Firebirds Wood Fired Grill - Charlotte - Southpark

Review summary

1. d

   david

   Charleston

   14 reviews

   3.0

   14 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service very slow took an hour to get our meal. Prime rib was good asked for med. rare got rare. Asked for quiet table seated us next to large group with 2 baby’s next to door so got blast of cold air frequently
   

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2. k

   ken

   Charlotte

   25 reviews

   4.0

   25 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   They need to learn that salt is not a spice. Smothering ancient grains and vegetable sides in salt and cheese sauce is fine if you are going for that kind of reputation. If you are trying to pass as fine-dining restaurant, maybe learn what fine dining means. I've been going to Firebirds for years. For some reason the changes made over the past couple of years have not been for the better. It's a shame because it was always fun place to go with good food, service, and ambiance. I hope you return to your old ways.
   

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3. W

   William

   Charlotte

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Their spicy chicken pasta was too spicy…I had reservations about ordering it but the waiter assured me they could and would cut down on the spice…it was still too hit and wasn’t very tasty… The other two people got the hot honey chicken sandwich and they thoght the bacon wasn’t cooked enough. The waiter was attentive but the food came out slow… It took twenty minutes to get the dessert we ordered… So all and all not a good experience
   

   Firebirds Wood Fired Grill - Charlotte - SouthparkResponded 2 days ago

   Thank you so much for sharing your review, William. We greatly appreciate you taking the time to provide this feedback, and it will be shared with our team for improvement moving forward.
   

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4. D

   Dominick

   Charlotte

   5 reviews

   vip
   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The server was exceptional and the food was excellent. Very much enjoyed the desert.
   

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5. K

   Kelly

   New Orleans

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good value, menu selection and service.
   

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6. K

   Kaye

   Charleston

   4 reviews

   5.0

   4 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good food and excellent service. Tried the ribeye today. Very tasty!
   

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7. J

   Jack

   Charlotte

   6 reviews

   2.0

   6 reviews

   Dined on November 11, 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   We had a reservation for 2 for last night at 6:30. We were not seated for 45 minutes. I don't know if the restaurant overbooked, was poorly staffed, seated people who stayed a long, long time. But I would not go again in the evening.
   

   Firebirds Wood Fired Grill - Charlotte - SouthparkResponded on November 18, 2024

   Thank you so much for sharing your review. We’re sorry to hear about this experience. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

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8. M

   Matt

   Charlotte

   1 review

   5.0

   1 review

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for a great evening. Obviously higher crowd than expected but service and food where great. Our waiter went above and beyond, great experience
   

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9. l

   lee

   Charlotte

   7 reviews

   5.0

   7 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ordered the prime rib lobster tail combo Rib was perfect medium rare and tail was charred the way I like it. Service was excellent. There were a number of fellow veterans but the wait staff had no problem handling the crowd.
   

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10. T

    Terri

    Charlotte

    5 reviews

    5.0

    5 reviews

    Dined on November 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We dine there frequently and have never been disappointed with Firebirds. The food is always delicious, and the service is always very good.
    

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