El Torito - West Covina

El Torito - West Covina reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. B

   Barbara

   Orange County1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 3

   When I made the reservation I specifically requested a high top table knowing that they were in the Cantina. When we arrived we were told that they didn’t take reservations for the Cantina. We found a table there without any chairs. When we asked for chairs we were told they were removing chairs and tables for a dance floor and live music. We waited until a couple were leaving and they gave us their table. About half way through our dinner they started moving tables and chairs around and started seating people!! No live music and the DJ in the other room wasn’t even playing Mexican songs for Cinco de Mayo. The management was so disorganized and disrespectful. We have been eating there since they opened. This was the most disappointing experience we have ever had there.
   

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2. B

   Brian

   Orange County16 reviews

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bring back Kalula mousse. Service was outstanding.
   

   El Torito - West CovinaResponded on April 21, 2025

   Hi Brian, Thank you for taking the time to leave us the stars and the kind words. We appreciate your visit and hope you can come back and make more memories with us real soon.
   

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3. M

   Melissa

   Los Angeles9 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Service inside the restaurant was great. Our waitress was attentive, and the buffet was well tended. They booked more people than they could handle for Easter brunch, though, and the hostesses were out of their depth. We weren’t taken to a table until 30 minutes after our reservation time.
   

   El Torito - West CovinaResponded on April 21, 2025

   Thanks for the review, Melissa! We're thrilled to hear that you enjoyed our service inside the restaurant and our buffet. We apologize for the delay in seating you despite being fully booked for Easter brunch. It's great to know that despite the unexpected rush, our hostesses did a fine job. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon!
   

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4. E

   Eric VIP

   Las Vegas2 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Too many people crammed into the building. Look like an effort to make more money however it was too much considering they ran out of water glasses. And there was fold up tables set up which made it difficult to maneuver. This was an Easter Sunday so I get it. Any other day it’s great.
   

   El Torito - West CovinaResponded 3 days ago

   Hey Eric, we appreciate your feedback. We're sorry to hear that you found our place crowded and had difficulty navigating. We understand that our setup may have made it difficult for you. We strive to create a comfortable and enjoyable environment for our guests and we're sorry that we fell short during your visit. We also understand your concern about the table arrangement. We'll definitely look into it to ensure we can make our tables more spacious in the future. We're glad to hear that you enjoyed our food and we hope to have the opportunity to serve you again on a more comfortable and enjoyable occasion. Thank you for your feedback.
   

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5. J

   Jan

   Los Angeles3 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated within 10 minutes of our reservation time which was amazing, considering it was Easter. Our server was VERY attentive, with empty plates cleared immediately and drinks filled in a timely manner. Food was great, as always. We love El Torito!
   

   El Torito - West CovinaResponded on April 21, 2025

   Hi Jan, We're thrilled to hear that you had a great time at El Torito - West Covina! It's always a pleasure to know that our guests are provided with prompt service and delicious food. We're glad that you love our place and we can't wait to welcome you back for more memorable dining experiences. Best, The Management Team
   

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6. L

   Louis

   Orange County2 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   made reservations and got seated right away, the place was busy. the food in the buffet area was always filled. will be going back.
   

   El Torito - West CovinaResponded on April 14, 2025

   Hey Louis thanks for taking the time to leave us this review. We appreciate the visit and the kind words Hope you can come back on our Taco Tuesday or back again to our Sunday Brunch real soon.
   

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7. C

   Chris

   Tahoe2 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined in for Sunday brunch. The food was plentiful and delicious. They had everything under the sun...seafood (mainly shrimp) various meat dishes, tacos, omelets and numerous desserts to choose from. Also new was a chocolate fountain with fruit and marshmallows for dipping. Strolling mariachis were also present. They charge $20 per song. Overall it was a very nice brunch and our server was excellent.
   

   El Torito - West CovinaResponded on April 14, 2025

   Hey Chris thanks for taking the time to leave us this review. We appreciate the visit and the kind words Hope you can come back on our Taco Tuesday or back again to our Sunday Brunch real soon.
   

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8. k

   kathryn

   Los Angeles3 reviews

   3.0

   Dined on March 29, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   It would have been nice if the happy hour drinks were available outside the cantina, as we didn't know that was limited until after we were seated. The food was great and the service was good. Steady service and pace at this location. Though I did get an email saying I missed my reservation, which I know I was there.
   

   El Torito - West CovinaResponded on March 30, 2025

   Thanks for the review, kathryn! We're glad to hear that you enjoyed our food and service at El Torito - West Covina. We apologize for the inconvenience regarding the outdoor seating during happy hour. We always aim to provide the best experience for our guests, and your feedback helps us improve. We hope to see you again soon!
   

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9. K

   Kelly

   Orange County9 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Jorge made our brunch the best! His attentive nature and wonderful attitude were both genuine and consistent. He’s an asset to the Company, definitely.
   

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10. A

    Angela

    Los Angeles5 reviews

    5.0

    Dined on March 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Hector was an amazing server. He went out of his way to make sure we had everything we needed and even let us order off menu. He was very attentive and helpful.
    

    El Torito - West CovinaResponded on March 9, 2025

    Thank you for taking the time to leave us the review and stars about your visit here. We appreciate and will let Hector know the impact he had during your visit. We hope to see you again real soon
    

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