Fogo de Chao - Bethesda

Review summary

1. B

   Brian

   VIP

   Washington DC

   14 reviews

   1.0

   14 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely the worst dining experience ever! Chairs and people were so packed in that every thine the gauchos came thru they kept knocking into the two people on our table. This is even if you could get them to come by. Never got offered a round of the second drinks- nor dessert! We come here to celebrate my sisters birthday every year! and based on this we won't be coming back.
   

   Fogo de Chao - BethesdaResponded 2 days ago

   We’re sorry your recent visit didn’t meet the standards you’ve come to expect from us, especially on such a special occasion. Our team values your feedback and aims to address your concerns. Please reach out to us via the contact form on our website, so we can work towards making things right. Thank you.
   

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2. S

   Sergio

   Washington DC

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   Beef was not as good as other times and fair inferior than what I had in the Washington Wharf location few weeks ago. Service was slow and I keep waiting for the waiter for long times. Selection of Brazilian music is not appropriate for a dining place. Requires management far more focused on customer experience.
   

   Fogo de Chao - BethesdaResponded 2 days ago

   We appreciate your feedback and apologize that the experience didn't meet your expectations this time. Providing exceptional service and quality is very important to us. Please reach out through our website contact form so we can address your concerns and look forward to serving you better in the future. Thank you.
   

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3. H

   Hal

   Washington DC

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We attended on a busy lunch day where several businesses were having their holiday parties. Therefore, the hard-working servers were having trouble being as attentive or as quick as they normally would. Their model seemed to be: all servers for all patrons, so it may not clear who was responsible for whom. It is a unique eating experience, so clear explanations of what to do is necessary and, in my opinion, needed to be better for the initiated. As for food: The vegetable spread was amazing; the all-you-can-eat meat was variable. Interestingly, while the desserts appeared to be excellent (chocolate was the best), the selections were exactly the same as another restaurant I recently ate at, suggesting the same caterer.
   

   Fogo de Chao - BethesdaResponded 6 days ago

   Hal, thank you for your detailed feedback. It sounds like you experienced both the unique qualities and challenges of our dining experience. We appreciate your comments on our Market Table and desserts. Our team would like to understand more about your concerns and work towards improving your experience. Please reach out via our website contact form. Thank you.
   

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4. J

   Jose

   Washington DC

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Increíble el servicio ! Todo excelente , sabemos que volveremos . Gracias
   

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5. S

   Sonia

   Washington DC

   5 reviews

   5.0

   5 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was great and friendly. The place was clean.
   

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6. S

   Saabirah

   Philadelphia

   1 review

   5.0

   1 review

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience. 10/10 definitely would recommend the churrasco experience.
   

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7. E

   Erica

   VIP

   Washington DC

   9 reviews

   1.0

   9 reviews

   Dined on December 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   What a disappointment experience. Not many variety of option of meat, where you have to be even calling the server several times. This place is definitely taken out of my list.
   

   Fogo de Chao - BethesdaResponded on December 16, 2024

   We regret to hear about your recent experience, Erica. Our goal is to provide a memorable dining experience with a variety of cuts, and it's concerning to hear we missed the mark. We'd love to address your concerns and work toward a positive outcome, so please contact us through our website's contact form. Thank you.
   

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8. R

   Rachel

   VIP

   Baltimore

   20 reviews

   3.0

   20 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   We have been to this location, among others, several times. Our most recent visit was very disappointing. There were several large parties that the restaurant was ill prepared for causing delays in reservations and mass congestion at the hostess stand. Our reservation was around 30 minutes late and the hostess could not give anyone an accurate idea on wait. Whether it was the large crowd or something else, many of the cuts of meat were dry and tasteless, and servers seemed pushy even when our card was red. Not sure we’ll go back to this location anytime soon when the DC area has several options now.
   

   Fogo de Chao - BethesdaResponded on December 10, 2024

   We appreciate you sharing your recent experience with us. It seems we missed the mark during your visit, particularly with wait times and food quality. We would like to better understand your experience to address these concerns. Please reach out through the contact form on our website. Thank you.
   

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9. C

   Carol

   VIP

   Washington DC

   1 review

   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrived 5 minutes before our reservation and were told it would be 5-10 minutes wait. 20 minutes later they said our table was being set. Half an hour later they said said they didnt have a table yet and didn’t know when they would be able to seat us, so we told them to cancel our reservation and went elsewhere. They said they overbook, and that it is always like this. Others were also waiting longer than we had.
   

   Fogo de Chao - BethesdaResponded on December 9, 2024

   We're sorry to hear about your recent experience, Carol. Our goal is to provide timely seating, and it's concerning to hear this wasn't achieved. Please reach out through our website contact form so we can address your concerns and work toward a better experience. Thank you.
   

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10. K

    Kenneth

    VIP

    Washington DC

    6 reviews

    2.0

    6 reviews

    Dined on December 7, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 1

    I called in advance to request a round table for our party of 9. After arriving promptly for our reservation, we waited 15 minutes for a table and were seated at rectangle table near the front door and were squished in a narrow space with servers having to squeeze by us. Our first waiter was new and incorrectly told us that the salad bar was an additional charge to our fish entries. We asked multiple times for drink refills and additional sides as the initial sides were served well before our entrees and were cold. The check had an overcharge but was corrected.
    

    Fogo de Chao - BethesdaResponded on December 9, 2024

    Thank you for sharing your experience with us. We're sorry to hear we missed the mark on your visit, especially with seating and service. Our goal is to ensure a comfortable and smooth dining experience for all our guests. Please reach out via the contact form on our website so we can address your concerns and work toward a better future experience. Thank you.
    

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