Fogo de Chao - New Orleans

Review summary

1. T

   Taryn

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delish, meat kept coming and our server BRADI was amazing! Definitely will be back!
   

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2. K

   Katie

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Darren was awesome!! We had multiple servers but Darren was super accommodating and helpful, really great at explaining how everything works as we were here for the first time. All of the gauchos were so nice also. Thank you Darren and coco for being so great
   

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3. J

   Jennifer

   Atlanta Metro

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We went for Christmas dinner as we are big fans of the churrasco experience.. In fact, we dined at another Brazilian steakhouse for Thanksgiving and could easily make comparisons. Sadly, Fogo didn't come close and was very disappointing. The biggest upset was the selection of meat offered to us. After reviewing the menu, we realized that there were 7 different meats we were never offered until we mentioned it to our server. Also, several meats and the white rice were extremely salty. In addition, we had to ask 4 different servers for bowls in order to try the soup. Overall, it was just a bad experience. The servers seemed overwhelmed and this carried over to poor quality in cleaning plates from the tables and ensuring a top notch meal. Lastly the salad bar was very picked over and the salads and side dishes on the bar were never replenished and quite a measly selection compared to other Fogo locations and definitely from other Brazilian chains. In such a foodie town like New Orleans, we certainly expected a better experience.
   

   Fogo de Chao - New OrleansResponded 2 days ago

   We're sorry to hear about your recent experience with us. It’s concerning that our selection of cuts and Market Table offerings didn’t meet your expectations. Our team strives to provide attentive service and a memorable dining experience. Please reach out via our website contact form so we can address your concerns further. Thank you.
   

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4. J

   Julila

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly staff and great food! Well worth it. The food is soo good!
   

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5. L

   Latanya

   New Orleans

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a awesome experience! Brandon, the customer rep. made us feel welcomed. Food hot and delish! A great Christmas meal with good service which I enjoy every year! I will be back for the next event.
   

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6. T

   Terry

   New Orleans

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Servers mumbled whenever they approached the table. Got served chicken that was raw in the center. Several cuts were rare and not to my liking. Nobody really comes to remove old plates.
   

   Fogo de Chao - New OrleansResponded 3 days ago

   We're sorry your experience wasn't up to our standards during your visit, Terry. Your feedback about service and the cuts you've highlighted are important to us. Our team is committed to making this right. Please reach out via our website contact form so we can discuss your concerns further and work toward a more satisfying experience. Thank you.
   

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7. C

   Cintia

   New Orleans

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Steaks were salty and oily. Two or three salad dishes were spoiled/not fresh and almost all servers did not know how to cut the perfect slice. Flavio (the Brazilian server) was awesome, though! We spent Xmas there and would not repeat the experience. We are Brazilians and we are very used to going to steak houses and Fogo de Chao/New Orleans didn't live up to expectations.
   

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8. M

   Minette

   Calgary

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great experience. Selection on food market was not as varied as I would like. But food was still good. We enjoyed our time.
   

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9. B

   Byrd

   New Orleans

   8 reviews

   1.0

   8 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Avoid this location! The quality went downhill. The food and service do not worth the price. We went there to have a good time and left feeling horrible. The restaurant was almost empty. Low quality stake - only few being offered and overcooked. Item ran out at salad bar with no refill. We ordered desert and it was never served. We ordered cocktail but it served 20 minutes later when we were leaving and it was bad. The service is terrible. The waitress never gave us plates for stake and never collected used salad plates until we almost finished our meal. She also gave us a bill when we hadn’t asked for it as we were still waiting for our desert.
   

   Fogo de Chao - New OrleansResponded 2 days ago

   We're truly sorry to hear about your disappointing experience with us. Our aim is to provide excellent service and quality, and it's concerning to hear that we missed the mark. Please reach out via our website contact form so we can discuss your visit further and work toward resolving these concerns. Thank you.
   

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10. M

    Michael

    San Diego

    1 review

    5.0

    1 review

    Dined on December 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    My family and I had a great evening and thoroughly enjoyed the service and the food!
    

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