Flores - San Mateo

Flores - San Mateo reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jasmine

   San Francisco1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   The host barely spoke, didn’t seem welcoming at all, and honestly had a bit of an attitude. The food had no flavor, and no one ever came by to check on us or see how things were going at our table. It just felt like the service and vibe were really off from the start. Definitely not what we were expecting.
   

   Flores - San MateoResponded today

   Hello Jasmine, My apologies for you most recent experience. We dropped the ball in every aspect of your visit. I would like to speak to you personally so that I can hear more detail about your visit yesterday. I would also like to see if we can change your mind and provide you with the dinning experience that we are striving to achieve. Please feel free to reach out to me at the restaurant. Thank you again for the feedback, I look forward to speak with you . Thank you, Sean Parker/GM
   

   Is this helpful?

2. K

   KESNER

   San Francisco1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great we love the food this is are second time coming that’s why we decide to do Mother’s Day brunch here the place is great & a lot of space.
   

   Flores - San MateoResponded 3 days ago

   Hello Kesner, Thank you for the support and great review. Next time come down and check out Margarita Monday's. We offer our classic margarita for $10 all day. Thank you, Sean Parker/GM
   

   Is this helpful?

3. o

   omar VIP

   San Francisco1 review

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great atmosphere. Decor is great. Drinks are great. Staff was great Down side, Went for brunch. Menu was limited and bit overpriced except for kids menu items. Value wise, kids menus options were more appropriate. Have not had the opportunity to look at dinner items to see if there is any change.
   

   Flores - San MateoResponded 5 days ago

   Hello Omar, Thank you for sending us your feedback from your visit on Sunday. We have some great happy hour options that we offer Monday through Friday 3 pm - 5:30 pm. The nachos are really good as well as our tostadas. We also have Taco Tuesday's, all tacos are a dollar of all day. We look forward to seeing you again , thanks for the support. Thank you, Sean Parker/GM
   

   Is this helpful?

4. M

   Maria

   San Francisco1 review

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   My experience Food: was okay Drinks: meh Desserts: yummy Ambience: Not too noisy Service: can do better as I felt other tables got more attention than our table. Value: Expensive $160 for two ppl. Restaurant it’s nice inside very festive. I might give it another try, honestly I didn’t feel welcomed this first time.
   

   Flores - San MateoResponded 7 days ago

   Hello Maria, I'm sorry to hear that your experience was not the best yesterday. We strive to make sure that everyone has an awesome experience when they visit us. It seems like we missed the mark on your most recent visit. We do bring water for every table but chips and salsa are offered as an appetizer. I would love for you to let me know when you plan to visit us next, so I may stop by your table and say hello. Thank you so much for the feedback, as we use it as a tool to help us improve. Thank you, Sean Parker/GM
   

   1 person found this helpful

5. W

   Winnie

   Houston9 reviews

   3.0

   Dined on May 9, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The service was slow with only one person covering the entire restaurant No Sauvignon Blanc wine Food good
   

   Flores - San MateoResponded on May 11, 2025

   Hello Winnie, I am sorry that your service was slow on you visit Thursday. We are brining on more staff now that the weather is warming up. We hope you will give us another try soon. Feel free to send me an email to let us know when your next visit will be, I would love to stop by your table to say hello. Thank you, Sean Parker/GM
   

   1 person found this helpful

6. A

   Aisha

   San Francisco1 review

   5.0

   Dined on May 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant was good. The food and the service was exceptional except for the fact that when I booked the table I was expecting to be seated in a good location but we were seated in an extremely corner spot last time as well when I booked from OpenTable, we got a really weird located table so I am hoping that at least this feedback will be taken into consideration because then what’s the point of booking the table in advance if you don’t get to be seated in a good location if this continues, I might not book from opentable.
   

   Is this helpful?

7. P

   Peggy VIP

   San Francisco26 reviews

   4.0

   Dined on April 28, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food is good and the service is friendly, the background noise was more for a bar than a restaurant. Will ask for a different table next time. Have to go back for the food.
   

   Flores - San MateoResponded on April 30, 2025

   Hello Peggy, We are glad that you enjoyed our food and service. Let us know on your next visit if the music is too energetic and we will get to to a quieter area. We look forward to see you again soon. Thank you, Sean Parker/GM
   

   Is this helpful?

8. D

   David VIP

   Hawaii11 reviews

   4.0

   Dined on April 25, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Like always, quality food and good service. One of our go-to spots.
   

   Flores - San MateoResponded on April 25, 2025

   Hello David, Thank you so much for the kind words. We hope to see again net week. Thanks, Sean Parker GM
   

   Is this helpful?

9. K

   Keren

   San Francisco23 reviews

   4.0

   Dined on April 21, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good neighborhood restaurant - food was good and service was great! Will be back!
   

   Flores - San MateoResponded on April 25, 2025

   Hello Keren, We love reading reviews like the one you have written us. Give us a call soon so we can book your reservation for Cinco de Mayo. Thank you, Sean Parker GM
   

   Is this helpful?

10. A

    America

    San Francisco3 reviews

    5.0

    Dined on April 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    First time for brunch. It was quite and the food was really good and a great spot for a big party
    

    • 

    Flores - San MateoResponded on April 25, 2025

    Hello America, Thank you for the awesome review. Next time come check out our Happy Hour , which is Monday - Friday 3- 5:30 pm Thanks, Sean Parker GM
    

    Is this helpful?