El Condado Gastrobar

Review summary

1. A

   Andres

   VIP

   Las Vegas

   124 reviews

   4.0

   124 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Was ok. Desserts are better prepared but overall was ok.
   

   El Condado GastrobarResponded on December 1, 2024

   Dear Andres, Thank you for taking the time to review your dining experience at El Condado Gastrobar. We're pleased to hear that you enjoyed the service and ambiance, and we appreciate your positive comments on our desserts. We note your feedback on the overall value and the food rating. We strive to deliver exceptional quality and satisfaction in every dish, and we will take your input into consideration as we continue to improve our offerings. We hope to have the opportunity to serve you again and provide a more impressive overall experience. Warm regards, The team at El Condado Gastrobar
   

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2. J

   Jennifer

   VIP

   Philadelphia

   22 reviews

   4.0

   22 reviews

   Dined on November 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This was a delicious meal! Highly recommend. It took a while to bring out the food but the wait was worth it. It appeared two people total were working that night. So gave some grace and was served some fantastic food.
   

   El Condado GastrobarResponded on December 1, 2024

   Dear Jennifer, Thank you for your review and for recommending El Condado Gastrobar despite the wait you experienced. We appreciate your understanding and patience on a night when our staff was limited. We're thrilled to hear that the food met your expectations and was worth the wait. We are continuously working to improve our service speed, especially on busier or understaffed evenings, to ensure all our guests have a delightful dining experience without undue delays. We look forward to welcoming you back soon and aim to provide a quicker service paired with our fantastic food. Warm regards, The team at El Condado Gastrobar
   

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3. C

   Catherine

   New York City

   9 reviews

   1.0

   9 reviews

   Dined on October 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I was not able to experience el condado Gastrobar. My mother and I were looking forward to dining here, however, when having trouble looking for the restaurant I decided to call and was told the restaurant was closed due to the AC being broken. The restaurant never turned off their reservations, leaving us to believe we would dine here. I’d encourage the restaurant to be more on top of things like this to avoid disappointed customers
   

   El Condado GastrobarResponded on December 1, 2024

   Dear Catherine, We sincerely apologize for the inconvenience and disappointment you and your mother experienced regarding your planned visit to El Condado Gastrobar. It is unacceptable that our reservations system was not updated to reflect the closure due to the AC issue, and we deeply regret the oversight. We understand how frustrating this must have been, especially after looking forward to dining with us. We are taking immediate steps to ensure that our communication and reservation management are significantly improved to prevent such incidents in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you and provide the exceptional dining experience you were expecting. Warm regards, The team at El Condado Gastrobar
   

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4. R

   Raquel M.

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food is amazing! We love the brunch, and everything was perfect. We asked for hot chocolate and it did not arrived that hot, but we asked to heat it and the second time came out perfectly. We ordered the scramble eggs wrap, the Mayorga and the Fire Aguacate Toast and all of them was perfect! The wrap came with tater tots that we all shared. The price was good. Will come back soon.
   

   El Condado GastrobarResponded on October 22, 2024

   Thank you for your review, Raquel. We are thrilled to hear that you enjoyed your visit to El Condado Gastrobar. It’s wonderful to know that you found the food amazing, especially our brunch offerings. We appreciate your feedback regarding the hot chocolate and are glad that our team was able to resolve the issue promptly. Your positive remarks about the scramble eggs wrap, Mayorga, and Fire Aguacate Toast are greatly appreciated, as is your note on the good pricing. Thank you for considering us a neighborhood gem and for your recommendation. We look forward to welcoming you back soon for another delightful experience! Best regards, The team at El Condado Gastrobar
   

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5. L

   Luis

   VIP

   Caribbean

   8 reviews

   5.0

   8 reviews

   Dined on August 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service is great, Chef came by to explain the menu. Great service, outstanding Caribbean halibut. Deconstructed oysters, unique
   

