Firebirds Wood Fired Grill - Surprise

Review summary

1. K

   Kathy

   Los Angeles

   23 reviews

   2.0

   23 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We made reservations several days in advance and when we arrived we were surprised at how loud the restaurant was. We also were surprised that one of the dining tables sat directly in front of the front entrance next to the check-in area. That must have been very disruptive to the family sitting at that table as people stood near the table to get in line to check-in. My husband and I were seated at a very tiny plain table right next to a cold window that looked out onto the parking lot. Not at all what I was hoping for - it was more of a Denny's ambiance. Thankfully, we saw a couple of spots at the bar so we moved there, ordered a drink, a bowl of chili and tortilla soup, and then left. Still, we spent FAR more than we should have for what we got. If the ambiance was better and there had been more thought about guests' experiences, I would have given more stars because the food was tasty, but not worth the high price.
   

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2. K

   Kay

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Even though restaurant was very busy our service was excellent, cocktails great and food was exceptional. Nice that mgr stopped by table to check in.
   

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3. S

   Susan

   VIP

   Phoenix

   17 reviews

   5.0

   17 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always such a great experience at this location -- service and food are exceptional!
   

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4. R

   Randy

   VIP

   Las Vegas

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice. Will return soon. Very diverse menu. All at our table was happy.
   

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5. A

   Ashleigh

   Phoenix

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a lovely experience. The staff was great and the food was delicious.
   

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6. T

   Tom

   Phoenix

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seated on time for a busy holiday evening. As always, the food and service was excellent. Our server Todd was personable, efficient and very accommodating.
   

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7. D

   Darlene

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Food and service was fantastic!! We will be back!
   

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8. G

   Greg

   Central Coast

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time to try Firbirds. What a Wonderful resturant. The menu had plenty of choices without being overwhelming. The food and cocktails were delicious as was the dessert. There were eight of us for our daughters eighteenth birthday and service was perfect! Our waiter was very attentive with out being over bearing. It was a perfect experience and we will definitely put this resturant into our regular dining experience.
   

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9. B

   Bill

   VIP

   Phoenix

   26 reviews

   5.0

   26 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service and food is always exceptional. We are frequent diners here and we are always treated as family. GM Matt , manager Justin and our server Jodi took great care of us. It is always a pleasure being there. See you in a couple weeks! Happy holidays!
   

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10. J

    Judy

    VIP

    Chicago

    76 reviews

    4.0

    76 reviews

    Dined on December 21, 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 3

    I wasn’t happy that they charged my husband extra for having a vodka martini with Grey goose vodka. They charged us $6.50 extra. I think if they were going to do that they should have taken a deduction for the vodka that they didn’t use. And I said that it was a birthday celebration for my husband when I booked the reservation and nothing was said.
    

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