EMei

Review summary

1. F

   Fabi

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food has a lot of flavor. The vegetable fried rice was very tasty. Ordered the Farmhouse pork belly and it was good just a little too oily at the bottom of dish. Dumplings with a sweet/chili sauce were great! Overall, a good experience.
   

   EMeiResponded today

   Thank you for your review! We’re glad you enjoyed the flavorful dishes. I’ve shared your feedback with the team. We hope to welcome you back soon for another great experience! Warm regards, EMei
   

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2. M

   Michaela

   VIP

   Philadelphia

   14 reviews

   2.0

   14 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   I was certainly not truly impressed with this restaurant. I was hyped about going at first then my food experience was truly disappointing. It took I wrong dish to ruin the experience.
   

   EMeiResponded today

   Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. Your satisfaction is important to us, and we'd love the opportunity to make it right. Please feel free to reach out to us directly if you'd like to share more details. Additionally, we offer over 100 menu items to cater to a variety of preferences, and we've added customization options such as extra spice or less oil. Next time, feel free to share your preferences with our staff—they’ll be happy to make a note and offer suitable suggestions. We believe you’ll find something you love. We look forward to giving you a better experience next time! Warm regards, EMei
   

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3. W

   Wilbur

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Emei has always been great with food allergies and it never compromises on flavor.
   

   EMeiResponded 5 days ago

   Thank you for your kind words! We're so glad to hear that our attention to food allergies has made a positive impact on your experience. We always strive to deliver both safe and flavorful meals, and it means a lot to us that you’ve noticed. Looking forward to welcoming you back soon! Warm regards, EMei
   

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4. D

   David

   VIP

   Philadelphia

   7 reviews

   5.0

   7 reviews

   Dined on January 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was amazing, traditional foods such as jellyfish and duck blood curd, as well as American favorites.
   

   EMeiResponded 5 days ago

   Thank you for the great review! We're so glad you enjoyed our traditional dishes, as well as the American favorites. It’s always a pleasure to offer a variety of flavors, and we look forward to having you back for another delicious meal soon! Warm regards, EMei
   

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5. C

   Chris

   Greensboro

   1 review

   5.0

   1 review

   Dined on December 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food, lots of gluten free options. No wait for our party of 6 with a reservation
   

   EMeiResponded on January 2, 2025

   Thank you for sharing your experience! We’re delighted to hear you enjoyed the food and our gluten-free options. Your recognition is the greatest encouragement for us. We look forward to serving you again! Warm regards, EMei
   

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6. H

   Harry

   Atlantic City

   2 reviews

   1.0

   2 reviews

   Dined on December 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Never go there again. Service was terrible and waiter forgot to serve 2 of our orders. What was served tasted terrible!
   

   EMeiResponded on January 2, 2025

   We’re truly sorry to hear about your experience. This is not the standard of service we aim to provide, and we sincerely apologize for the mistakes with your order. Your feedback is valuable to us, and we will be addressing the issues with our team to ensure they don’t happen again. I understand your frustration and disappointment, but I’d like the opportunity to make this right. If you wish to seek assistance, please feel free to reach out to us directly at hello@emei.restaurant so we can arrange this for you. We would love the chance to show you the true quality and care we aim to deliver. Your feedback is invaluable in helping us improve, and I genuinely hope you’ll consider giving us another chance to provide the exceptional dining experience you deserve. Warm regards, EMei
   

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7. OT

   OpenTable Diner

   Acapulco

   1 review

   5.0

   1 review

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and good portions. Will definitely comeback !
   

   EMeiResponded on January 2, 2025

   Thank you for your wonderful feedback! We’re so glad you enjoyed your meal and found the portions satisfying. We can’t wait to have you back again soon! Warm regards, EMei
   

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8. D

   Debbie

   Philadelphia

   27 reviews

   5.0

   27 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit to EMei, and without a doubt I. A say that this is the best Chinese food I have had in the city in a long time. The hot and sour soup was very spicy, which we like, and without the cornstarch consistency too often found at other restaurants. We enjoyed the spicy dumplings although the casing was a bit heavy/ thick. Singapore noodles was excellent. Service was pleasant and very quick. Overall, an excellent experience. Will definitely return!
   

   EMeiResponded on January 2, 2025

   Thank you for sharing your wonderful experience with us! We’re glad to hear that you enjoyed the food. Your kind words about our food and service mean so much to our team. We also appreciate your feedback regarding the dumpling casing. Since items like spring rolls and dumplings are handmade by our chefs, the casing might be slightly thicker. Thank you for your understanding and support. We can’t wait to welcome you back for another excellent dining experience soon! Warm regards, EMei
   

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9. J

   Joseph

   VIP

   Philadelphia

   19 reviews

   2.0

   19 reviews

   Dined on December 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Very Overpriced for average Chinese food. Better value and taste nearby
   

   EMeiResponded on December 29, 2024

   Dear Joseph - Thank you for sharing your experience with us. We’re truly sorry to hear that your visit didn’t meet your expectations. Customer satisfaction is our ultimate goal, and we’ve shared your feedback with our team. We continuously identify areas for improvement and approach every piece of feedback with humility. Our head chef from Chengdu, along with five or six other chefs from Sichuan, is committed to growing and improving based on our guests’ feedback. We are actively reviewing all possible improvements to provide a better dining experience for our customers. Once again, thank you for taking the time to share your thoughts. If you have additional suggestions, please feel free to contact us. We look forward to serving you again and ensuring a much better experience.
   

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10. P

    Pierre

    Philadelphia

    1 review

    2.0

    1 review

    Dined on December 26, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    One order never arrived. We asked multiple times for the status of our order before finally we were asked if we wanted to cancel the order. Our other food was okay, but the service on this particular occasion did not make up for the taste of the food we had the chance to try.
    

    EMeiResponded on December 29, 2024

    Dear Pierre, Thank you for taking the time to share your recent experience with us. We sincerely apologize for the delay in your food and the frustration caused by the miscommunication about your missing order. This is not the standard we set for ourselves. Our team strives to handle every order promptly, but during Christmas, we were at full capacity, and unfortunately, the kitchen couldn’t keep up. Your satisfaction is very important to us, and we’re taking steps to improve our process to prevent this from happening again. Thank you for bringing this to our attention, and we hope to welcome you back soon. Sincerely, EMei
    

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