Fogo de Chão - Reston

Review summary

1. C

   Claudia

   Richmond

   10 reviews

   2.0

   10 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   We went to celebrate my birthday. At no time it was even acknowledged (Info was added to reservation). The food was okay, my husband had to request wine every time. Never offered. It was our first time and we were kind of lost. In the past we celebrated at DC Prime and it made us feel special.
   

   Fogo de Chão - RestonResponded 2 days ago

   We appreciate you choosing us for your birthday celebration. We’re sorry to hear we missed some opportunities to enhance your experience, especially on such a special occasion. We would like to ensure future visits meet your expectations. Please contact us through our website so we can address your concerns. Thank you.
   

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2. M

   Michelle

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb selection from the bar and the meats were cooked to perfection. We love coming back every Christmas Day.
   

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3. s

   stacey

   Washington DC

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Absolutely terrible experience on Christmas Day. At the start, the server, Robinson, never inquired about cocktails, kept pushing for us to order. I had to tell him to take our drink order and circle back on food selections. I inquired about the sea bass. He swore up and down how freaking fabulous it was. I ordered it. It was awful. I told him. It fell on deaf ears. Another person in my party couldn’t stomach her salmon. We had to get up, find an employee, and ask for the gauchos to stop by for our party members who were eating meat. I started wondering if Robinson was clueless or his English was so poor he did not grasp what we were telling him- that we were not enjoying our food. We left 3/4 of the food behind. Salad bar ingredients were empty at times. Had to keep checking back. Robinson never asked if we wanted dessert. I had to pose the question as to what is on the dessert menu. Then, at the end of this horrible meal, we were presented with ONE check when we were three separate parties. We shared that piece of information at the start of our meal… again, is the server clueless or struggles with English? They initially refused to separate the checks. I asked to speak with a manager. Nobody ever came to speak with us. The server just showed up with 7 checks when it should have been three. What in the world is going on with this place?! Never once did anyone, not a manager, not a single server or our server, ever stop by to check on us during our meal. We had to even track down somebody to get us cocktail refills. HOT MESS! Absolutely terrible experience!!! Waste of $$! Won’t be going back!
   

   Fogo de Chão - RestonResponded 2 days ago

   We're truly sorry we missed the mark during your visit with us on Christmas Day. It's concerning to hear about your experience with our service and food, and we sincerely appreciate your detailed feedback. Our team aims to provide exceptional dining experiences, and we regret that this was not reflected in your visit. We want to address your concerns and improve for the future. Please reach out through the contact form on our website, and we'll work toward making this right. Thank you.
   

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4. D

   Dawn

   VIP

   Washington DC

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Service was fantastic. Food was good. It was hard to hear the wait staff as it was very noisy within the restaurant
   

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5. K

   Kathleen

   Washington DC

   16 reviews

   5.0

   16 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was outstanding! And the service was perfect!
   

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6. M

   Mellisa

   VIP

   Houston

   8 reviews

   4.0

   8 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Some of the meat was supposed to be med rare, it was rare to just seared, under cooked for sure
   

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7. OT

   OpenTable Diner

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined on December 18, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Food was very scarce sadly - and we rarely got any meat the first hour
   

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8. V

   Viswanath

   Washington DC

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   The restaurant did not handle dinner rush very well. People with reservations ended up waiting 50 minutes to be seated. The quality control on the meats seemed to be lacking as well as a result where meats would be over seasoned and under seasoned. Would recommend avoiding any busy dates and times.
   

   Fogo de Chão - RestonResponded on December 17, 2024

   We're sorry to hear about the delays and inconsistencies you experienced during your visit. Our goal is to provide a smooth and flavorful dining experience, and it's concerning that we missed the mark for you. Please reach out through our website contact form so we can address your concerns and work toward improving your next visit. Thank you.
   

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9. J

   Joanne

   Richmond

   2 reviews

   2.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   It's too many people but not enough servers to server in the weekend. We had to wait for a long time for water refills and the food. The food also a bit salty as well.
   

   Fogo de Chão - RestonResponded on December 16, 2024

   Thank you for your feedback. We understand your concerns about the wait times and would like to ensure better service on future visits. Our team is committed to addressing these issues and providing a more balanced dining experience. Please contact us through our website so we can further discuss your concerns. Thank you.
   

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10. A

    April

    VIP

    Washington DC

    13 reviews

    5.0

    13 reviews

    Dined on December 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was great and service superior!!!!!!!!!!!!!!!
    

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