Firebirds Wood Fired Grill - Southaven

Firebirds Wood Fired Grill - Southaven reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jordan

   Memphis/West TN5 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love firebirds I have had some amazing experiences so far since this location open I’m very pleased and I’ll be coming back more the drinks are good the food is amazing! 😍🤌🏾
   

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2. K

   Kenyatta

   Mississippi2 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   The environment and experience was nice, however the food was not good at all. I recently had a party of 10 and when all our food arrived it was cold… and i ordered the surf and turf and the waiter didn’t bring my food until 20 minutes after everyone had already ate because the kitchen “lost” my food. Overall, i will not be returning back.
   

   Firebirds Wood Fired Grill - SouthavenResponded today

   We appreciate you taking the time to share your experience, Kenyatta. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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3. B

   Bill

   Mississippi7 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from EVERYONE , all the time ! Servers and managers are always friendly , and treat my wife and I like family. Server got a 35% tip, and if you can't tip AT LEAST 25%, Don't eat at ANY restaurants .
   

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4. d

   david

   San Francisco2 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The greeter wasn’t terribly friendly. Had a reservation, arrived about 5 min early and had to wait 10 min. Server was very sweet and did a good job. Could’ve been a bit more attentive to our drinks but overall she did fine. Food was great! Cooked to perfection, and was very flavorful. My daughter had the three course special with a salad, sirloin, and dessert. It was her birthday and she was quite pleased. I had the salmon entree with steamed veggies and baked potato and it was outstanding.
   

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5. B

   Bill

   Mississippi7 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent, As always. Good prices and GREAT food !! 31% Tip
   

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6. OT

   OpenTable Diner

   Memphis/West TN1 review

   2.0

   Dined on March 9, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Waitress verry nice. Food was not good at all. My Colorado chicken salad had hard pieces of chicken in it. Hamburger was raw when asked for it to be medium. Deviled eggs had no flavor bacon on top not cooked. Water glasses dirty.
   

   Firebirds Wood Fired Grill - SouthavenResponded 5 days ago

   We appreciate you taking the time to share your experience. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
   

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7. S

   Sheila

   Tampa3 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was seated immediately, had reservations. Server was attentive . Food was good
   

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8. V

   Valerie

   Mississippi1 review

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waited a little while for our reservation Food was great and service too
   

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9. M

   Morgan

   Memphis/West TN2 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Friendly service! Fillet was very good, perfectly cooked! Lobster spinach queso was fantastic! Will be dining here again!
   

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10. M

    MATT

    Memphis/West TN13 reviews

    2.0

    Dined on March 8, 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    We usually dine at the Firebirds in Collierville, but decided to give this one a shot . The food was not what we are use to when dining at Firebirds. Both of our steaks were overcooked. And just dry. The lobster tail arrived to the table without drawn butter . We asked for some drawn butter, our waitress looked at us cross side, like she had never heard of that before. After that the waitress seemed to have a bit of an attitude almost as if we had wronged her .Two managers passed by our table multiple times and couldn’t be bothered to stop by to ask how the food or the experience was. Needless to say it’ll be a very, very long time before we decide to go back and give this location another try. Not that you want my opinion, but I would say skip this restaurant for now and go to the location in Collierville it’s worth the drive! 
    

    Firebirds Wood Fired Grill - SouthavenResponded 7 days ago

    We appreciate you taking the time to share your experience, Matt. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
    

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