Firebirds Wood Fired Grill - Plano

Firebirds Wood Fired Grill - Plano reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Michael VIP

   Dallas52 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Wait staff service was good, problem is we had a reservation and still waited 23 minutes for a table when the restaurant had at least a dozen or more open tables scattered throughout. Maybe they just do not have enough help. Prime Rib was almost inedible. Had precious success here but was very poor this time.
   

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2. T

   Timothy VIP

   Dallas11 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic Easter Sunday meal for 3 at 1:30. Max was ous server, and he is fantastic. Great recommendations. The kitchen was slammed, but our food was warm and delicious. Steaks beat out Steve Fields!
   

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3. B

   Brian

   Dallas2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   We enjoyed our first visit on Easter Sunday. We arrived early for our reservation and was told that seating times were running at least 10 minutes behind schedule. Once available, we were placed at 4-top next to the service station, unfortunately with a direct view of the kitchen door. Our single appetizer was as slow to arrive so we ordered our entrees ASAP to avoid further delays. Food presentation and quality exceeded expectations.
   

   Firebirds Wood Fired Grill - PlanoResponded 3 days ago

   Hi Brian, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
   

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4. R

   Reshawn VIP

   Dallas25 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Firebirds provides a consistent experience with good food and great service. Our family of 8 enjoyed gathering here for Easter Sunday. The deviled eggs and donut holes were great starters. The salmon eggs Benedict and salmon spinach salad were also enjoyed. We will return in the future.
   

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5. R

   Rick

   Dallas2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Love the food, but service is very slow and this is the second time we’ve gone, so not sure we’ll be coming back even though I love the tomahawk pork chop
   

   Firebirds Wood Fired Grill - PlanoResponded 4 days ago

   Thank you so much for sharing your review, Rick. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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6. S

   Shanna

   Cancun3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience at Firebirds today! The food was great, the service was amazing and we really appreciated the quick seating with reservations on a holiday lunch.
   

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7. P

   Peter

   Dallas35 reviews

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Like so many other new places, Firebirds is not "new," rather, a near-copy floor plan, decor plan, and drinks and food menus are pretty much same-same.
   

   Firebirds Wood Fired Grill - PlanoResponded 4 days ago

   Hi Peter, Thank you for sharing your recent experience at Firebirds. We sincerely apologize for any disappointment you may have felt. Your review will be shared with our leadership team.
   

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8. A

   Anne VIP

   Atlanta85 reviews

   4.0

   Dined on April 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The music was too loud and not restaurant music. If you insist on music, Put on Easy listening or spa like background music. This was annoying. A manager never stopped by to ask how things were or I would have shared this information. We love Firebirds and have eaten here several times but this had a different vibe tonight. Not crowded. Food and service were great! Ambiance… not so much!
   

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9. J

   Jerry VIP

   New Orleans4 reviews

   5.0

   Dined on April 14, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service and very good steaks. The manager (Liz) was very courteous too.
   

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10. J

    John

    Dallas1 review

    3.0

    Dined on April 6, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    Over all, we enjoyed our dinner. It was a good thing we weren't in a rush. Food delivery took forever. The salad, sides, and Salmon were excellent. However, the sirloin steak was covered in a thick (3/4") grizzle and fat. One might say, "well, sometimes that happens. It's meat after all." I just know that I've been eating at Salt Grass for years and I've never had a bad piece of meat. The sirloin is always all meat. The pricing seemed in line with other places. But for a first visit, I was disappointed in their quality check. Someone should have seen that grizzle. It covered the outside of the steak that was delivered.
    

    Firebirds Wood Fired Grill - PlanoResponded on April 7, 2025

    We appreciate you taking the time to share your experience, John. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
    

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