Ellina

Review summary

1. P

   Pamela

   VIP

   New York City

   14 reviews

   4.0

   14 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was creative with an interesting presentation. The servers were excellent and attentive. Cozy atmosphere.
   

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2. C

   Claire

   VIP

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent meal! The pasta courses were phenomenal, and the standout was the braised short rib! Such a fun vibe and good music too
   

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3. C

   Caroline

   VIP

   London

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous food and service! Highly recommend! We tend to the best Italians in London, and this is up there!
   

   EllinaResponded today

   Thank you so much! We have a lot of love for some of our favorite Italian spots in London - so that means a lot to us!
   

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4. A

   Anastasiya

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We arrived in town and needed place to grab food, thankfully they had an opening for 2. We truly enjoyed our dinner time there even though it was a little bit too noisy for our preference. Their espresso martinis were so so good!!
   

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5. D

   Denise

   VIP

   Los Angeles

   29 reviews

   1.0

   29 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   I am going to start off by saying the positive highlights of this restaurant: We were a party of two- we ordered the whole artichoke to start- AMAZING! Full of flavor- probably the best I’ve ever had! For our meals we had the gnochetti with shrimps and chicken Milanese. Both delicious. The ambiance was a great vibe- the servers were hustling and very attentive. We were really enjoying ourselves on our first night in Aspen. However, we ordered a specific wine from the wine list.The one that was brought and poured was not the one on the menu that we ordered , and it was the attitude of the owner that did not sit well with us. She did everything in her power to justify why the wine we received was a perfectly fine bottle and said her vendor brought the wrong case of wine but they are serving it anyways - even though that wasn’t what we ordered or the year of wine or the price. We have owned restaurants ourselves and when an owner treats you like they won’t ever see you again is just wrong. I understand this is a very touristy town and people come and go…. But don’t treat customers like they are in the wrong as if you’ll never have to see them again . That is the only reason for the one Star.-Other than that moment , we WILL go back again and I’m sure have an amazing time! UPDATE- As you can see from the Owners response- that’s the mentality we had to deal with. We were nothing but complementary and appreciative to the staff and even made positive comments to all as we walked out- and the owner can even ask the server Onio how happy we were with everything. Like I said, we were hoping to go back one day- but after her last comment, maybe that was the first and last time we will walk into that establishment.
   

   EllinaResponded 4 days ago

   Denise, We have carried the wine you ordered for 10 years, through 10 vintages. It is an entry level, approachable wine that is meant for easy and early drinking. Please don't twist my words around, I did not say the vendor brought me the wrong wine, I said the vendor sent the new vintage 2019 vs 2020 and we had not changed it on the list yet. The new vintage is actually $4.90 more per bottle so the price should actually be higher. We have 3000 wines so sometimes a vintage changes. As a restaurant owner you should know your time to check that the wine is exactly what you want is when it is presented to you by the sommelier. You said nothing until you finished the bottle. After getting a bunch of attitude from you about it, I gave you 20% off, and you still wrote a bad review.
   

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6. l

   lorraine

   VIP

   Naples

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect. There were 7 of us and we got served on time . All of us liked our food . We were n the quietest place possible . All servers were friendly and efficient .
   

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7. M

   Marc

   VIP

   West Palm Beach

   20 reviews

   5.0

   20 reviews

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   As always, the food is delicious and the service is excellent. As a local… when discussing where to eat out it is always on the short list.
   

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8. OT

   OpenTable Diner

   Cancun

   3 reviews

   5.0

   3 reviews

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and overall experience. Loved the lamb chops!
   

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9. C

   Camille

   VIP

   Dallas

   5 reviews

   2.0

   5 reviews

   Dined on December 24, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Cozy vibe but extremely overpriced and deceptive menu. We enjoyed the atmosphere and received good service early before the restaurant was busy. As it filled up, service became very inattentive. Cocktails were very good albeit quite expensive. Biggest complaint was the food felt like a bait and switch. The “prawn” pasta was served with what were clearly medium sized deshelled shrimp. When we asked the waitress you could tell she felt uncomfortable saying they were headless prawns and just repeated the line “this is what we serve.” You could tell this complaint had been made before. “Pancetta” pasta was served with what was clearly diner grade cheap piece of thin, greasy bacon sitting on top as the “pancetta.” It felt insulting as a customer to be served food so egregiously misrepresented. I never write reviews, but this place needed to be called out.
   

   EllinaResponded on December 24, 2024

   Camille, Accusing a business of using deceptive practices is an extremely aggressive claim, particularly when you are wrong. We ABSOLUTELY do not use bacon in the black pepper fettuccini. Unlike classic dishes like amatriciana and carbonara, where the pancetta is cubed and retains a chewy texture, we slice ours thinly on a meat slicer and then bake it pressed between 2 sheets so it doesn't curl up and gets crispy and flat. Did you not notice the circular shape? Big clue right there. Truly shocked your discerning palate could not differentiate between the two, as bacon is much smokier. Secondly, we use prawns or U10 shrimp on the gnochetti, depending on quality and availability. In the 9 years it has been a best seller on the menu, you are the first to take issue. Happy Holidays!
   

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10. T

    Tina

    VIP

    Salt Lake City

    1 review

    1.0

    1 review

    Dined on December 23, 2024

    1. Overall 1
    2. Food 2
    3. Service 5
    4. Ambience 3

    Busy,nice interior. Atmosphere is ok,but quality of food and price for this 🫣👎 at least we had good service
    

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