Eddie Merlot's Prime Aged Beef & Seafood - Pittsburgh

Review summary

1. C

   Chrissy

   Pittsburgh

   9 reviews

   3.0

   9 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food as always was excellent, but service was excruciatingly slow. Our waiter was kind and well versed on the menu, but on a night that the restaurant wasn't even busy it took an hour just to get our salads. By the time our dinner finally got there, we ate so fast because we just wanted to get out of there. There's a saying read the room. Waiters need to read whether their patrons want to sit there for hours or have a lovely dinner and move on.
   

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2. W

   William

   Pittsburgh

   205 reviews

   vip
   3.0

   205 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   While Eddie Merlot’s is one of our favorite restaurants and we eat there often, we were very disappointed that they stopped validating parking tickets when eating at the restaurant. They have been providing parking for years and they stopped it with no notice. We were very disappointed and will look for other restaurants when attending cultural events that provide better parking options.
   

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3. C

   Cheyenne

   Sacramento

   4 reviews

   vip
   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Worst experience ever. Reservation was for 7:45 and we didnt get seated until 9:15. We were told they ran out of certain foods, desserts etc. stayed for a total of 4 hours, we even heard a fight break out in the kitchen. Managers were terrible, service terrible. Lets just say my Thanksgiving was a 2/10, very sad. They ended up comping our entire meal, which made sense. But this place was a complete circus.
   

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4. D

   Deanna

   New York City

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Was seated 30 min after 645 reservation. Nearly hour wait between appetizer and turkey meal. No stuffing as advertised. We left Nearly 3.5 hours after intended reservation start not ideal, staff did their best given circumstances
   

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5. M

   Maleejah

   Pittsburgh

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Thanksgiving day was extremely unorganized. I did not get seated at my table until 35 minutes after my reservation time. I did not get food until over an hour after my reservation time. The service was poor. I sat at the bar for 20 minutes before I was acknowledged by the bartender while waiting for my table. Once sat at the table it was another 10 minutes before a server came over. Mari was great she took care of us when no one else did. As far as the food I was not impressed. The quality for the price did not compare.
   

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6. S

   Susie

   Pittsburgh

   40 reviews

   vip
   5.0

   40 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Neal was excellent! Thank you for taking such good care of us on Thanksgiving ♥️
   

   Eddie Merlot's Prime Aged Beef & Seafood - PittsburghResponded 1 day ago

   Susie, thank you so very much for the outstanding review! It's great to know that you enjoyed our food and I agree, Neal is absolutely wonderful. We always strive to provide top-notch service and it's rewarding to hear that it's appreciated. We look forward to serving you again soon! Best, Mike Edwards General Manager Eddie Merlot's Prime Aged Beef & Seafood
   

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7. R

   Regina

   Pittsburgh

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Our reservation was for 5:15pm. We arrived at 5:08pm. We were seated at 5:40pm. It was Thanksgiving Day. All 4 of us had the prise fixe turkey dinner. Had to ask for the wine list. Two lists were presented at the same time. One was grubby and well-used. The other was a little better, covered with plastic. Waited for 20 minutes for the appetizers (soup & salad). Main course wasn't served until 7:15pm. The restaurant was overbooked, and the kitchen was overwhelmed. The glass of wine I ordered (pinot grigio) was unavailable. Server suggested a glass of cabernet sauvignon, so I ordered that. (Turned out it was twice the price of my first choice). The cup of soup (lobster and corn chowder) had no lobster and no corn. It was lukewarm at best but tasty. Except for the turkey, the portions were small--1/2 cup of dressing, 1/2 cup of mashed potatoes, a few spoonsful of gravy, 4 asparagus spears and a decent amount of green beans. Again, the food was barely warm. Dessert was creme brulee and chocolate cake, served without utensils. Both the main server and his assistant showed up at different times with 4 spoons, so we ended up with 8 spoons total. Although there was plenty of help, the servers were stepping over each other's toes, making trips to the bar for 1 drink at a time and for the most part bussing their own tables. Nevertheless, I would still recommend this establishment as the food is usually excellent but stay clear of holidays. We overheard that there were 600 reservations for this date.
   

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8. R

   Ruthie

   Pittsburgh

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely holiday atmostphere with the Horne's Christmas tree in view. Employees are always so gracious. The server John is our favorite server anywhere!
   

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9. B

   Barb

   Pittsburgh

   16 reviews

   5.0

   16 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our dining experience on Thanksgiving day! Our server, Bilal, was awesome! The food was delicious!
   

   Eddie Merlot's Prime Aged Beef & Seafood - PittsburghResponded 1 day ago

   Barb, thanks for the feedback! I am so happy to hear that Bilal made your Thanksgiving so wonderful! We strive to provide our guests with the best dining experience possible and your kind words are a testament to our efforts. We look forward to serving you again soon! Best, Mike Edwards General Manager Eddie Merlot’s Prime Aged Beef & Seafood
   

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10. D

    David

    Pittsburgh

    22 reviews

    5.0

    22 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Eddie Merlot's is our "go to" for Thanksgiving. Everything was exceptional! We had crab cakes, filet mignon pot stickers, Bourbon ribeye, filet mignon oscar style, sweet potato casserole, tempura green beens, all were exceptional! The only disappointment was we couldn't get our favorite dessert, banana's foster, due to being too busy. Excellent meal and service. Will be back!
    

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