Fogo de Chao - Naperville

Review summary

1. I

   Ilaz

   Chicago9 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   We were surprised to see that the menu in the restaurant was significantly more expensive than the lunch menu on the website. The waitress explained that is only valid on weekdays, however it isn’t indicated anywhere on the website. She never came back to ask what we wanted to drink. Another guy came with a tray full of some small colorful drinks and asked if we wanted a glass. He forgot to mention that they will charge 10 bucks for it. Otherwise the food was good but we left with a not so great experience.
   

   Fogo de Chao - NapervilleResponded 1 day ago

   Thank you for sharing your experience with us. It's concerning to hear about the confusion regarding the menu pricing and the service details during your visit. Our team would like to address your concerns and improve your experience next time. Please reach out through our website's contact form, as we would appreciate the opportunity to assist further. Thank you.
   

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2. m

   miki

   Chicago1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Not the Fogo I remember. Decent selection at the salad bar. Meats were dry and cherry with some overcooked and overly charred. Lacked flavor probably because they were too lean.
   

   Fogo de Chao - NapervilleResponded 1 day ago

   Thank you for sharing your thoughts. We're sorry your experience didn't reflect the high standards we aim for. It's concerning to hear your feedback about our cuts and Market Table. Please reach out through our website contact form so we can address your concerns and work toward better serving you in the future. Thank you.
   

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3. J

   Jay VIP

   Chicago9 reviews

   2.0

   Dined on March 3, 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   A tip to Open Table Readers. Do NOT go to Fogo de Chao when they open for evening dinner at 3 PM. My wife and family usually come to this Fogo de Chao during "normal" dining/brunch hours and the food has been outstanding. We decided to go for an early dinner today and I made a reservation for 3:30 PM. The food we were served must have been what was left over from lunch. The few selections that were "fresh" were outstanding but most of the selections were "reheated" and came out dry and crusted. I could not even swallow the chicken thigh as it was dry as anything from being reheated probably several times. Same with the beef ribs and pork chops. They were so crusted on the outside from being reheated and tasted so dry and chewy. We could not eat most of it. I am not blaming the server as at 3:30 PM he was the lone server and was outstanding. He kept bringing the food out to everyone and was kind and courteous. He asked us what we wanted and went to get those selections for us. I know Fogo has to get rid of the leftovers from lunch, but if I were a first timer here, not only would I give them a poor review, but I would also not be returning. We have learned our lesson. From now on, we are going to come here during "normal" dinner hours where the chance of getting fresh food is high and not at 3:30 PM where the chances of getting reheated leftovers from lunch is high.
   

   Fogo de Chao - NapervilleResponded 7 days ago

   Thank you for sharing your experience with us. We're sorry to hear that your visit did not meet your expectations, especially after your previous enjoyable visits. Our aim is to offer exceptional and fresh dining experiences to all our guests. We value your feedback and invite you to reach out via our website contact form. We'll address your concerns and ensure you have a better experience in the future. Thank you.
   

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4. OT

   OpenTable Diner

   Chicago2 reviews

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   I love Fogo de Chão. I have never tasted a better salad bar. Today ribeye and lamb were exceptional. Other meats were a bit dry or undersalted. It never happen to me before but unfortunately lamb steak had a long dark hair in it. Does not bother me much but at this restaurant level should not happen.
   

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5. D

   DEREK VIP

   Chicago5 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   There was a bit of an issue with a Fogo de Chao event we were attending. However, once Tom became involved, he righted the situation to better than our satisfaction. Due to his actions, we plan to attend future special events! Excellent service, conversation, and food!
   

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6. P

   Pekhna

   Chicago1 review

   2.0

   Dined on February 28, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Very slow service, they bought our drinks after 3o min we asked manager too stil no response food was cold. Serve wss rude too overall not coming back to to this location.
   

   Fogo de Chao - NapervilleResponded on March 3, 2025

   We're sorry to hear about the service and food issues during your recent visit. It's important to us that each guest receives timely and courteous service, and it sounds like we missed the mark. Please reach out through our website contact form so we can address your concerns. Thank you.
   

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7. S

   Sabrina VIP

   Chicago12 reviews

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   First time at this location and for their carnival event. As a vegetarian, they were able to accommodate me. Only slip up was the bar drinks. We waited 32 minutes to get our first round of drinks. But overall, we had a great time.
   

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8. P

   Paul VIP

   Chicago10 reviews

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellence food and service. Julio and Sandra were great. Rafael stopped by to talk to us to see how things were and the other servers were for fantastic. Food was served fast warm and with a smile. Naperville has an excellent team 
   

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9. OT

   OpenTable Diner

   Chicago1 review

   3.0

   Dined on February 23, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The reservation is just a guide for the sitting order. We waited 40 mins to be seated on a 3 person reservation. You would expect a restaurant where dinner averages $100 per person to have that extra convenience. Can not fully recommend, is a sour experience when you are out celebrating.
   

   Fogo de Chao - NapervilleResponded on March 3, 2025

   We're sorry to hear about your wait time and the inconvenience it caused during your celebration. Our team aims to provide timely seating, and this feedback is important to us. Please reach out through our website's contact form so we can address your concerns and work toward better serving you in the future. Thank you.
   

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10. A

    Ariel

    Unspecified1 review

    3.0

    Dined on February 22, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Our server is very attentive..but the lamb chops that we requested 3x came after almost an hour.and the brisket never came as well.we will still comeback for its location is very convenient for us.
    

    Fogo de Chao - NapervilleResponded on February 24, 2025

    We're sorry to hear about the delays with your meal, Ariel. Our team is committed to providing timely service, and it's concerning to hear about your experience. Please reach out through our website contact form so we can address these concerns and ensure a better visit next time. Thank you.
    

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