Firebirds Wood Fired Grill - Richmond - Short Pump

Review summary

1. H

   Harry

   VIP

   Richmond

   22 reviews

   5.0

   22 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Yesterday my wife and I and friends went to Firebirds for Sunday Brunch after church. What a tremendous meal. Our server was attentive, totally familiar with the menu and extremely prompt friendly and made great suggestions. The food was excellent, the steak and eggs Benedict that I had was cooked perfectly. My wife had the ribs and loved them, brining half home with her. In fact all of us brought food home.The couple with us had the steak and eggs bowl and the salmon, which they said were very good. The bread is DELICIOUS. While we’ve been to this Firebirds several times for lunch and dinner, this was the first time for brunch. We will definitely be back again, hopefully soon!
   

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2. S

   Sherry

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Made reservation for 545, had to wait 10-15 mins to be seated. They were super busy and without reservation wait was 2 hrs! Server was very nice. Food was fair, but not blow me away good. “Seasoned” fries were lacking seasoning, some were soggy from being plated right next to steak. Had to pay extra $2 something for garlic thyme butter “enhancement”, without it steak would have just been under-seasoned grilled steak. Got brownie with ice cream for dessert, brownie was barely warm.
   

   Firebirds Wood Fired Grill - Richmond - Short PumpResponded today

   Hi Sherry, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
   

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3. v

   veronica

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was incredible. Food was amazing. Definitely somewhere we will be coming back to
   

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4. L

   Lisa

   VIP

   Raleigh

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and Jennifer was our waitress. She took the time to explains the alcohol drink choices, specials and answered some questions we had. Thank you for your kindness.
   

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5. D

   Debbie

   Richmond

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Crab cakes and Salmon were very good and the service from Sarah was excellent!! We will be back!
   

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6. c

   calvin

   Richmond

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Overall the experience was good. If server was very nice and the food was good. I had the black diamond martini in which I was very disappointed. But Overall I will definitely go again
   

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7. J

   Jonathan

   Richmond

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Hello just hope things get better. Nice atmosphere and the service was great. The bread was a little on the hard side, and I ordered smoke wings and it was dry not moist for it to be smoke meat. My lady ordered a lemon drop drink, an it's was terrible. Sorry but they need more soul in there cooking, not by the book (if you get me).
   

   Firebirds Wood Fired Grill - Richmond - Short PumpResponded 4 days ago

   Thank you so much for sharing your review, Jonathan. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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8. A

   Andre

   Richmond

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and service was prompt and professional. Our waiter Noah was fantastic and tended to every need in a timely manner! Will definitely be back to try the next round of specials on their menu.
   

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9. A

   Amy

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seated quickly. Food was hot and delivered quickly. Server was so sweet (Makayla?) place was busy as expected.. but not chaotic. Lovely dinner!!
   

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10. T

    Tim

    Richmond

    1 review

    1.0

    1 review

    Dined on February 14, 2025

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    We booked for 5 pm on Valentines Day. We got the worst table in the building . It is located beside the side door where pick orders are delivered. We heard many people waiting on the bench using profanities like angry sailors. My steak was not e gen close to being cooked correctly and had to be sent back. It was a 9 oz filet wrapped in bacon . The steak appeared to be about 4 yo 5 ox at best and bacon was charred to the point you could not eat it. For 40 dollars for a steak I would think you would get 2 sides with one of them being a small salad. It’s an extra 7.50 to get a house salad . Table was wet when we set down . Food was OK at best . Waitress was pleasant . Overall, a bad experience.
    

    Firebirds Wood Fired Grill - Richmond - Short PumpResponded 6 days ago

    Dear Tim, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving. Can you please email us back, with your email address? I would like to make things right with you. Again, Thank you!
    

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