Fogo de Chao - El Segundo

Fogo de Chao - El Segundo reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Michelle VIP

   Orange County1 review

   2.0

   Dined on May 17, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was saddening. Incredibly slow, was not offered bread. Celebrated my husband’s graduation, and wish we had a better experience.
   

   Fogo de Chao - El SegundoResponded on May 19, 2025

   Michelle, we regret to hear about your experience during such a special occasion. Our goal is to offer swift and attentive service, and it's disheartening to know we fell short. Our team would like to understand more and make it right, so please contact us through the form on our website. Thank you.
   

   Is this helpful?

2. T

   Tracey

   Los Angeles8 reviews

   2.0

   Dined on May 12, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   We had reservations but still waited 45 mins before being seated. It was Mother’s Day and very crowded but it was clear that the staff was not adequately prepared for the crowd. Many guests were frustrated. So far as the food, the various meats were not seasoned well at all. Disappointed with this experience.
   

   Is this helpful?

3. E

   Ellen

   Los Angeles3 reviews

   1.0

   Dined on May 12, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was one of the worst dining experiences I have had in ny life. This was not my first time at a Fogo de Chao, but first time at this El Segundo location. Meat didn’t come around for 20 minutes. Salad bar was chaotic with many bowls empty. Never saw the rice and beans because they stayed empty and never got filled. What a waste of money and time. Oh, and even with a reservation, my party was made to wait 40 minutes. I went and checked with the host in the front 3 times and every time, they said that I am not the only one with a reservation and told me to go sit back down. We were about to leave and someone that looked like the manager came out and asked how long we waited. When I told her that we waited 40ish minutes even with a reservation, and all other people who were waiting with us were already seated, (reservation at 6:10, got there at 6, this manager came out at 6:45), she went inside and checked with the front. She then came out and said that my name is not on the list. I showed her my reservation and told her that I checked in with the host 3 times already. She apologized and seated us at a table that was available right away and told us that she will do something for our party to compensate. Well, nothing was done. Not that I really expected anything because by the time we were done (meat wasn’t coming around so we just decided to leave), we were just so frustrated and fed up with the place. No complimentary anything. We didnt bother looking foe the manager or anybody to complain to because we were just so fed up and wanted to leave. Again, this was by far one of the worst dining experiences in my life and everyone in our party. Will NEVER return. Not sure if this review will get anywhere but just writing this to vent - I am not a person that normally writes reviews. Yes, it was that bad. Worst restaurant experience ever.
   

   Fogo de Chao - El SegundoResponded 2 days ago

   Ellen, we're genuinely sorry to hear about your disappointing experience at our El Segundo location. We strive to deliver exceptional service, and it's concerning to learn this was not your experience. Our team would like to address your concerns and work toward a better visit in the future. Please reach out via our website contact form so we can discuss further. Thank you.
   

   1 person found this helpful

4. s

   shaneidra VIP

   Los Angeles10 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrating my nephew’s 21st birthday at Fogo de Chão El Segundo was an unforgettable experience, and I truly can’t thank the staff enough. We had a large party—over 35 guests—and yet Maryann and Albert treated each and every one of us with such kindness, care, and attention. They worked together flawlessly, making sure no one felt overlooked and that we were all enjoying ourselves. What touched me the most was how genuine their service felt. They weren’t just doing a job—they were part of our celebration. The manager went above and beyond, checking in personally to make sure everything was perfect. That kind of service is rare, and it meant the world to us on such a special day. And let me just say—the food and drinks were absolutely amazing! From the perfectly seasoned meats to the fresh, flavorful sides and delicious cocktails, every bite and sip was a treat. Fogo de Chão truly delivered a feast that matched the joy of the occasion. Thanks to the incredible team at Fogo de Chão, my nephew’s birthday was a beautiful success, full of love, laughter, and great memories. We’ll never forget it
   

   Fogo de Chao - El SegundoResponded 3 days ago

   We're thrilled to have been part of your nephew's 21st birthday celebration, Shaneidra. Our team, including Maryann and Albert, appreciates your kind words. It's heartwarming to know you felt the genuine care and attention that made your event special. We look forward to creating more unforgettable moments with you.
   

   Is this helpful?

