Firebirds Wood Fired Grill - Phoenix

Firebirds Wood Fired Grill - Phoenix reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner VIP

   Phoenix1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was a special occasion for my parents 65th anniversary. They made a little sign for our table to wish them happy anniversary. They also gave them flowers for the table. They waiter and all the staff were great. They made the day very nice for all of us. The free dessert was also delicious. Thank you so much.
   

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2. T

   Tim

   Phoenix2 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Seating was cramped and not on the main floor dining area. Steak was a bit over done.
   

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3. J

   John VIP

   Phoenix19 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and excellent service as always. It's our go to place for a great night out. Always enjoy sitting at the bar talking to Sam
   

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4. R

   Rachelle VIP

   Phoenix6 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Title: Outstanding Service & Great Food at Firebirds Grill We had a fantastic experience at Firebirds Grill while celebrating my nephew’s birthday. The food was great, but what really stood out was the exceptional customer service from Edgar and David. Edgar went above and beyond to make sure everything was perfect, and David’s attentiveness truly impressed us. I didn’t even notice an issue with my nephew’s steak, but our server caught it on his own and proactively replaced it without me having to say a word. That level of service is rare and truly appreciated. The atmosphere was warm and welcoming, making it a great spot for a special occasion. We’ll definitely be back, thanks to the great food and the top-notch service from Edgar and David!
   

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5. D

   Donald

   Phoenix4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

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6. K

   Karin VIP

   Phoenix24 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Joseph took great care of us. Always smiling and making sure we had what we needed. Food was timely and the presentation and flavors were great.
   

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7. T

   Thomas

   Phoenix1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great service and it was one of the best steaks I have had!
   

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8. P

   Patrick

   Phoenix7 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Firebirds. The staff is always courteous and friendly. The food is excellent.
   

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9. BH

   BennH

   Seattle4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service. Destiny was our server and she took great care of us.
   

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10. R

    Rob

    Phoenix1 review

    1.0

    Dined 6 days ago

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2

    Firebirds has gone down hill. Our birthday celebration dining experience began with being ignored by the staff for the first 10 minutes of sitting down. After finally taking our drink orders, the manager visited the table, apologized for the wait and offered a free appetizer (nice touch). When the appetizer (Philly egg rolls) arrived, the meat/cheese filling was cold. Our group ordered 5 filet mignons (medium) and when they arrived, 4 were under cooked so poorly that they were raw. Two in our group lost their appetite and chose not to eat (including the birthday girl), one sent their steak back to finish cooking, and the fourth (me) powered through. The fifth person enjoyed his steak. The restaurant offered a complimentary dessert for the birthday girl, which she got to go because she was so disgusted by the meal. Some birthday celebration for the person with the birthday - two bites of steak (which she spit out) and three bites of potatoes. The manager did comp one meal. $250 later, we walked away extremely disappointed.
    

    Firebirds Wood Fired Grill - PhoenixResponded 4 days ago

    We appreciate you taking the time to share your experience, Rob. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
    

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