Fogo de Chao - Scottsdale

Review summary

1. C

   Cierra

   Seattle

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   We waiting 45 minutes after our reservation to be seated. The amount of people in the restaurant was overwhelming. We were seated in the back so we weren’t offered meat very often which was disappointing. When I ordered dessert it took so long I opted to take it to go. Not worth it.
   

   Fogo de Chao - ScottsdaleResponded 1 day ago

   We're sorry to hear about the wait time and the overwhelming crowd during your recent visit. It's concerning that your seating location affected the availability of cuts and the timely arrival of dessert. We'd like the opportunity to address these concerns and work toward a better experience for you. Please reach out through the contact form on our website. Thank you.
   

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2. M

   Melvin

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Had to wait over an hr for my reservation that was booked days prior!
   

   Fogo de Chao - ScottsdaleResponded 1 day ago

   It's disappointing to hear about the delay you experienced, Melvin. We aim to honor all reservations promptly and apologize for missing the mark. Our team would like to address your concerns, so please reach out via our website contact form. Thank you.
   

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3. M

   Mary Kay

   VIP

   Cancun

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful. This is off our list. Way too crowded. So many tables no room to walk between. Huge line for the salad bar. Could not get any service. Not the wait staff fault but the restaurant as they had way too many customers. Getting out after dinner was a fire hazard there were at lease 50 people waiting for tables blocking the door. We had to ask for sides. It was a horrible experience for the 7 of us at over $800. We use to love this place. It’s been ruined. Don’t waste your money or time
   

   Fogo de Chao - ScottsdaleResponded 1 day ago

   We're truly sorry to hear about your recent experience, Mary. Your feedback about the crowded environment and service difficulties is important to us, and our team would like to address your concerns. Please reach out via our website contact form so we can work toward improving your next visit. Thank you.
   

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4. E

   Enrique

   El Paso

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great as always…. Having a reservation is the best si ce it gets very busy. Food is amazing and servers accommodate to you.
   

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5. T

   Taschia

   Phoenix

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We have been to this location on numerous occasions. This time, the service was subpar. Celebrating a birthday and it took 20 minutes to get a glass of wine. Food was great as always.
   

   Fogo de Chao - ScottsdaleResponded 6 days ago

   Taschia, thank you for your feedback and for being a loyal guest. We regret that the service did not meet expectations during your birthday celebration. Our team would like to address these concerns and improve your future experiences. Please reach out via our website contact form. Thank you.
   

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6. S

   Steven

   VIP

   New York City

   95 reviews

   5.0

   95 reviews

   Dined on January 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My Mom had a wonderful time on her birthday with family. Thanks Fogo!
   

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7. C

   Christin

   Phoenix

   1 review

   2.0

   1 review

   Dined on January 5, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Sadly, I was disappointed in this visit from start to finish. I had a 1 pm lunch reservation. I called 15 minutes prior to my reservation to let them know I was running late, the guy who answered the phone sounded confused about why I was calling. When I walked in and I wasn't greeted right away, I actually greeted the host, gave my name, and was told to step aside and wait. No biggie they seemed busy. I was seated at a side table tucked next to the wall and a server station. After our drink order was taken and the process explained, the poor service began. Our drinks came out but the waters took twice as long. The meat service was on point and consistent. Halfway through we realized the sides never came around. The next time our server came around we asked for the first time for sides and as I was ordering another round of drinks our server walked away in a rush. We had to ask 2 more times for sides. Our server was so scarce that we decided when he finally came back we were going to order 2 drinks to make up for lost time but he was so scarcely available that it wasn't worth the time and we ordered one more since we weren't going to be there much longer. even as tables started clearing out, the service never got better. our server went MIA and other servers and what looked like a manager helped us with our check. which was wrong and had more drinks than we ordered on it. in total, we were there for almost 2 hours. tables were turned at a faster rate than we were being served. sides were served after our meat, we only had 2 drinks each, one in the beginning, and the other an hour or so in. It just seemed like the servers were all in their first week and just getting by.
   

   Fogo de Chao - ScottsdaleResponded 5 days ago

   We're sorry to hear that your recent visit fell short of your expectations and that there were delays in service and communication, especially with your server and the drink orders. Our team aims to provide a seamless and attentive experience, and it's disappointing this wasn't the case. Please reach out through our website contact form so we can discuss this further and work towards improving your experience. Thank you.
   

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8. A

   Andy

   San Francisco

   1 review

   4.0

   1 review

   Dined on January 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The server disappeared shortly after ordering drinks. However, the young lady that was bringing our drinks stepped up and provided GREAT service.
   

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9. D

   Dani

   Phoenix

   1 review

   2.0

   1 review

   Dined on January 3, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   Server forgot bring tongs & drinks several times. We had to ask.
   

   Fogo de Chao - ScottsdaleResponded on January 6, 2025

   We're sorry we missed the mark for you during your visit. It's concerning to hear about the repeated waits for tongs and drinks. Our team aims to provide attentive service. Please reach out via the contact form on our website so we can address your concerns and work toward a better experience. Thank you.
   

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10. T

    Tammi

    Seattle

    8 reviews

    2.0

    8 reviews

    Dined on January 3, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 5

    Had to wait over 30 mins past reservation time. Excellent salad bar. Had to ask to be served rib eye and filet. Good experience but for the price - there are better quality steakhouses.
    

    Fogo de Chao - ScottsdaleResponded on January 6, 2025

    We appreciate your feedback, Tammi. While we're glad you enjoyed the Market Table, we're sorry for the delays and that the cuts service fell short. We aim to improve every guest's experience, so please reach out through the contact form on our website so we can address your concerns. Thank you.
    

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