Fogo de Chao - Philadelphia

Review summary

1. M

   Matt

   Philadelphia

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 4

   Unfortunately we were put in the bask room and barely anyone came by. We were offered less than 50% of the rotisserie items on the menu.
   

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2. M

   Marci

   Philadelphia

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family has been coming on Thanksgiving for a couple of years now. The food is always good and the staff are always nice and helpful. Every person working there has a smile and is so friendly. Thank you again for everything.
   

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3. C

   Claire

   Philadelphia

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated Thanksgiving here tonight and it was spectacular. The restaurant was packed, service was perfect, food was amazing and plentiful. Wonderful staff.
   

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4. R

   Ray

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Very disappointed we have been to this fogo de chao on 5 occasions this the worst after being seated we were not checked on we had to grab a staff member to get drinks that were ordered and not brought to table did not come and take dirty plates away as we were done and the only thing that was said when we finally asked for check was well they had a big table in the corner so I guess that table was more important then my table of 4 this will be our last time going there
   

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5. T

   Tho

   Philadelphia

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We opted for the full experience instead of the current $39 offer so are not looking for a cheap meal. Food and servers were very slow. Only a handful of the same cuts of meats were being offered. One of the staff just abruptly threw the bill on our table and ran away. We have been here many times since the day they first opened and can see a huge decline in food quality and service. Only the salad bar is still acceptable. We are very disappointed and will not be back.
   

   Fogo de Chao - PhiladelphiaResponded 3 days ago

   We're sorry that your recent visit did not match your previous positive experiences with us, Tho. Your comments on our service and variety of cuts are concerning, and we appreciate your feedback. Our team is eager to address your concerns, so please contact us through our website's contact form. Thank you.
   

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6. B

   Benjamin

   Philadelphia

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great place for a birthday date, this girl was really really impressed
   

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7. A

   Aaron

   Philadelphia

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   First FOGO visit & it didn't live up to the hype. I have been to much smaller Brazilian steakhouses where the food and service were far better.
   

   Fogo de Chao - PhiladelphiaResponded 4 days ago

   Thank you for sharing your feedback with us, Aaron. We aim to provide an exceptional dining experience, and it seems we missed the mark during your visit. Our team would like the opportunity to address your concerns. Please reach out through the contact form on our website to help us improve future visits. Thank you.
   

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8. P

   Pete

   Denver

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice for our Birthday celebration. A unique dining experience with the tableside carving of various meats. Sort of fast paced and felt a little rushed. Most ordered the Churrasco experience, It’s a lot of meat ( almost too much) to eat and includes the market bar. an extensive salad bar. The meats were very good.
   

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9. K

   Kristina

   New York City

   7 reviews

   3.0

   7 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   The service was kind and very attentive. Food was ok. You got alot of food for the price. A few of the meats were god but the rest were just ok. Quantity over quality here.
   

   Fogo de Chao - PhiladelphiaResponded 4 days ago

   We appreciate your feedback on our attentive service, Kristina. We're sorry to hear that some cuts did not meet your expectations. Our team would like to work toward providing you with a better experience in the future. Please reach out to us through our website contact form so we can address your concerns. Thank you.
   

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10. B

    Bruno

    Philadelphia

    1 review

    3.0

    1 review

    Dined on November 17, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    Had a few old fashions, but could tell the drinks were rushed through the bar. They were ok at best. The food was good but we were seated behind a large table and the meat guys always ran out of meat/chicken before they got to our table. We had to constantly try to get someone’s attention to be served. I’ve been to several (Vegas, Miami, Baltimore) of these and by far this was the worse experience.
    

    Fogo de Chao - PhiladelphiaResponded on November 18, 2024

    Thank you for sharing your experience, Bruno. We're sorry that your visit did not meet the standards we've set. It's important to us that our guests feel attended to, and we apologize if that wasn't the case. We would like to understand more and work on a resolution. Please contact us through our website contact form so we can address your concerns. Thank you.
    

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