Elephant & Castle - Galway

Elephant & Castle - Galway reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Dor

   Connacht1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Customer service was excellent when we attended for a 50th Birthday celebration recently.
   

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2. j

   julie

   Dublin1 review

   1.0

   Dined on May 9, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The service was absolutely terrible , Chips came out when we had nearly finished meal .. Had to ask for drinks 3 times … And dessert were brought to every table before they got to us !!!
   

   Elephant & Castle - GalwayResponded on May 12, 2025

   Hi Julie, so sorry to hear that you were disappointed with your service. The timing of a meal is just as important as how it tastes. We are sorry that on this particular occasion we missed the ball. If you would like to give us another chance please reach out to me directly: karina.drury@thedean.ie
   

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3. C

   Clare

   Connacht1 review

   1.0

   Dined on May 3, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Disappointing experience, table not ready, staff that took our order was quite rude and food was underwhelming
   

   Elephant & Castle - GalwayResponded on May 12, 2025

   Hi Clare so sorry to read that you were disappointed with your experience. If you could reach out to me via email: karina.drury@thedean.ie I would really appreciate learning more about your visit.
   

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4. H

   Hilary

   London17 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food lovely staff and really nice restaurant environment.
   

   Elephant & Castle - GalwayResponded on April 19, 2025

   Thank you so much for the review Hilary!! Hope you come again soon!
   

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5. J

   John

   Dublin1 review

   1.0

   Dined on March 21, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Service poor Asked for half portion of wings as a starter.Waiter said is it a children's portion you want. Main course arrived we were left sitting with no cutlery had to get up and ask for some.Except for one young lady.Food very average. Won't be back.
   

   Elephant & Castle - GalwayResponded on April 5, 2025

   Hi John thank you for taking the time to leave a review. We do not offer a half portion of wings so I presume your waiter was indicating that the only smaller portion we offer is a children's size in order to best accommodate your request for a small portion. I apologise that you had no cutlery that is not our normal standard. I will pass on your comments to our team.
   

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6. OT

   OpenTable Diner

   London2 reviews

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was below average. The servers were not attentive.
   

   Elephant & Castle - GalwayResponded on April 5, 2025

   Thank you for taking the time to leave a review. If you have anything else you would like to share I would really appreciate if you contacted me: karina.drury@thedean.ie
   

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7. D

   Danielle

   Dublin1 review

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Everything is being rated poor. As we were only in Galway for a very short time , it let us book our table for 12.15 , we arrived standing in elephant and castle for nearly 5-10 mins for someone then to come tell us that you weren't opened until 1 so were asked to leave and come back. Very misleading as it let us book and said open when in fact it wasn't.
   

   Elephant & Castle - GalwayResponded on April 5, 2025

   Hi Danielle I really apologise for the confusion with booking. Our opening times have changed recently and technology isn't always our friend and the booking system did not process our new times correctly. I appreciate your understanding!
   

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8. J

   Jacqueline

   Dublin1 review

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Poor food options, food did not taste fresh. Over priced for what you get
   

   Elephant & Castle - GalwayResponded on April 5, 2025

   Thank you so much for the feedback Jacqueline. We cook all of our food fresh to order and hope that any issues were brought to staff on the night so that they could be rectified!! We will be sure to pass on your comments to our team!
   

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9. C

   Conor

   Connacht1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my girlfriend came here for valentines day after college, we had booked it in short notice and wasnt too sure on what to expect, from the value to the food to the staff everything about this restaurant is fantastic.
   

   Elephant & Castle - GalwayResponded on April 5, 2025

   Thanks for leaving a review Conor. Glad you enjoyed your visit and happy we could make your valentines day special!!
   

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10. R

    Ronan

    Connacht1 review

    5.0

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Absolutely brilliant food friendly staff and nice atmosphere 10/10 would recommend
    

    Elephant & Castle - GalwayResponded on April 5, 2025

    Thank you for the 5 star review. So glad you have a nice time!! Hope to welcome you back again soon!
    

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