Empire Rooftop @ Empire Hotel

Review summary

1. K

   Kristina

   Atlantic City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our service was great Everyone was so nice The view was beautiful and food was good
   

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2. OT

   OpenTable Diner

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Several people in our party arrived early. They allowed them to be seated before the rest of the guests arrived. Servers/staff were attentive, food was excellent as were the drinks. Great spot to grab food/drinks before attending the philharmonic or the ballet. Would recommend
   

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3. J

   Jennifer

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   The food was just ok. . Drinks were great and enjoyed the atmosphere but would not go back for food .
   

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4. OT

   OpenTable Diner

   Kansas City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Loved the Empire! Great cocktails and food for good value. Amazing views.
   

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5. J

   Jeanne

   Greater Boston

   7 reviews

   5.0

   7 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Everything went so smooth from making reservation and service was excellent
   

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6. A

   Alejandra

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time especially the views! The food and drinks were amazing. Totally recommend the Gossip Girl experience!
   

   Empire Rooftop @ Empire HotelResponded on December 9, 2024

   Thank you so much for your kind review! We’re thrilled to hear you had a great time. The Gossip Girl experience is definitely a fan favorite, and we’re so glad you had the chance to try it! We appreciate the recommendation and look forward to welcoming you back soon for another unforgettable experience!
   

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7. O

   Owen

   Charleston

   1 review

   3.0

   1 review

   Dined on December 8, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great! Guy manning the elevator was not - very condescending.
   

   Empire Rooftop @ Empire HotelResponded on December 9, 2024

   Thank you for your feedback! We’re glad to hear that the service was great, but we sincerely apologize for the experience you had with our lobby host. That’s certainly not the level of service we aim to provide, and we’ll be addressing this with our team. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back for a better experience.
   

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8. A

   Alejandro

   Mexico City

   3 reviews

   3.0

   3 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   I didn’t really expect much since I’ve only watched the Gossip Girl series once, but even though I liked how they gave us one pretty cool mocktail that allowed for a pretty awesome picture, the rest of the food felt very poor. The food tower took around 45 minutes until it got to our table, and they were just some simple and small sandwiches, a croissant and a few macarons. I went with my girlfriend and I would’ve definitely preferred just to get the cocktail, a few pictures and then order something else from the menu. Also didn’t seem like they really cared that we were there to get the experience, it felt like they were doing us a favor even though this cost 50 dollars per person.
   

   Empire Rooftop @ Empire HotelResponded on December 5, 2024

   Thank you for sharing your feedback with us. We’re glad you enjoyed the mocktail and had a chance to capture some great photos! However, we’re truly sorry to hear that the rest of your experience didn’t meet expectations. We take your comments seriously and will be sure to review both the timing of the food and the overall guest experience to ensure we provide a better experience moving forward. Your feedback is invaluable, and we’d love the opportunity to welcome you back for a more enjoyable visit.
   

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9. G

   Gabriellal

   New York City

   14 reviews

   5.0

   14 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   I definitely enjoyed the gossip girl cocktails, as well as the beautiful view. The service was not great, but it also wasn’t bad. Me and my friends had a great time. It was very convenient. Everything was clean. I definitely will go back in the summer for the gossip girl experience and I still highly recommend for New Yorkers and visitors. Food was good!
   

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10. JQ

    JamesQ

    New York City

    2 reviews

    4.0

    2 reviews

    Dined on November 24, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    Great vibe, drinks and view. Food quality could be better, then the place would check all the boxes!!
    

    Empire Rooftop @ Empire HotelResponded on November 25, 2024

    Thank you for your feedback! We’re thrilled to hear you enjoyed the vibe, drinks, and stunning views at The Empire Rooftop. We appreciate your comments about the food and will share them with our culinary team as we’re always striving to improve. We hope to welcome you back soon and provide an experience that checks every box!
    

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