   El Condado GastrobarResponded on August 11, 2024

   Dear LuisR, Thank you for your detailed review of your recent visit. We're thrilled you enjoyed your experience, particularly the personal touch of our Chef explaining the menu and the outstanding Caribbean halibut. Your perfect ratings for food, service, and ambiance are greatly appreciated. We're glad you found our deconstructed oysters unique and the overall experience valuable. We aim to maintain a lively yet comfortable atmosphere and appreciate your feedback on the noise level. Thank you for taking the time to share your thoughts. We look forward to welcoming you back soon. Best regards, The team at Condado Gastrobar
   

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6. OT

   OpenTable Diner

   Milwaukee

   1 review

   1.0

   1 review

   Dined on July 28, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Terrible service. One of the worst experiences dining I have ever had
   

   El Condado GastrobarResponded on August 1, 2024

   Dear Guest, We are truly sorry to hear about your disappointing experience at our restaurant. It's distressing to learn that we provided one of the worst dining experiences you've ever had, and for that, we deeply apologize. We take your comments very seriously as they are crucial for our improvement. We would greatly appreciate the opportunity to discuss your visit in more detail to understand what went wrong and to ensure it never happens again. Please consider contacting us directly so we can address your concerns personally and make amends. We are committed to turning your experience around and hope to have the chance to welcome you back for a much more positive dining experience. Warm regards, The team at El Condado Gastrobar
   

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7. AL

   ALBAR

   Cleveland

   1 review

   5.0

   1 review

   Dined on July 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly vibe and the presentation of the food, the magazine!
   

   El Condado GastrobarResponded on August 5, 2024

   Dear ALBAR, Thank you for your excellent review and for visiting us at El Condado Gastrobar. We're thrilled to hear that you enjoyed the friendly vibe and were impressed by the presentation of our food. Your high marks for food, service, ambience, and value are greatly appreciated and motivate us to maintain our high standards. We're glad that the moderate noise level contributed to a lively atmosphere and enhanced your dining experience. We look forward to welcoming you back soon for another exceptional meal. Warm regards, The team at El Condado Gastrobar
   

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8. JL

   JavierL

   VIP

   New York City

   7 reviews

   5.0

   7 reviews

   Dined on July 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is phenomenal. Staff is very friendly and helpful and accommodating. Will eat here again.
   

   El Condado GastrobarResponded on August 1, 2024

   Dear JavierL, Thank you for your stellar review and for recommending us as a neighborhood gem, especially for brunch. We're thrilled to hear that you found the food phenomenal and our staff friendly, helpful, and accommodating. Your perfect ratings across all categories are deeply appreciated and motivate us to continue delivering exceptional service and cuisine. We look forward to welcoming you back soon for another wonderful dining experience. Thank you once again for choosing us, and we're excited to serve you again. Warm regards, The team at El Condado Gastrobar
   

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9. OT

   OpenTable Diner

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on June 23, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   They were out of everything cxxxxxxxxxxxxxxxxxxxxx
   

   El Condado GastrobarResponded on June 28, 2024

   Dear Guest, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, particularly due to our stock issues. We understand the disappointment this can cause and are taking steps to prevent such occurrences in the future. We value your input as it helps us improve. We hope to have another opportunity to serve you better and to provide you with the full experience you deserve. Warm regards, The team at El Condado Gastrobar
   

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10. S

    Sole

    VIP

    Mexico City

    12 reviews

    4.0

    12 reviews

    Dined on June 22, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    El lugar acogedor, el servicio muy bueno y amable y la comida muy rica especialmente los postres. Lo repetiré
    

    El Condado GastrobarResponded on June 28, 2024

    Querida Sole, ¡Gracias por tu encantadora reseña! Nos complace saber que encontraste nuestro lugar acogedor y el servicio tanto bueno como amigable. Es maravilloso saber que disfrutaste la comida, especialmente los postres. Apreciamos tu intención de volver y esperamos con ansias tu próxima visita. Nos esforzaremos por hacerla tan memorable como la última, asegurando que cada aspecto de tu experiencia sea agradable. Saludos cordiales, El equipo de El Condado Gastrobar
    

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