Famille - Westminster

Review summary

1. W

   Wendy

   Denver

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I’ve been going to Famille for a few years and have always loved the overall experience, value, and food. Tonight our waiter was horrible and we waited for 1.5 hrs for our food. He lied to us saying the steak was overcooked, when in reality, he forgot to log our order. What used to feel upscale is now a version of Chili’s with a much higher price. Don’t waste your time. There are a lot better options in the area.
   

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2. c

   colby

   VIP

   New Orleans

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   The “pork belly” and dates was overcooked bacon wrapped around huge dates. The filet was served cooler than room temperature and not flavored well at all.  I could tell it was sitting under a heat lamp for a while before making it to the table. The broccolini and beet purée were also very unseasoned. I paid extra for Rose petals to be on the table for Valentine’s Day. The ambience completely took away from any Valentine‘s magic because it was so extremely loud and tables were so cramped. I very rarely write negative reviews and am easy to please. This was a very unsatisfactory experience. 
   

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3. J

   Joshua

   Denver

   9 reviews

   4.0

   9 reviews

   Dined on February 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Buffalo teak was overcooked. I asked for rare two medium, and it was certainly medium at best. My wife got beat salad where there were very few beats but a lot of arugula desserts were good. Kind of disappointed, we’ve been there many times with many good meals.
   

   Famille - WestminsterResponded 3 days ago

   Thanks for the review, Joshua. We're sorry to hear that your experience with the buffalo steak didn't meet your expectations. We take your feedback on the food and service seriously, and will address your comments with our staff to improve in the future. We're glad to hear that your wife enjoyed the salad and desserts, and that you've enjoyed your previous experiences with us. We hope to serve you again soon in the future. Warmly, Rebecca Hill Food & Beverage Manager
   

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4. S

   Stefanie

   Denver

   1 review

   2.0

   1 review

   Dined on January 19, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   It took an hour for two us to get food when the restaurant was pretty empty. Wouldn’t go back because of it. Wait staff was perfectly nice and attentive.
   

   Famille - WestminsterResponded 3 days ago

   Thanks for the feedback, Stefanie. We're sorry to hear that your experience at Famille was less than satisfactory. We understand how frustrating it can be to wait for your food, especially with a lack of communication from our team regarding the reason for the wait. We're glad to hear that you found our staff to be pleasant and attentive, but we're disappointed that we didn't meet your expectations in terms of service time and value. We take all feedback seriously and will use your comments to improve our service. We hope you'll reconsider and give us another chance to provide you with the high-quality dining experience we're known for. Warmly, Rebecca Hill, Food & Beverage Manager
   

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5. R

   Ronald

   Jackson Hole

   59 reviews

   5.0

   59 reviews

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent in every respect. Good food, great service, pleasant surroundings.
   

   Famille - WestminsterResponded on January 17, 2025

   Thanks for the review, Ronald! We're thrilled to hear that you enjoyed your dining experience at Famille. It's wonderful to know that our food, service, and surroundings met your expectations. We appreciate your kind words and look forward to welcoming you back soon. Best, Rebecca Hill, Food & Beverage Manager
   

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6. D

   Dennis

   Denver

   5 reviews

   5.0

   5 reviews

   Dined on January 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great experience. Amy and Rebecca are outstanding. They made our experience excellent.
   

   Famille - WestminsterResponded on January 17, 2025

   Hi Dennis, Thank you for your fantastic review! We're thrilled to hear that you had such a great experience at Famille. It's always a pleasure to know that our team's efforts to provide outstanding service are appreciated. We appreciate your kind words, and we look forward to welcoming you back in the future! Best, Rebecca Hill, Food & Beverage Manager
   

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7. b

   bill

   Denver

   1 review

   1.0

   1 review

   Dined on January 5, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   My wife called the restaurant and asked about a cake to celebrate an 80th birthday. We were told that they didn't have cakes. My wife said we would bring a cake. She was not told that the restaurant would charge a fee if we brought a cake in. We brought the cake in and were charged $25.00. All the restaurant provided were six plates for the cake. My wife cut the cake. If you are going to charge a fee you need to tell customers that there is a fee and the amount of the fee.
   

   Famille - WestminsterResponded on January 7, 2025

   Hi Bill, we're truly sorry to hear about your experience at Famille. It's disappointing to hear that we didn't meet your expectations, especially on such a special occasion. We understand your frustration about the cake not being available and the misunderstanding about the fee. We regret that we couldn't accommodate your needs perfectly and we're sorry for any inconvenience caused. We will certainly address these issues with our team to prevent such misunderstandings in the future. We hope you'll give us another chance to make your next visit a perfect one. Warmly, Rebecca Hill, Food & Beverage Manager
   

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8. C

   Crysta

   Miami

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brunch was delicious. Can’t wait to go back for the dinner menu.
   

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9. s

   stuart

   Denver

   10 reviews

   5.0

   10 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was very personable and food was good! Inside a hotel FYI
   

   Famille - WestminsterResponded on January 7, 2025

   Thanks for the review, Stuart! We're thrilled to hear that you enjoyed our food and found our server to be personable. It's always our goal to provide a pleasant dining experience. We appreciate your feedback, and we hope to see you again soon at Famille! Best, Rebecca Hill, Food & Beverage Manager
   

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10. B

    Beth

    Minneapolis

    2 reviews

    3.0

    2 reviews

    Dined on January 1, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 2

    Went for NYE and was super excited but unfortunately it fell really flat for me, especially for the price. The espresso martini was great and so was my kids Mac and cheese meal. But I really did not like the charcuterie board, especially since nothing on the board was described to us even after asking. The wine cheese and the sage cheese was a no for me and unfortunately those were the two main cheeses given. The ratios were all off and it just seemed like it was hurriedly put together. My husband got the French dip and fries. The sandwich was ok but not for $20+! The fries were meh. I got French onion soup, which I usually love. But not this one. Very lackluster. Not somewhere I would go again. Service was pretty slow for how empty it was when we were there.
    

    Famille - WestminsterResponded on January 7, 2025

    Thanks for the review, Beth. We're sorry to hear that your NYE experience at Famille didn't meet your expectations. We appreciate your positive feedback on the espresso martini and the kids mac and cheese meal. I'll share your comments regarding other dishes during your experience with our culinary team to improve in the future. We strive to provide our guests with a memorable dining experience and it's clear we fell short this time. We hope you'll consider giving us another chance in the future to provide you with the quality experience you deserve. Warmly, Rebecca Hill, Food & Beverage Manager
    

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