Firebirds Wood Fired Grill - St. Charles

Review summary

1. D

   Dan

   Chicago

   18 reviews

   3.0

   18 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   Saw the reviews at 4.5. Not bad we thought. So we go tonight. Meat was not 4.5. I'd say it was just above an Outback steak house. Temp perfect but quality just not there. You need to know that. Hostess was awesome. . Salads came out after one main plate. Drinks vey slow, I asked about it and waiter said don't worry its coming. Friendly reply but 8 minutes ? May give it another chance. Could have been a bad night. Try it. I worked in the industry.
   

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2. B

   Ben

   VIP

   St. Louis

   37 reviews

   5.0

   37 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of your favorite places. Large portions & sides, and salads excellent. Service and the staff couldn't be better. we always make a reservation.
   

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3. OT

   OpenTable Diner

   St. Louis

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for the 1st time for my husbands birthday dinner. We originally booked for 7, but at the last minute needed space for 10. Not only were they able to get us all together, the service was amazing, our server was amazing and the food was amazing! We will definitely be back 🩷
   

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4. C

   Cheryl

   St. Louis

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great experience. Food was good. Server was excellent! Very attentive, great personality.
   

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5. A

   Alban

   St. Louis

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Wonderful food. Great service and very attentive to dietary needs.
   

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6. C

   Carole

   St. Louis

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had appetizers in the bar before our dinner reservation in the dining room. Everything was great!
   

   Firebirds Wood Fired Grill - St. CharlesResponded 1 day ago

   Hi Carole, Thanks for your review! We’re always striving for excellence and appreciate any feedback on how we can make your next visit even better. Hope to see you again soon!
   

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7. L

   Laurie

   St. Louis

   4 reviews

   1.0

   4 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I wish I could leave a zero star. My husband and I had a reservation for our anniversary. It was an early reservation on a Tuesday so they were not busy. Multiple waiters were standing around. We were seated right away. It took about 5 minutes to get our drink order. My husband and I ordered water. After 10 additional minutes the waiter never returned. We never got our drink and never ordered food. So we left.
   

   Firebirds Wood Fired Grill - St. CharlesResponded 2 days ago

   Hi Laurie, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
   

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8. OT

   OpenTable Diner

   St. Louis

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Party of 7. Round corner booth.. excellent for conversation. Food and service was excellent. We will be back!
   

   Firebirds Wood Fired Grill - St. CharlesResponded 4 days ago

   We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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9. AM

   AngelaM

   St. Louis

   2 reviews

   5.0

   2 reviews

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great server, but I don't remember his name. I went to the bar to get a drink while waiting for my party, and the bartender was friendly and provided excellent service as well. I loved the Chilean sea bass!
   

   Firebirds Wood Fired Grill - St. CharlesResponded 3 days ago

   Hi AngelaM, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

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10. M

    Micheal

    St. Louis

    5 reviews

    5.0

    5 reviews

    Dined on February 27, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Firebirds has great food and a wonderful atmosphere. The prices are a little higher than some places, but it's a classier place so this is expected.
    

    Firebirds Wood Fired Grill - St. CharlesResponded 3 days ago

    Hi Micheal, Thank you so much for your wonderful review! I truly appreciate your feedback and will be sure to share your concerns with our leadership team. We are thrilled to hear you had a great experience, and we look forward to welcoming you back soon!
    

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