Elephant & Castle - Galway

Elephant & Castle - Galway reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Clare

   Connacht1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Disappointing experience, table not ready, staff that took our order was quite rude and food was underwhelming
   

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2. H

   Hilary

   London17 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food lovely staff and really nice restaurant environment.
   

   Elephant & Castle - GalwayResponded on April 19, 2025

   Thank you so much for the review Hilary!! Hope you come again soon!
   

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3. J

   John

   Dublin1 review

   1.0

   Dined on March 21, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Service poor Asked for half portion of wings as a starter.Waiter said is it a children's portion you want. Main course arrived we were left sitting with no cutlery had to get up and ask for some.Except for one young lady.Food very average. Won't be back.
   

   Elephant & Castle - GalwayResponded on April 5, 2025

   Hi John thank you for taking the time to leave a review. We do not offer a half portion of wings so I presume your waiter was indicating that the only smaller portion we offer is a children's size in order to best accommodate your request for a small portion. I apologise that you had no cutlery that is not our normal standard. I will pass on your comments to our team.
   

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4. OT

   OpenTable Diner

   London2 reviews

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was below average. The servers were not attentive.
   

   Elephant & Castle - GalwayResponded on April 5, 2025

   Thank you for taking the time to leave a review. If you have anything else you would like to share I would really appreciate if you contacted me: karina.drury@thedean.ie
   

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5. D

   Danielle

   Dublin1 review

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Everything is being rated poor. As we were only in Galway for a very short time , it let us book our table for 12.15 , we arrived standing in elephant and castle for nearly 5-10 mins for someone then to come tell us that you weren't opened until 1 so were asked to leave and come back. Very misleading as it let us book and said open when in fact it wasn't.
   

   Elephant & Castle - GalwayResponded on April 5, 2025

   Hi Danielle I really apologise for the confusion with booking. Our opening times have changed recently and technology isn't always our friend and the booking system did not process our new times correctly. I appreciate your understanding!
   

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6. J

   Jacqueline

   Dublin1 review

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Poor food options, food did not taste fresh. Over priced for what you get
   

   Elephant & Castle - GalwayResponded on April 5, 2025

   Thank you so much for the feedback Jacqueline. We cook all of our food fresh to order and hope that any issues were brought to staff on the night so that they could be rectified!! We will be sure to pass on your comments to our team!
   

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7. C

   Conor

   Connacht1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my girlfriend came here for valentines day after college, we had booked it in short notice and wasnt too sure on what to expect, from the value to the food to the staff everything about this restaurant is fantastic.
   

   Elephant & Castle - GalwayResponded on April 5, 2025

   Thanks for leaving a review Conor. Glad you enjoyed your visit and happy we could make your valentines day special!!
   

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8. R

   Ronan

   Connacht1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely brilliant food friendly staff and nice atmosphere 10/10 would recommend
   

   Elephant & Castle - GalwayResponded on April 5, 2025

   Thank you for the 5 star review. So glad you have a nice time!! Hope to welcome you back again soon!
   

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9. G

   Gerry

   Dublin2 reviews

   5.0

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely restaurant and service. Close to Eyre Square
   

   Elephant & Castle - GalwayResponded on April 5, 2025

   Thank you for the 5 star review Gerry. See you again soon!!
   

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10. O

    Orla

    Dublin1 review

    1.0

    Dined on January 11, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 4

    We had an awful experience, booked a dinner for our kids birthdays and wanted to go somewhere nice. It took the server 10min to come over and take a drinks order. The restaurant was busy so we didn’t make a fuss. We ordered both food and drinks. After approximately 20min we still had no drinks, asked a member of staff who informed us the paper ran out in the printer even though the waitress had written our orders down (pen and paper!) drinks eventually came down in parts when the kids food arrived. Drinks order was wrong, requested the missing drink 2 more times. Myself and my partner had ordered starters prawns and goats cheese, both were lovely and kids ordered from kids menus and wings. All food was nice, we sat and waited another 40min before a staff member asked us if he could clear the table. We informed him that they were starters and we hadn’t had our mains. Although staff were polite they seemed very disorganised and no one was in charge. At this stage we had had enough and asked to speak to a manager. The manager was very polite and apologised profusely. We advised that we would not be waiting for mains and that we had never experienced such poor service. The manager did not charge for the items we had received which was very much appreciated. He did his best to rectify the situation but the night at that stage was well and truly ruined. We have eaten and stayed in the Dean hotels in the past but this was an utterly unbelievably poor service. I would never eat in that restaurant ever again.
    

    Elephant & Castle - GalwayResponded on April 5, 2025

    Hi Orla, I apologise that your evening did not go as planned. I am happy to hear that you enjoyed the food, although delayed, and that our manager was able to help you on the evening. I will be sure to pass your comments on to our team. If you ever wish to give us another chance please book with me directly: karina.drury@thedean.ie.
    

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