FiRE+iCE Interactive Grill & Bar - Anaheim

Review summary

1. L

   Lori

   San Francisco

   6 reviews

   4.0

   6 reviews

   Dined today

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The chef could not cook he did not time the meats very well and over cooked the shrimp
   

   Is this helpful?

   Report
2. J

   Jose l

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Muy bueno todo y la atención de los cocineros en la plancha de lo mejor
   

   FiRE+iCE Interactive Grill & Bar - AnaheimResponded 3 days ago

   Thank you, Jose! We're thrilled to hear that everything was great and that our chefs at the grill made your experience even better. We hope to see you again soon for another unforgettable meal and excellent service! 😊
   

   Is this helpful?

   Report
3. L

   Lisa

   Los Angeles

   28 reviews

   vip
   4.0

   28 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I feel the chicken and beef chunk containers should be in the front and not the back as you have to lean under the glass too far for it. Also, the co trainers for it are quite small and should be larger. Busy the time u fill up your bowl anyway not much chicken or beef will be put in the bowl anyway so your not gonna lose money. The line backs up cuz people can’t get the frigging meat. Also, have extra high chairs so I won’t have to listen to a lady go bezerk over having a reservation and not enough high chairs. She ruined my birthday dinner!!!!!
   

   FiRE+iCE Interactive Grill & Bar - AnaheimResponded 3 days ago

   Thank you for your feedback, Lisa! We’re glad you enjoyed your visit and appreciate your thoughts on the layout of the protein station. Your suggestions about repositioning the meat containers and making them larger are valuable and will be shared with our team to explore ways to enhance the flow and convenience for our guests. We’re sorry to hear about the disruption during your birthday dinner due to another guest and hope your next visit is nothing but a celebration from start to finish. Thank you for spending your special day with us!
   

   Is this helpful?

   Report
4. M

   Moy

   Los Angeles

   10 reviews

   4.0

   10 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   it’s kind of a self service type of restaurant so you pick your food and they take it to the grill and they cook it for you and then you take it to your table. Our server was good. I didn’t notice the manager was there and never once came to our table maybe because I had kids with me, but he went all the other tables. Just saying🤷🏽‍♀️
   

   Is this helpful?

   Report
5. F

   Fiona

   Toronto

   1 review

   vip
   1.0

   1 review

   Dined on November 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Rude cook - ruined entire experience. First time & last time. Not clean and not kid friendly at all.
   

   FiRE+iCE Interactive Grill & Bar - AnaheimResponded 3 days ago

   We’re truly sorry to hear that your visit didn’t meet your expectations, Fiona. At FiRE+iCE Anaheim, we strive to create a welcoming and fun environment for all our guests, and it’s disappointing to learn that your experience fell short. While our interactive dining style may not be for everyone, we are committed to maintaining cleanliness, being family-friendly, and delivering excellent service. Your feedback about the cook and overall atmosphere will be reviewed with our team as we continuously aim to improve. Thank you for giving us a try.
   

   Is this helpful?

   Report
6. Z

   Zoe

   Los Angeles

   13 reviews

   5.0

   13 reviews

   Dined on October 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly staff. We went when it wasent busy. Good food
   

   • 

   FiRE+iCE Interactive Grill & Bar - AnaheimResponded on November 5, 2024

   Thank you, Zoe! We're so glad you enjoyed the friendly service and good food at FiRE+iCE Anaheim. Visiting during a quieter time can make for an extra relaxed experience, and we’re thrilled it was a hit. Looking forward to welcoming you back for more!
   

   Is this helpful?

   Report
7. J

   James

   Orange County

   1 review

   5.0

   1 review

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a group of 20 our first time there great experience our waitress was fine and very attentive to everybody
   

   FiRE+iCE Interactive Grill & Bar - AnaheimResponded on October 30, 2024

   Thank you, James, for the glowing 5-star review! We're thrilled to hear that your group of 20 had such a great first experience at FiRE+iCE Anaheim. It’s fantastic to know your waitress was attentive and made sure everyone was well taken care of. We look forward to hosting you again soon for more fun and delicious times!
   

   Is this helpful?

   Report
8. S

   Sean

   San Diego

   32 reviews

   vip
   4.0

   32 reviews

   Dined on October 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The IG reel suggestions did not match the food items available at the restaurant. The IG showed how to make certain items but the location did not have the ingredients. However All in all it was a great experience.
   

   FiRE+iCE Interactive Grill & Bar - AnaheimResponded on November 5, 2024

   Thank you for the feedback, Sean! We apologize for the disappointment with the ingredients not matching what you saw on our Instagram reel. Ingredients can vary by location, time of day, or availability, so we appreciate your understanding on that front. We’re glad to hear you still enjoyed the overall experience, and we hope to welcome you back soon for another tasty meal at FiRE+iCE Anaheim!
   

   Is this helpful?

   Report
9. W

   Walter

   Orange County

   6 reviews

   3.0

   6 reviews

   Dined on October 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Only one hibachi chef cooking. But he did a great job cooking
   

   FiRE+iCE Interactive Grill & Bar - AnaheimResponded on October 22, 2024

   Thank you, Walter, for your feedback! We're glad to hear the chef did a great job despite the challenge of working solo. While we strive to ensure a smooth and efficient experience, but are only human and therefore subject to call-outs and last minute. We appreciate your understanding and hope you'll give us another try soon!
   

   Is this helpful?

   Report
10. M

    Mrs

    Orange County

    1 review

    5.0

    1 review

    Dined on October 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My family and I have been coming to Fire & Ice since we discovered it in 2015 after a long day at Disneyland, and it has been a favorite ever since! The atmosphere is always lively, and the staff are consistently friendly and welcoming. What really sets this place apart is the unique experience of being able to create your own dish from a wide variety of fresh ingredients, and then watching it get cooked right in front of you. The food is always delicious, and it’s fun to customize your meal exactly how you like it. We’ve never had a bad experience here—highly recommend for a fun and interactive dining experience!
    

    FiRE+iCE Interactive Grill & Bar - AnaheimResponded on October 22, 2024

    Thank you so much for your glowing review! We're thrilled to hear that FiRE+iCE Anaheim has become a family favorite since 2015! 🎉 It’s always our pleasure to provide a lively atmosphere and welcoming service. We're glad you enjoy the unique experience of creating your own dish and watching it come to life on the grill. Your continued support means the world to us, and we can't wait to welcome you back for even more delicious and memorable meals!
    

    Is this helpful?

    Report