Fogo de Chão - Woodland Hills

Review summary

1. A

   Atoosa

   VIP

   Los Angeles

   23 reviews

   4.0

   23 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   The best part of the experience was when the manager Steven took over our service! He was professional and very courteous. Our server was a young gentleman who obviously didn’t have experience! I have been to Beverly Hills location a few times and they would bring the food until you reject the food. We only got one round and we kept waiting and waiting for the servers to bring more food we requested many times and they were serving other tables after a few serving. He right away came to get our dessert order which we told him that we are not ready for dessert yet he was very insisting to get the dessert order.  overall it was not the same experience that in his location, I’m for sure not going back to the Woodland Hills location!
   

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2. A

   Arturo

   VIP

   Los Angeles

   28 reviews

   4.0

   28 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent service and the food was superb. We will be back.
   

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3. D

   Debra

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Went for my birthday dinner with my family. We were greeted pleasantly at the door with our reservation and seated and multiple servers introduced themselves and helped us. We ordered several appetizers. And some entrees. Food was good. Nothing out of this world but it was a nice dinner outing. Service was good. There was always someone alarming how we were doing and if we needed anything. Nice treat.
   

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4. G

   Genesis

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   This is my favorite dinner spot so I came to celebrate my birthday with a couple people f friends. We had a reservation for 7:15 and we weren’t seated until 7:40. Our waiter only took drink order and he never came back to check on us to see if we wanted more drinks, which we did, we had to ask another waiter for water. The market table was empty and k had to wait 10 minutes for it to be filled again. It took another 15 minutes to get meat to our table and we didn’t get all the meats we wanted to try. To top it all off the table next to us had children running around the whole time and were being very loud. It felt like as if we got sat down as the kids play place at a McDonald’s. Kids kept bumping in to my chair and dropping our coats because of the running around. We had a very nice manager towards the end of our meal to offer us dessert on the house but overall it was not a great experience.
   

   Fogo de Chão - Woodland HillsResponded 3 days ago

   Genesis, thank you for choosing our restaurant to celebrate your birthday. We're sorry we missed the mark during your visit and understand the concerns you raised, including service, wait times, and the atmosphere. Our team would like to work toward providing you with a better experience in the future. Please reach out via our website contact form to discuss further. Thank you.
   

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5. A

   Aleks

   Los Angeles

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything is almost perfect at this place, just make sure you check your bill :)
   

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6. F

   Fern

   VIP

   Los Angeles

   499 reviews

   4.0

   499 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Beautiful restaurant. Great happy hour with delicious lamb chops and spinach dip. Service a little scattered.
   

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7. B

   Bianca

   Los Angeles

   1 review

   3.0

   1 review

   Dined on December 9, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Bad service, they made us wait for a long time before they start serving the meats.
   

   Fogo de Chão - Woodland HillsResponded on December 10, 2024

   We're sorry to hear about your wait time during your recent visit, Bianca. We aim to provide timely service, and it's concerning that this wasn't met. Our team would like to address your concerns and discuss how we can improve your experience. Please reach out to us through the contact form on our website. Thank you.
   

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8. T

   Tina

   Los Angeles

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   This was such a disappointing experience. Our server was not the most attentive. Anytime we would request something (i.e. cheese bread, drinks, a birthday dessert) the request would be easily forgotten and we were so obviously being avoided. The new batch of lemonade that was being “made” never made it to us. Im assuming they were also making a fresh batch of soda as well because that never came either after multiple follow-ups. Requested cheese bread…followed up…server avoided table…followed up….end of meal…followed up…and cheese bread finally remembered. We came to celebrate my dad and son’s birthday. Ordered the chocolate molten cake and a scoop of ice cream for my son. 30min later a very rude server by the name of Special came with the worst attitude and our dessert. I asked for a candle for the ice cream so my son could blow out a candle and she laughed and gave the response, “ma’am the candle is on the cake! We can’t put a candle on ice cream (laughing) that’s not allowed and would just melt”. And yes, the server was told that we were celebrating them both when we ordered the dessert. I asked for the check and the drinks to be omitted from the bill since we never got them. And of course, no bill after another 30min. We probably would have never even gotten the check if I did not walk over to the bar and request the bill again from the manager Logan. The bill needed to be edited because of course, my request for the items not received were still on the bill. The only positive of the whole experience was the staff that came with the meats. They had wonderful customer service. If Logan had not come over to acknowledge the horrible experience we had, the great service of the staff serving the meats would have been completely forgotten.
   

   Fogo de Chão - Woodland HillsResponded on December 10, 2024

   It's disheartening to learn about your recent visit, Tina. We're sorry we missed the mark for you, as attentive service and smooth celebrations are our goals. We encourage you to reach out through our website contact form so we can address your concerns in more detail. Thank you for bringing this to our attention.
   

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9. R

   Raymond

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was amazing and friendly! Thank you for making it a great experience.
   

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10. J

    Josue

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I loved it. My family and I first time. It’s pricey but worth it.
    

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