El Santo

Review summary

1. S

   Simon

   London

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Very disappointed today. Previous visit excellent. Food was great but for those prices everything should be perfect. Staff are very matter of fact and not particularly welcoming/ friendly. We had a lot of leftovers and these were thrown away after we made a particular point of asking to take them away. No apology, no offer anything. Would need to be convinced to return. El Santo needs to up its “service” game to match the quality of the food
   

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2. S

   Sean

   Glasgow

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brilliant establishment and venue, spot on service and spot on food. Shout out out to Wesley our server absolute gentlemen.
   

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3. P

   Peter

   Glasgow

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Staff not as good as before the latest turnaround. There was a booked party in the cocktail bar we did not know about. It was our sixth time in El Santo but sadly we won’t be back.
   

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4. D

   Donna

   Glasgow

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff were incredible with our son’s allergies, very attentive & knowledgeable. Noisy atmosphere but we enjoy that buzz. We will definitely return as dining with teenagers is a challenge and they couldn’t have been any more accommodating.
   

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5. S

   Stewart

   Glasgow

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   Service v slow, deposit not taken off bill and probably wouldn't have happened until I noticed when I was leaving. Tables next to us were incredibly loud.
   

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6. L

   Linda

   London

   16 reviews

   5.0

   16 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time, booked without a personal recommendation just reviews on websites and did not disappoint. Felt like every dish we tried was better than the last.
   

   El SantoResponded on December 19, 2024

   Thank you so much for the glowing review! Your support means everything to us, Linda. Until next time, keep being amazing!
   

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7. C

   Calum

   Glasgow

   1 review

   5.0

   1 review

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very impressive all round. Will definitely be back again!
   

   • 

   El SantoResponded on December 19, 2024

   Thank you for your thoughtful review Calum! The team is thrilled to hear you loved your time at El Santo. Let’s make more delicious memories soon!
   

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8. D

   Drew

   Glasgow

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience. Exceptional food and service
   

   El SantoResponded on December 16, 2024

   We loved having you dine with us – it was a pleasure serving you. Thank you for choosing El Santo! We hope to see you again soon!
   

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9. OT

   OpenTable Diner

   Dublin

   1 review

   2.0

   1 review

   Dined on December 14, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   The main issue with el Santo was service. Having to constantly ask for things like having to ask for water and menus. Food was expensive and small portions. Not enough waiting staff until it busy. one male was passive aggressive when putting the water down we asked for when first arrived. The male waiter had grind group that arrived and made sure they got good service. That group also got two waiter's to come over and check how there food and drinks were, which didn't happen for us. Also the man at first door wasn't very good or welcoming.
   

   • 

   El SantoResponded on December 16, 2024

   Hi and thank you for your feedback. We’re sorry your experience didn’t meet expectations; this isn’t the standard we strive for, and your comments have been shared with the team for improvement. We apologise for any uncomfortable interactions; every guest deserves warmth and respect. We’ll review your thoughts on portion sizes and pricing with the team. I’ll reach out privately with an update and hope you’ll give us another shot soon.
   

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10. T

    Tracey

    London

    11 reviews

    4.0

    11 reviews

    Dined on December 13, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Initially I felt the service was slow, we sat for 15 minutes before we were served a drink. I was prepared to leave at that point however more staff appeared on the restaurant floor and we were served our drinks with an apology for the delay. The food was flavoursome and served by friendly engaging staff. We opted for the festive taster menu, lots of delicious and different flavours which my husband and I thoroughly enjoyed. Despite the initial poor start the rest of the meal & service made up for it.
    

    El SantoResponded on December 16, 2024

    Hi Tracey, thank you for your feedback. We’re sorry for the slow start to your visit and appreciate your patience while our team worked to get things back on track. It’s great to hear that you enjoyed the festive taster menu and found the flavours delicious. We’re especially pleased that our team’s friendliness and the quality of the meal turned your evening around. Your feedback helps us improve, and we hope to welcome you and your husband back soon for an even better experience from start to finish!
    

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