Fogo de Chao - Bridgewater

Review summary

1. P

   PATRICK

   New York City

   1 review

   vip
   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a reservation for 5:30 on a Saturday night. We checked in around 5:20, but weren’t seated until 7. Many others had similar experiences. It certainly felt quite similar to how airlines overbook flights. Good management would apologize for the challenges, which do happen, and try to make it right. In this instance, hosts, servers and food were good, but management was nonexistent, often inappropriately deflecting to front office staff to bear the brunt of customers’ rightful frustration. While the restaurant was full, it won’t be that way for long if poor customer service continues, which is entirely a reflection of management. Bain Capital, who owns Fogo de Chao, is likely well aware of the eventual consequences of poor management, much like recent bankruptcies in the airline industry. We’re hopeful they evaluate the management in Bridgewater and make appropriate changes. For now, we do not plan to return to Fogo de Chao in Bridgewater. Thank you.
   

   Is this helpful?

   Report
2. V

   Víctor

   New York City

   25 reviews

   3.0

   25 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I reserved my table at 4:30 and I have to wait 1:20 to get it, all the time they said the next will be yours but nothing happened , looks like management must do something to fix this basic restaurant operations stuff.
   

   1 person found this helpful

   Report
3. B

   Bella

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent, atmosphere was good, service was attentive! Overall good experience
   

   Is this helpful?

   Report
4. F

   Filipe

   Philadelphia

   3 reviews

   vip
   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love Fogo de Chao experience - Bruno is the best to serve you a perfect cut of meat.
   

   Is this helpful?

   Report
5. L

   Lina

   New Jersey

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good food and service and very accommodating
   

   Is this helpful?

   Report
6. M

   Marvin

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We went on a Sunday night for dinner. Per the menu there are 16 different offerings . Our party menu only got offered 7 different cuts . Also , I don’t know if it was slow or busy in the back , but the wait times In between the Rodizio offerings were pretty long. It took quite a while between cuts. The main saving grace was our server Shawn? Sean ? But he was amazing! I feel like there should be more people coming around with the meats .
   

   Fogo de Chao - BridgewaterResponded 5 days ago

   We appreciate your feedback on your recent Sunday night visit, Marvin. It's concerning to hear that the variety and timing of our cuts didn't meet expectations. Shawn's outstanding service will be acknowledged. Please reach out through our website contact form so we can address your concerns and enhance your next visit. Thank you.
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Philadelphia

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Ambiance was great being that it is a newer location. It was very crowded on a Sunday night (could be because of current promotion, not sure how busy it usually gets). The food was great, but the service was terrible. I’m not one to complain, but I ordered an entree and my wife was done her meal well before it even arrived. Our waiter blamed it on “a large party”. I ordered coffee and he served me a freezing cold cup. When I told him, he heated up and returned my same cup of coffee and said “if it’s not hot enough more is being brewed now”. I was so disgusted I just wanted to get out of there.
   

   • 
   • 

   Is this helpful?

   Report
8. G

   Gladys

   New York City

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our servers were so polite and helpful! It was an amazing dinner and experience.
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Central Coast

   7 reviews

   1.0

   7 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Every time I visit this location the service is horrible considering you serve yourself the majority of the time. I ordered a meal for my child and it didn’t some out til 40 min later. Absolutely horrible. Additionally, the noise level was insane. There is no way you can hold any conversation.
   

   Fogo de Chao - BridgewaterResponded 4 days ago

   We aim to offer a pleasant experience, and it's concerning to learn that we missed the mark. We apologize for any inconvenience and would like to understand more about your visit. Please contact us through our website's contact form so we can address your concerns and improve your experience. Thank you.
   

   Is this helpful?

   Report
10. J

    Jeffrey

    New York City

    9 reviews

    5.0

    9 reviews

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Extra busy but having a reservation bypassed all the chaos. They weren’t accepting walkins. Great service and the food was great too. We are no stranger to Fogo!
    

    Is this helpful?

    Report