Firebirds Wood Fired Grill - Columbus

Review summary

1. M

   Marcela

   Columbus2 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The place was wonderful but the were very busy, food and drinks took way too long and our food was lukewarm at best. The server tried to be attentive but she had a lot. If they had more staff they would be able to offer a better experience!
   

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2. OT

   OpenTable Diner VIP

   Columbus4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good service and good food. Never dissapoints.
   

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3. OT

   OpenTable Diner

   San Francisco1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We ordered the baby back ribs, steak fries, and BLT salad. Everything, including the fresh bread and iced tea, was excellent! The service was very good. The only thing I would say that could have been better was that there was food and some trash under our table that should have been cleaned.
   

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4. T

   Trisha

   Columbus4 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   I usually have a great experience here but not tonight. Our waitress was not very friendly and seemed annoyed to wait on us. She was very slow to get our drink and food orders. Then after we ordered she told us the kitchen lost our ticket and she needed to confirm our order again. This was about 45 minutes into waiting. She never apologized or offered to even comp our appetizer. Finally got our food over an hour into being there. Again she was not friendly or apologetic at all. Then someone came out and told me they needed to remake my order because it had basil on it. I told her that was necessary. She thought I had an allergy…very odd. We were 1 of 2 tables on the patio at the time. Disappointed but I’ll go again I’m sure. The food was ok. I had shrimp pasta. Meh.
   

   Firebirds Wood Fired Grill - ColumbusResponded 4 days ago

   We appreciate you taking the time to share your experience, Trisha. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
   

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5. SO

   ScottO VIP

   Columbus9 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   We had a very good experience overall! The food was amazing, exceeding our expectations in both flavor and presentation. The reservation and check-in process were smooth and efficient, making for a great start to our visit. Our waiter was polite and attentive, but it was clear they were stretched very thin. While the restaurant wasn’t full, the food took longer than expected to arrive, leading us to assume there may have been a staffing challenge. Despite the slight delay, the quality of the meal and the overall experience made it well worth the visit. We would definitely return!
   

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6. E

   Ellen VIP

   Columbus17 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was cooked perfectly just as we asked. My lemonade drop martini was not the usual, it hardly had any lemon flavor. My daughter’s dirty martini also did not taste like the usual. We did not say anything to the waiter about it, though.
   

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7. D

   Denise

   Las Vegas55 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Usually always have an issue with seating hostess. It’s always something. This time we were the only ones waiting to be seated for our reservation and it took her 10 minutes to seat us because she was packing up to go orders. The ribs are always perfect-this time the barbecue sauce was on too thick…but otherwise good. The chicken penne pasta was undercooked, but good flavor. I would say service is usually hit or miss. This time it was a 3.5 out of 5…pretty good. The kitchen seemed kind of slow getting our entree’s out, but it wasn’t horrible. It’s a very good restaurant, and there aren’t that many really good ones in the Polaris area…so I’ll give them another chance, but they really need to figure out how to not have customers waiting while to go orders are being packed up.
   

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8. P

   Peter

   Columbus4 reviews

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Not nearly enough staff. Food is nothing special, particularly for the price. The staff there was working very hard, just not enough of them .
   

   Firebirds Wood Fired Grill - ColumbusResponded 5 days ago

   We appreciate you taking the time to share your experience, Peter. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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9. j

   jerseygirl

   Columbus8 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good but for the first time a steak was over cooked x 2. Thought: unless request is for well done, thickness DOES matter. 4 of us got the same thing, but 1 was flat (thin) and got overcooked. The other 3 were much thicker and done great. It's kind of a no brainer 🤷
   

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10. C

    Craig

    Columbus5 reviews

    5.0

    Dined on March 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    The food was very good, and the service was excellent. It’s a must for anyone who has never been.
    

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