Fogo de Chao Brazilian Steakhouse - San Juan

Review summary

1. E

   Ed

   Caribbean

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   This was my second visit to this restaurant and my partner's first, and unfortunately, it turned out to be a very disappointing and frustrating experience. Initially, everything seemed promising. Our waiter greeted us, showed us to our table, and briefly explained how the service worked. However, after that initial interaction, things quickly went downhill. About 15 minutes into our reservation, the first round of servers offering meat came by. After that, we noticed a significant decline in service. Fewer and fewer servers approached our table, and the rounds of meat consistently bypassed us to serve other tables. At one point, we waited approximately 20 minutes without a single server stopping by with meat options. Eventually, when a server finally passed by, we expressed our concerns about the lack of service. By that time, our original waiter had completely abandoned our table. A manager was brought over to address the issue. While the manager apologized and offered to waive one of our meals and provide complimentary desserts, we made it clear that our concern wasn’t about receiving free food. We were fully prepared to pay for our meals—the issue was that we were inexplicably being ignored while others were served without issue. This was, without a doubt, one of the worst dining experiences I’ve ever had, and we will not be returning to this restaurant anytime soon. The worst part is that based on other reviews this situation seems to be more common than we expected. I would hate to think it is done on purpose depending on the offer that is purchased which would be a discriminatory market practice. Competing establishments in the area, in our experience, have consistently provided far superior service. Regardless of its views or ambiance, this restaurant fails to deliver on the quality and service expected of a steakhouse of its caliber.
   

   Fogo de Chao Brazilian Steakhouse - San JuanResponded 2 days ago

   Ed, we're sorry to hear about your experience, and we truly value your feedback. The service you described does not align with our intentions for our guests. Our team wants to work towards understanding and resolving your concerns. Please reach out through the contact form on our website so we can address this matter with you directly. Thank you.
   

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2. A

   Amarilis

   Caribbean

   1 review

   5.0

   1 review

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Súper todo el personal, excelente! Victor, María, los Gauchos
   

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3. OT

   OpenTable Diner

   Baltimore

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time at this location and Fogo always lives up to its great reputation on food, service and atmosphere…All the waiters are waitresses were very pleasant to us and they attended to all our needs and the food as I mentioned never disappoints…Thank you for a wonderful experience on our Anniversary week!
   

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4. K

   Kurt

   New York City

   47 reviews

   vip
   5.0

   47 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   just a great experience lots of food excellent well seasoned best dishes great salad buffet not a place for seafood lovers
   

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5. J

   Jose

   Caribbean

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excelente servicio al cliente. Los meseros muy atentos con todo y la comida muy buena.
   

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6. L

   Linda

   Miami

   3 reviews

   4.0

   3 reviews

   Dined on November 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Experience was great and the food was worth every penny. My husband & I enjoyed ourselves and will be trying other restaurant locations.
   

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7. E

   Edgar

   Caribbean

   13 reviews

   4.0

   13 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Meat service was slower than before. There was a bad smell close to the bar. Almost all food is seasoned with garlic, including vegetables. Fogo should offer more fare for diners with allergies to garlic or eggs.
   

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8. Y

   Yanira

   Caribbean

   1 review

   3.0

   1 review

   Dined on November 9, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Lo mejor fue la vista ! El buffet estaba ok, pero las carnes todas estaban duras. Yo no probé ni cerdo , ni embutidos y al parecer eran los únicos tiernos, según mi pareja . El servicio fué agradable y nos regalaron un postre por nuestra celebración de aniversario. Pero no volveremos porque por la cantidad de dinero q gastamos en total ($120) sin alcohol, vamos a otros y comemos mejor!
   

   Fogo de Chao Brazilian Steakhouse - San JuanResponded on November 12, 2024

   Agradecemos que comparta su experiencia, Yanira. Nos alegra saber que el servicio fue agradable durante su celebración, aunque lamentamos que los cortes no cumplieran sus expectativas. Nos gustaría discutir más a fondo este asunto. Por favor contáctenos a través del formulario en nuestro sitio web. Gracias.
   

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9. E

   Elbelier

   Caribbean

   1 review

   5.0

   1 review

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente experiencia, se pasaron con el servicio
   

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10. J

    Jonathan

    Jacksonville

    6 reviews

    vip
    3.0

    6 reviews

    Dined on October 27, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    No había gran variedad de cortes esta vez, cuando pregunte por un corte mencionaron qué por el huracan en Florida no habían ciertos cortes.
    

    Fogo de Chao Brazilian Steakhouse - San JuanResponded on October 29, 2024

    Lamentamos que la variedad de cortes no fuera la esperada durante su visita. Comprendemos su decepción y nos gustaría abordar estas preocupaciones. Le pedimos que se comunique con nosotros a través del formulario de contacto en nuestro sitio web para poder mejorar su experiencia en el futuro. Gracias.
    

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