FATHOM

Review summary

1. M

   Marcus

   VIP

   Cancun

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first time eating here. Our party of 4 absolutely loved it!! Great ambience, great food and excellent service! We ate dinner indoors but had a night cap on the patio. The patio is a great place to sit back and enjoy an evening. Fire table and blankets for the ladies made it very cozy. Well done Fathom! We will definitely come back!!
   

   Is this helpful?

   Report
2. D

   David

   Vancouver

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   No ambience in a cold open space with a draft door to the outside. There was no atmosphere or intimacy about the setting. The food was poor quality and one step above fast food. Always a little suspicious when the order arrives very soon after it is placed. Pleasant staff but not worth the visit on any level. Sorry to be negative but Victoria can do better than this
   

   Is this helpful?

   Report
3. P

   Paul

   Vancouver

   3 reviews

   1.0

   3 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   The person at the desk when arriving at the restaurant was rude. Loeft my phone after the dining experience and the level of "care factor" was poor. Front reception desk at the hotel was no better. Actually called the hotel twice that evening to book and the phone went unanswered so had to use online booking service which was part of the argument when we arrived as he said we booked incorrectly. When we rang the front reception desk originally to try and see if the "Fondue Festive Experience" on the Terrace was on this weekend we were told NO. The whole experience was ruined by the terrible staff and we spent over $200 in the Terrace restaurant and over $100 in the Terrace Lounge for a few pre dinner drinks. Will be telling all our friends of the terrible experience and the low quality of customer service at this hotel. Had to return twice after the dinner before getting my phone back. Thanks for making me do two return trips in the cold wet weather.
   

   FATHOMResponded 4 days ago

   Dear Paul, I am sorry for the confusion and that you felt my Team was rude in Fathom and at the Hotel Front Desk. Your dinner reservation was made for the Restaurant, not the Terrace as you discovered upon arrival. We worked around this and found you a table on the Terrace. As for your missing phone, we informed you that we would let you know if we found it. Again, my apologies. Thank you for the feedback. Kind regards, Reid James General Manager
   

   Is this helpful?

   Report
4. J

   James

   Vancouver

   7 reviews

   4.0

   7 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Terrace was warm even in late fall, but fondue flame kept extinguishing. Great seafood charcuterie.
   

   FATHOMResponded 6 days ago

   Thank you for your review James! We appreciate your feedback.
   

   Is this helpful?

   Report
5. C

   Christina

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Really enjoyed the winter terrace experience. So fun to have cheese fondue, too bad we were too full to order the chocolate one. Will be going back for sure.
   

   FATHOMResponded on December 10, 2024

   We're glad you enjoyed the cheese fondue - see you soon for the chocolate!!
   

   Is this helpful?

   Report
6. J

   Jennifer

   Vancouver

   7 reviews

   5.0

   7 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience - best happy hour. Cocktails were delicious.
   

   FATHOMResponded on December 10, 2024

   Thank you for your review Jennifer!
   

   Is this helpful?

   Report
7. C

   Cathy

   Edmonton

   28 reviews

   5.0

   28 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, efficient friendly staff. Good food enjoyed by all
   

   FATHOMResponded on December 5, 2024

   Thank you for your review Cathy!
   

   Is this helpful?

   Report
8. s

   sandie

   VIP

   Chicago

   11 reviews

   2.0

   11 reviews

   Dined on November 30, 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   The food was excellent - congratulations to an innovative chef! Sadly we felt the ambience was more like a roadside diner - and didn't match the excellent standard of food.
   

   Is this helpful?

   Report
9. L

   Lisa

   Brisbane

   2 reviews

   3.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Honestly we have always loved this place but the prices have gotten a bit crazy. The food was cold and when I order a $55 steak I don’t think it should be cut ahead of serving which caused it to be dry and cold. The sablefish portion has decreased by at least 25% since last time we had it. How can wine by the glass be more expensive but specialized cocktails remain affordable. That doesn’t make sense from a cost and staffing effort perspective. Delicious and great ambiance but not sure it’s worth the costs.
   

   Is this helpful?

   Report
10. D

    Deborah

    VIP

    Vancouver

    3 reviews

    5.0

    3 reviews

    Dined on November 27, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Everything was wonderful, but the fondue cheese could have been made a little thinner. Was rather clumpy
    

    Is this helpful?

    Report