5. M

   Marva

   Orange County3 reviews

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   It was Mother's Day Sunday, so the crowds was to be expected. However the long line for the side dishes, the meat servers passing up your table for larger tables and the kids running around or crying, I will never go to Fogo De Chao on holidays again.
   

   Fogo de Chao - El SegundoResponded on May 16, 2025

   Thank you for sharing your thoughts, Marva. We understand how special holidays are, and we're sorry your visit didn’t meet our usual standards. Our team is keen to discuss your experience further. Please contact us through our website's contact form so we can ensure your next visit is more enjoyable. Thank you.
   

   Is this helpful?

6. G

   Giovany VIP

   Los Angeles3 reviews

   5.0

   Dined on May 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place, managers & the workers are top notch. Come here so often they greet me each time, 5/5 every time.
   

   Fogo de Chao - El SegundoResponded on May 19, 2025

   Giovany, it's fantastic to hear how much you enjoy your visits! We're thrilled to welcome you back each time and be part of your dining experience. Joining our Fogo Rewards program can enhance your visits even more, offering exclusive benefits. Thank you for your kind words!
   

   Is this helpful?

7. S

   Sharelle

   Los Angeles2 reviews

   4.0

   Dined on April 26, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   I’ve dined in 3 times since February but this time the quality of the rib eye was not good. Even though it was cooked medium/ medium rare it was very tough, not edible. Other than that everything was great.
   

   Fogo de Chao - El SegundoResponded on May 6, 2025

   Sharelle, thank you for sharing your experience with us. We're disappointed to learn about your recent rib eye experience. It's important to us that every visit matches your expectations. We encourage you to reach out through our website contact form to discuss this further. We look forward to the opportunity to address your concerns and improve your next experience. Thank you.
   

   Is this helpful?

8. J

   Jesus VIP

   Los Angeles2 reviews

   5.0

   Dined on April 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The VIK 100-Point Vintage Wine Dinner was a smooth and enjoyable experience from start to finish. The courses were well-paced and paired with excellent wines. A special mention goes to the manager Margarita, who gave insightful and helpful background on each wine throughout the night. She also shared a great tip that the caramelized bananas served during the second course were a perfect palate cleanser—a small detail that made a big impact. Servers Maria and Marily were kind, attentive, and made sure everything ran smoothly. Their professionalism and warmth added to the welcoming atmosphere. Overall, it was a well-organized evening with great food, standout wines, and a fantastic team behind it all.
   

   Is this helpful?

9. D

   Diana

   Los Angeles3 reviews

   3.0

   Dined on April 21, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Unfortunately the main steak never made it to my table
   

   Fogo de Chao - El SegundoResponded on April 24, 2025

   We're sorry to hear that the main steak didn't reach your table, Diana. We aim to ensure every guest enjoys a complete dining experience, and it's concerning to know this was not the case. Please connect with us through our website contact form so we can address your concerns and work toward a more satisfying visit. Thank you.
   

   Is this helpful?

10. B

    Brenda VIP

    Los Angeles12 reviews

    2.0

    Dined on April 20, 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    I have been to this location many times and had great experiences. However, my Easter Sunday visit was the worst experience to date. It was fairly busy but not over whelming. It was full price menu and service was good, as it is consistently. However, they kept pushing non meat items and the same low cost meats constantly. It's the first time where the chicken items had more flavor than the over cooked chewy meats. I was able to receive (after many request) one cut of rib eye, one cut of filet mignon and two cuts of picanha sirloin, all lacked essential flavor. All meats came medium, even when you requested medium rare or rare. My biggest complaint was I waited over 30 minutes before I was seated for my 11am reservation, while over a dozen larger parties were seated before me, many who had arrive after me and one whose full party wasn't there and the hostess waited for the missing party and I still wasn't seated. I did receive the booth I requested. To be fair, Easter Sunday may have been an "off" day for the restaurant, but for me the experience left me wanting. I won't be returning to this location.
    

    Fogo de Chao - El SegundoResponded on April 24, 2025

    Brenda, thank you for sharing your thoughts with us. It's concerning to hear that your visit did not meet the standard we strive for, especially after having good experiences in the past. Our team would like to address your concerns, so please reach out to us through the contact form on our website. We hope to make it right. Thank you.
    

    Is this helpful?