Firebirds Wood Fired Grill - Memphis

Review summary

1. S

   Seth

   Poconos

   158 reviews

   vip
   4.0

   158 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Outstanding service. Great prime rib. Ribs were a little dry. Sauce was mild. Deviled eggs were the highlight of the meal. Worth the trip. If we lived locally this would be regular stop.
   

   Is this helpful?

   Report
2. J

   Joseph

   Memphis/West TN

   1 review

   4.0

   1 review

   Dined on November 19, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The server was great! Her name started with a T. Maybe it was Taliah, but she polite, patient and she was very sweet towards my wife for her birthday dinner.
   

   Is this helpful?

   Report
3. J

   Jeremy

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good service. We even got a free desert that we didn't order. Food was fantastic.
   

   Is this helpful?

   Report
4. v

   vicki

   Memphis/West TN

   3 reviews

   1.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was our 2nd try and the food was horrible !!!!
   

   Is this helpful?

   Report
5. E

   Eleanor

   Memphis/West TN

   2 reviews

   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kudus to Ms Sherrine (Please forgive me for the misspelling of your name)& Staff. They were so very helpful and courteous in helping me celebrate 2 special upcoming birthdays. This is second time in using this location the Staff were just outstanding. Keep doing an Amazing, Awesome job. Watson’s party
   

   Is this helpful?

   Report
6. D

   Delphime

   Memphis/West TN

   3 reviews

   5.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I always enjoy dining at Firebird and courtesy of everyone. The food was delicious!!
   

   Is this helpful?

   Report
7. C

   Courtney

   Alabama

   2 reviews

   3.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was decent. Some hot dishes were cold by the time we got our food, steak not cooked correctly and had to be sent back (came raw and was ordered medium). They were very busy. Our server was staying on top of everything as best he could and did a good job. Overall not a bad experience, but room for improvement.
   

   Firebirds Wood Fired Grill - MemphisResponded on November 18, 2024

   Thank you so much for sharing your review. We’re sorry to hear about this experience. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

   Is this helpful?

   Report
8. J

   Jodi

   Nashville

   6 reviews

   3.0

   6 reviews

   Dined on November 12, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Granted it was Veterans Day but we had a reservation for 7:30 which is late for us to eat dinner but that was the earliest they had. When we arrived the front hostess said they were about 10 minutes behind seating reservations. I was ok with that. Then I see TWO couples go up to the hostess stand and state “our reservations were for 7:00…where are we in the list?” At this point my husband and I stood up to leave and he told the nice hostess and she alerts us that the bar area is first come first serve so we went to a dirty bar table and the nice hostess cleaned it off for us. She went above and beyond her duties I thought. Then our waiter came around 15 minutes after we were seated and everything just took sooooo long! The waiter was slow….unorganized and confused. The food was excellent but we ordered one plate of ribs with fries to split and it took 35 minutes to come out. My husbands cocktail sat at the bar for 20 minutes until til the slow waiter picked it up to deliver it. Overall….the food was amazing. The service lacked severely except for the 2 hostesses doing their darndest to make up for the shortcomings of others and we probably wouldn’t eat at a Firebirds again.
   

   Firebirds Wood Fired Grill - MemphisResponded on November 18, 2024

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

   Is this helpful?

   Report
9. N

   Nathan

   Memphis/West TN

   1 review

   1.0

   1 review

   Dined on November 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Very slow when managing several reservations. We got there at 7 and didn’t eat until 8:30. Food was not hot when it got to my table and had to send it back. The manager took care of it but overall wasn’t a pleasant experience. I was celebrating my anniversary and we didn’t have a good time there. My previous visits to this restaurant have been good but this one disappointed me.
   

   Firebirds Wood Fired Grill - MemphisResponded on November 18, 2024

   Thank you so much for sharing your review. We’re sorry to hear about this experience. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

   Is this helpful?

   Report
10. M

    Mike

    Memphis/West TN

    3 reviews

    4.0

    3 reviews

    Dined on November 11, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Servers were great. Good was great as usual. My only complaint was the time it took to actually get our meals. It’s was very busy, but I don’t believe it should take almost an hour after ordering to receive our food. We’ve eaten here numerous times but never had this problem before.
    

    Is this helpful?

    Report