Élephante Santa Monica

Review summary

1. A

   Andrea

   Greater Boston

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Service seemed nonchalant to start, but was infuriating by the end. Waited quite a while for drinks and food, asked for the drink menu back to order another round while we waited, then my husband’s steak came but they sent the wrong dish for me. Server apologized, didn’t offer anything to make up for it, didn’t notice or ask to refill our empty drinks (despite us having just asked for the menu to order another drink?) and then never returned. Waited for my food with an empty wine glass, kitchen delivered it, ate it with an empty wine glass, busser eventually came and cleared everything and packed up leftovers and took my empty wine glass. No one ever asked if everything was okay or offered another drink. Server walked by several times before realizing we no longer had anything but leftovers on our table, dropped the bill and said “you did eventually get the dish you ordered right?” Unreal considering the $250 bill.
   

   Is this helpful?

   Report
2. k

   kentaro

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   全ての料理が美味しかった。 特にグリルチキンのソースは美味しかった。 量もちょうどよかったと思う。 また来たいと思わせるお店でした。
   

   Is this helpful?

   Report
3. P

   Paola

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelent food and service, we asked for another table and wasn’t a problem. The view is amazing and the drinks are delicious.
   

   1 person found this helpful

   Report
4. C

   Chris

   VIP

   Central Texas

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our server disappeared and failed to out our Order in - we had to flag down another server who could not find our server and went ahead and put our order in. This was about an hour after we had gotten there.
   

   Is this helpful?

   Report
5. R

   Robbie

   VIP

   Los Angeles

   42 reviews

   5.0

   42 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved my meal! The staff was great, we were seated quickly, everything was wonderful.
   

   Is this helpful?

   Report
6. V

   Vilma

   Central Coast

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   One of Santa Monica’s top fav restaurants for my family and my friends !
   

   Is this helpful?

   Report
7. S

   Sanjiv

   VIP

   Los Angeles

   29 reviews

   3.0

   29 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   We are fans of Elephante and are regulars here. Today we had a really poor service experience. Out server completely ignored our table from the time that we were seated. Did not approach the table even once - we had to grab his attention to place our drinks orders then for the meal order and even to ask for our check. He did not check on us even once or ask if we wanted more drinks. The tables around us that he was serving were getting adequate attention and multiple visits. This was some kind of a racist dude who did not want to serve a brown skin table. Sad!
   

   1 person found this helpful

   Report
8. R

   Renu

   VIP

   Atlanta Metro

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Amazing rooftop bar! Delicious food & fun drinks!
   

   Is this helpful?

   Report
9. J

   Jim

   VIP

   Los Angeles

   19 reviews

   5.0

   19 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   overall a great night. We booked quickly and easily via Open Table, we were seated immediately, I indicated in my reservation that we were there for her birthday and they gave us an amazing table, our server was friendly and very attentive, and the food was outstanding all around. Great job Elephante team. Thank you
   

   Is this helpful?

   Report
10. E

    Elisa

    Los Angeles

    1 review

    2.0

    1 review

    Dined 6 days ago

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 2

    The food was great when it finally arrived but the servers ignored us the entire time. 40 min in we finally got water. Over 1.5 hours before entrees came. Our food came before our drinks. We asked for table with a view as we had birthday reservations. Empty table with a view sat unoccupied while they sat us far away. Didn’t even offer dessert or mention our birthday we told them we were celebrating.
    

    Is this helpful?

    Report