Fire & Fork

Review summary

1. E

   Emma

   South Wales

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We had a disappointing experience at this restaurant. Two of us ordered the fillet steak—one was cooked well, but the other was completely inedible and very chewy. The person who received the poor-quality steak took just two bites, both of which were spat out and discarded in a tissue. When the waitress returned, we explained the situation and made it clear that none of the steak had been consumed. The waitress kindly offered a free glass of wine as a gesture, which was accepted. However, when the bill arrived, we were shocked to see that the full cost of the inedible steak was still included. Upon questioning this, the waitress said she could offer 25% off the steak, which we felt was unfair given that none of it had been eaten. We explained that we were happy to pay for the wine but not the steak. After some back and forth, they reluctantly offered a 50% discount, but the whole exchange felt awkward and unnecessary. What was particularly frustrating was that the manager never came out to address the issue directly, leaving the waitress—who was not at fault—to handle a situation that clearly required managerial input. Overall, the experience left a sour taste. Being asked to pay for a meal that wasn’t consumed is unacceptable, and the way the issue was handled was unprofessional. We won’t be returning.
   

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2. E

   Elise

   South Wales

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food amazing service they even offered us all the left over Yorkshires and a pot of Gravy 😊
   

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3. OT

   OpenTable Diner

   South Wales

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great venue great food great price.. you won’t be disappointed and they cater for the dogs too! 🐶🐶 our two loved their order of sausages
   

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4. K

   Keri

   South Wales

   1 review

   5.0

   1 review

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely stunning Sunday lunch platter the beef fell apart, loads of veg & potatoes, everything about it was just delicious can’t wait to go back
   

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5. L

   Lauren

   South Wales

   1 review

   5.0

   1 review

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best Sunday roasts we have had. Lovely place, brilliant service and beautiful food. Would definitely recommend this to friends and family. Excellent value for money!
   

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6. A

   Alison

   South Wales

   1 review

   5.0

   1 review

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   This is a modern and fresh dining experience, that provides fresh and interesting food. The menu makes you want to return for more we will definitely return.
   

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7. L

   Liz

   South Wales

   1 review

   1.0

   1 review

   Dined on October 25, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We booked for a party of 6 for 7.15pm on a Friday evening. We were taken to our table by a welcoming man. When our food order was taken, we weren’t asked if anyone had any allergies!!! We ordered 2 platters, 1 steak and 1 pork. 45 mins later the female who took the order said there had been a glitch, the platters hadn’t gone through. At this stage we weren’t offered complementary drinks. 20 mins later my daughter went to ask when would our food be ready, then we were offered complementary drinks. When the food eventually came, some foods on the platters were luke warm. One platter had 2 prawns and 4 tails, the other platter had 4 prawns and 6 tails. We felt the platter was certainly overpriced at £65. Our overall experience was very disappointing. We eat out regularly, sadly we won’t be returning to this restaurant or recommending to our friends.
   

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8. H

   Hayley

   South Wales

   1 review

   3.0

   1 review

   Dined on October 12, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   First time eating at Fire and Fork today,and after seeing all the amazing photos and reviews we was really excited. But was very disappointed sadly😞 Staff are lovely Environment is also relaxing and lovely Our starters was stunning, burnt belly pork ends and the beef cigar.( really lovely) Our burger platter was really disappointed. Very small burger ( like a childs) small amount of meat and little bit of blue cheese The coleslaw that I saw on every othe pic looked amazing ( looked home made with red cabbage) ours was the typical white coleslaw u get in Tesco I've added a pic of ours and a pic of someone else's that was put on to compare ..on Facebook page However it hasn't put us off coming back as other then that all was lovely
   

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9. B

   Bryn

   South Wales

   1 review

   4.0

   1 review

   Dined on October 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very welcoming establishment. Staff were pleasant, and service was very good, considering how busy it was. At first we thought the menu was a bit limited, however, this is clearly a popular place, and the menu enables the to strike the right balance between service and quality food. We had three courses, and all were very good quality, with excellent portion sizes. For the quality of food and the level of service the prices are good value. We will definitely be returning, and highly recommend it to other diners.
   

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10. A

    Andrew

    South Wales

    4 reviews

    2.0

    4 reviews

    Dined on October 12, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3

    It’s unfortunate to have to highlight the issues to what we hoped would be a great meal, the overriding issue was the wait of 2 hrs to finally eat, clearly kitchen was overwhelmed - this then effected quality of food, roast chicken wholly over cooked and dried out, burger baps burnt to black, part of order missed, gave up on ordering desert ! Waiting staff were welcoming and apologetic but a frustrating evening!!
    

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