Firebirds Wood Fired Grill - Niles

Review summary

1. A

   Alyse

   Pittsburgh

   5 reviews

   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   My steak had half fat and the other half a tendon completely through the middle. I had already sent it back one because it was rare and I ordered medium. The lobster tail was also only cooked on one side. The only edible thing was my potato. They gave me 10% off. It is a shame because we go there frequently for work and personal meals and we won't be back and won't be recommending to all of the hotel guests anymore.
   

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2. K

   Karen

   Cleveland

   47 reviews

   5.0

   47 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Plenty on seating even at lunch time on a Saturday. The cheeseburger was bigger than it looked. Opted for fruit as the side. It was cold & fresh. Also, a companion ordered the Cobb salad (without tomatoes). Vegetables were fresh, chicken nicely seasoned. Wait staff was very pleasant & efficient.
   

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3. J

   Jim

   Cleveland

   1 review

   3.0

   1 review

   Dined on December 24, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Restaurant was very busy, and service was somewhat slow, but our waitress tried very hard to serve us. I do believe the restaurant was understaffed for the holidays.
   

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4. B

   Beckie

   Cleveland

   5 reviews

   1.0

   5 reviews

   Dined on December 22, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Reserved a table for 7 as is our Christmas tradition in or family. Table was cramped by a beam that blocked speaking to one another. Was told that’s where they’re trained to seat 7 tops? Ordered 2 appetizers that we never got. Turns out our server never put them in. Drinks from the bar took over 20 minutes. Salads came and our sever acted like she was shocked our apps weren’t there. Food was good. If I could tipped the kitchen I would have. Dishes piled up with no one to take them away. Just horrible. They served my son a salad with broken fork that hurt his teeth. We had no napkins until well into the salads. Horrible. Don’t go here.
   

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5. a

   aubrey

   VIP

   Cleveland

   1 review

   2.0

   1 review

   Dined on December 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The service so so bad that drinks were never brought and we ultimately said never mind. The food was mediocre. The one at pinecrest is better.
   

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6. G

   Gayle

   Cleveland

   8 reviews

   4.0

   8 reviews

   Dined on December 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This is the another dining experience here and again we’re pleased with our meal selections. Although we were dining fairly early, they were out of one of the featured dishes already. I opted for the Sea bass instead, however a piece of it was undercooked. The rest of my meal, as well as my husband’s, was wonderful though.
   

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7. M

   Melissa

   Cleveland

   1 review

   4.0

   1 review

   Dined on November 24, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The server was lovely. The food was…fine. Everything from pasta to fish to steak was over cooked but well seasoned. Overall, not a great value.
   

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8. R

   Roy

   Cleveland

   4 reviews

   4.0

   4 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food, good service, great ambiance, will be back.
   

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9. A

   Angela and Bo

   VIP

   Cleveland

   10 reviews

   4.0

   10 reviews

   Dined on November 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good but very pricey. It took forever to get waited on and even after being acknowledged took us several hours to eat dinner because everything was so slow. Only a few people in dining room at the time and a table next us , who was seated well after us had their food before we even got to order.
   

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10. J

    Jamey

    Grand Rapids

    3 reviews

    4.0

    3 reviews

    Dined on November 17, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    We loved celebrating my husband's birthday at Firebird grill! Isaiah did a great job serving, and the food always great! Only complaint was that the dirty dishes and glassware was not cleared before the next serving, and our waters were not refilled. Also, we possibly would have drank more wine but they didn't return to ask. 770082 I don't know if they were short staffed, it was a Sunday at 4:00 and not many guests. We do love Firebird though and lived in Tennessee and dined there often!
    

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