Firebirds Wood Fired Grill - Memphis

Review summary

1. K

   Kim

   Memphis/West TN6 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   This used to be a nice, quiet to low level restaurant. The last few times we have been here, it has been very loud with parties. I understand you might want people to enjoy a party, but please think do your other customers who might want a quiet night out, and ask the loud tables to not be so loud.
   

   Firebirds Wood Fired Grill - MemphisResponded 2 days ago

   Hi Kim, We appreciate you taking the time to share your recent experience at Firebirds. We're genuinely sorry to hear that the quality of food fell short of our usual standards. Your feedback is valuable, and I'll personally share your review with our leadership team.
   

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2. J

   Jackson

   Memphis/West TN1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food wasn’t exactly terrible, it just wasn’t worth what we paid. My main complaint is that my steak was overcooked. An expensive steak shouldn’t be overcooked. And in terms of the service, our waiter was super nice when he was around. But he wasn’t around much.
   

   Firebirds Wood Fired Grill - MemphisResponded 4 days ago

   We appreciate you taking the time to share your experience, Jackson. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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3. J

   Jim

   Unspecified1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The food was very good. The veggies were a bit undercooked, and the salmon a bit overcooked, but everything thing had a great flavor, and enjoyable. The service, both front of the house and back of the house, seemed to be struggling a bit with the packed dining room, but our server was extremely courteous, lending to an overall very pleasant evening.
   

   Firebirds Wood Fired Grill - MemphisResponded 4 days ago

   Hi Jim, Thank you so much for your wonderful review! I truly appreciate your feedback and will be sure to share your concerns with our leadership team. We are thrilled to hear you had a great experience, and we look forward to welcoming you back soon!
   

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4. LA

   LeAnnP

   Memphis/West TN3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very friendly and great service. Food was excellent
   

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5. OT

   OpenTable Diner

   Tallahassee2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service…Great food. Will be back again and again
   

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6. P

   Penni

   Memphis/West TN1 review

   1.0

   Dined on March 7, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Terrible experience. I requested steak pink in the middle. It came out well done twice. After the second time, I asked the server to bring our dessert & I’d take my meal with me. It took 20 more minutes to get the dessert. Manager comped my meal but food was not good & we received very little attention. We arrived at 5:30 & it took an hour and 45 minutes to get out of the restaurant. Food & service was bad. We will not go back.
   

   Firebirds Wood Fired Grill - MemphisResponded 4 days ago

   We appreciate you taking the time to share your experience, Penni. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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7. J

   James

   Memphis/West TN2 reviews

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great food and great service. Definitely recommended
   

   Firebirds Wood Fired Grill - MemphisResponded 3 days ago

   Hi James, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

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8. J

   Jessica

   Memphis/West TN6 reviews

   3.0

   Dined on March 5, 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   We were not given the same experience as we have been in the past. The server was very quick to leave without getting the full orders. She was slow to return with the food and was not very polite in general. My food was overcooked and then way undercooked since I guess they don’t know what medium is. I had to eat alone since the replacement came out long after. They never acknowledged my mother’s birthday. Not a great evening, I should’ve kept my reservation at Coastal Fish.
   

   Firebirds Wood Fired Grill - MemphisResponded on March 7, 2025

   Hi Jessica, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
   

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9. OT

   OpenTable Diner

   Las Vegas10 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service is good. The food was good. Overall good.
   

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10. MT

    MartinT

    Orlando6 reviews

    2.0

    Dined on March 2, 2025

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 1

    Food was cold, place was dirty, too expensive for the food that was presented they forgot to put the correct food from menu, and it took forever to get our food. Not impressed will not go back.
    

    Firebirds Wood Fired Grill - MemphisResponded on March 4, 2025

    Dear Martin, Thank you so much for sharing your review. We’re sorry to hear about your experience and truly appreciate your feedback. Rest assured, it will be shared with our team to help us improve moving forward. Thank you again for bringing this to our attention. Best regards,
    

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