Fogo de Chao Brazilian Steakhouse - San Juan

Review summary

1. J

   Jenny Lee

   San Antonio

   5 reviews

   3.0

   5 reviews

   Dined on December 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We went for my daughter’s 16th birthday. I noted that in the reservation and we notified the waitstaff. It was not acknowledged during dinner. We also didn’t get the opportunity for at least 5 of the meats. The restaurant also had a very restroom-like smell. It was not our normal experience. We love the Houston location and this wasn’t like that.
   

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2. C

   C Airam

   Caribbean

   1 review

   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We’re visiting PR for my little brother’s birthday and I suggested Fogo de Chao for his birthday dinner cause I’ve been going to the one in Short Pump, Virginia since it opened. We walked in, place was busy so we prepared ourselves to wait a little longer that the usual dinner times. As soon as we got sat, server asked us for our drinks but we say just water since we had some cocktails and wine at the bar while waiting for a table. She seemed upset and made a rude face when my brother decided to keep looking at the menu instead of ordering right away. She came back few minutes later and i ordered the grilled salmon with asparagus. 20 min after we’re already eating from the market table without any water or our server to be found. Had to ask the HOST that happened to be walking by our table and he nicely brought us glasses of water. 40 min and I’m still waiting for the salmon wishing someone would tell me the status. At this point we felt totally ignored by our server… she was talking and taking care of the rest of the people around but us. We don’t know what happened cause suddenly we got another server asking us if we needed anything; I ask for the status of my salmon and she said it was on the way. But it wasn’t until another 15 min that i finally got it by someone who literally let the plate drop in front of me without any care or manners. But again we understood they were busy so nobody made a big deal out of it. At this time we were trying to get some water for the second time but again we felt like we were being ignored. So I asked to talk to the manager. Victor apologized for everything and promised my brother to take care of his drink and also a complementary dessert for his birthday. 20 min after we we’re still waiting for that drink and the dessert. At this point all we wanted was to leave so we ask for the bill. I was being charged twice for the salmon and the market table and a mineral water we didn’t order… I asked the server to call the manager Vi
   

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3. J

   JOSE

   VIP

   Dubai

   6 reviews

   4.0

   6 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Excellent food as usual, particularly the picanha. Service becomes really challenged once the restaurant is over 50% capacity. Juices and water took 15 minutes longer to arrive than the food. Is not something new and it seems surprising that they can’t deal with it
   

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4. A

   Angelique

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my daughter and I first experience at a Brazilian Restaurant and Christian made it a priority to make it memorable. He explained how the meats would be delivered, recommended a wine and checked on us to ensure our satisfaction. I would definitely recommend!
   

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5. S

   Stephanie

   Caribbean

   2 reviews

   5.0

   2 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had fun and had a great time! Thanks to Luis our server, for being super attentive
   

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6. M

   Maricarmen

   Caribbean

   2 reviews

   5.0

   2 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great servise and food very fresh an juicy recomended!
   

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7. Z

   Ziyao

   VIP

   New York City

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   A lot of the steaks were either too raw or over cooked, not even middle rare or burned outside. Also we waited 50 before we got our seat( made a reservation a week ago) you guys definitely over booked so please fix this issue.
   

   Fogo de Chao Brazilian Steakhouse - San JuanResponded on December 1, 2024

   We're sorry your experience didn't meet your expectations, Ziyao. Our team is committed to providing consistent quality and managing reservations effectively. Please reach out via our website contact form so we can address your concerns and work toward improving your next visit. Thank you.
   

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8. A

   Adam

   Raleigh

   5 reviews

   3.0

   5 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Thanksgiving dinner. They charged full price and didn’t have all of the items on their main menu. Was also chaotic with plates not available and servers not promptly bringing the meat to the tables. They did try - but not worth it. $59.50 for adults with no appetizers and no dessert.
   

   Fogo de Chao Brazilian Steakhouse - San JuanResponded on December 1, 2024

   We're sorry to hear that your Thanksgiving dinner with us didn't meet expectations. The feedback on menu availability and service timing is important, and we understand your disappointment. We'd like to learn more to address your concerns, so please contact us via our website. Thank you.
   

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9. K

   Katherine

   Caribbean

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best service so far from the 2 years we have been going to this restaurant!
   

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10. T

    Tuan

    Las Vegas

    1 review

    2.0

    1 review

    Dined on November 28, 2024

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 2

    Had to wait in line for awhile to get plates. Disappointing for high end Brazilian steakhouse.
    

    Fogo de Chao Brazilian Steakhouse - San JuanResponded on December 1, 2024

    We're sorry to hear about your wait for plates during your visit, Tuan. Efficient and seamless service is our aim, and it's concerning that this wasn't the case for you. Please reach out via our website contact form, so we can address your concerns and work toward providing the experience you deserve. Thank you.
    

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