El Torito - San Bernardino

El Torito - San Bernardino reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Roberto

   Los Angeles1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Overall the service was very poor, the place we were accommodated was too hot since the 2 doors adjacent were open and we were told they would closed them in order to keep the room at comfortable temperature. We had to go to the bar and ask for our drinks because the waitress took too long to check to refill or to order our drinks. Same with the time to wait for our food… not coming back.
   

   El Torito - San BernardinoResponded 3 days ago

   Hello Roberto, we're sorry to hear that your experience at El Torito, didn't meet your expectations. We also apologize for the discomfort caused by the temperature and the service issues you encountered. Your feedback is valuable to us as we strive to improve. We hope you'll give us another chance to provide a better experience, feel free to give us a call so we can make it up to you.
   

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2. O

   Oscar

   Los Angeles2 reviews

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   To be fair did not wait too long to be seated around my reservation time. However I did not make reservations for brunch but sit down ordering. Was asked to wait an hour to be attended. So we left and went elsewhere
   

   El Torito - San BernardinoResponded on May 12, 2025

   Hey Oscar, Sorry about the bad experience you had yesterday! that's unexpectable. i would like to make it up to you.
   

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3. M

   Melissa

   Los Angeles1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Had a reservation for 12:45 that somehow got checked in at 12, without me being at the restaurant. Due to how busy it was ended up getting sat outside in a tent. Not a great experience when I planned ahead and made a reservation
   

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4. L

   Latoyia

   Los Angeles1 review

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   They way overbooked the time slots making it very difficult to even get food and clean plates and flatware were hard to come buy I finally asked for to go plastic ware after getting several sets of dirty forks and knives and spoons. They had one cook doing the omelets and carving station so I skipped that. Drink refills never happened. 42 bucks a person I would not book this ever again.
   

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5. S

   Shawna VIP

   Sacramento14 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Noemi was fantastic. A wonderful Mother's Day brunch. Food was great!
   

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6. E

   Ericka

   Los Angeles1 review

   5.0

   Dined on May 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, the food and service are amazing and I love the atmosphere too! 😋🍽️👌 #FoodieLover #GreatService #UniqueAtmosphere
   

   El Torito - San BernardinoResponded on May 7, 2025

   Hello Ericka, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the food and service and found our unique atmosphere to your liking. We're looking forward to your next visit!
   

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7. D

   Deana

   Los Angeles1 review

   3.0

   Dined on May 4, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Waitress was ok. Management had very bad customer service. The area we were in was very dirty. Food was cold and wasn’t very good.
   

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8. W

   Wendy

   San Diego2 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time! Terrific service, loved the food!
   

   El Torito - San BernardinoResponded on April 22, 2025

   Thank you for joining us Wendy, we hope to see you soon!
   

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9. C

   Cassandra VIP

   Los Angeles5 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Passing through San Bernardino on our way home from Vegas. We had a great early dinner! Our waiter was so friendly. This is one of the bigger El Torito locations l, great place for large parties. Definitely recommend this location.
   

   El Torito - San BernardinoResponded on April 14, 2025

   Thanks for the feedback, Cassandra! We're thrilled to hear that you enjoyed your early dinner at El Torito - San Bernardino. We're glad you found our location suitable for large parties and that our team made you feel welcome. We appreciate your high ratings and your recommendation. We look forward to serving you again on your next trip!
   

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10. R

    Ryan VIP

    Los Angeles6 reviews

    2.0

    Dined on April 6, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 4

    The food is okay. What you would expect. The service during Sunday Brunch was very poor. Our waiter rarely checked on us. Those of us that ordered bottomless mimosas did not feel the value. Our party overall had a bad time. First and last time coming unfortunately. I would not reccomend.
    

    El Torito - San BernardinoResponded on April 14, 2025

    Thanks for visiting us, Ryan. We're sorry to hear that your experience at El Torito - San Bernardino didn't meet your expectations. We pride ourselves on the quality of our food and service, so we're disappointed to hear that we fell short during your brunch. We also apologize if you felt the value didn't match the drinks ordered. We're always looking to improve and your feedback is invaluable in that process. We hope you'll consider giving us another chance to show you the true El Torito experience. Best, The Management Team
    

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