had to ask another waiter to bring us a bottle of sparking water after asking 2x.
    

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