Frankie's The Steakhouse

Review summary

1. S

   Stan

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Fantastic Food, we go for special occasions, like birthday and anniversaries. Food was great like always, if you got steak or fish. Sides are excellent, we love the onion rings. The only reason that I did not give 5 stars was the service. We always had had great servers, but Maceo did not seem to care. Two wrong sides came, and he seem he took them back without even an apology, but the final straw was at the end he came around and just dropped muffins in front of each person. No words or anything. This would not keep us away, but out of the many times, this was not the best of them.
   

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2. D

   Dennis

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an outstanding experience. We were celebrating our anniversary! Upon arrival they had us at a corner table, Happy Anniversary Card on the table with sparkles. Our waiter explained the menu and specials. Off to the races...wine (chosen by our waiter was excellent), crab cake, steak and sea bass with sides. Wow, amazing food, amazing service, a real experience in hospitality and a great way to celebrate with my wife. Thank you for treating us so well. Dennis
   

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3. C

   Carla

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 5

   I’m writing this with a heavy heart as this could’ve been avoided with clear communication and a little bit of empathy. I celebrated my birthday here in September and had the most pleasant experience and decided I wanted to celebrate my daughter’s 30th birthday here as well. We started out with only 8 guests and as we got closer to her birthday more family members confirmed so I submitted a second reservation. I called to ensure we could be near one another and was told yes. This was the first failure in communication because turns out the answer should’ve been, we will try to accommodate you however we can’t guarantee it. This would’ve allowed me to make a decision to find another place to celebrate this milestone. When we arrived I was told, “sorry we were not able to put the tables near one another, is that ok?” Of course it was not ok but having 16 family members standing there ready for a late dinner there was not an option for anything else. The second communication gap was not being able to bring celebratory balloons. Not a huge deal but again I would liked to have known that in advance so I could’ve made a decision on whether to make that purchase or not. Now I want to address the lack of empathy because our tables were so far apart it doesn’t feel as if there was even an attempt to accommodate my request. There were empty tables which I’m sure were reserved however there was no attempt to explain why things couldn’t be moved around. My daughter recently retired from the military and this was her first big celebration where she was going to be together with her family and she was so disappointed to have to walk back and forth across the restaurant to spend time with both tables. All in all we made the best out of the situation I just want everyone to understand what to expect if you’re ever in this situation. It was completely avoidable with clear communication and them providing alternative solutions if my request couldn’t be accommodated.
   

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4. B

   Belmin

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was incredible, our server was exceptional, will be back again!
   

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5. J

   Joseph

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The only word to describe our experience at Frankie's would be, Phenomenal! Nothing disappointed and we will definitely be back soon!
   

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6. C

   Chris

   Atlanta Metro

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. Excellent service. We always go here when it's a special occasion and need to know that the evening is going to be a winner.
   

   Frankie's The SteakhouseResponded 1 day ago

   Thank you, Chris! We're glad you enjoyed your experience and that we’re your go-to spot for special occasions. Your support means the world to us, and we look forward to making your next visit just as memorable! Happy holidays!
   

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7. C

   Caroline

   Atlanta Metro

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it here so much! Always our favorite special date night!
   

   Frankie's The SteakhouseResponded 4 days ago

   Caroline, we're glad that you had a great time with us! It’s wonderful to be part of your special date nights. We can’t wait to welcome you back for more memorable moments! Thank you for choosing Frankie's!
   

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8. K

   Karen

   VIP

   Atlanta Metro

   81 reviews

   5.0

   81 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, it was a great evening and fantastic food. The sea bass was done to perfection! And let’s not forget the rolls in the hot skillet!!!!
   

   Frankie's The SteakhouseResponded 6 days ago

   Karen, we’re glad you had a fantastic evening! It’s great to hear that the sea bass and hot skillet rolls were a hit. Thank you for your excellent feedback! Your support means everything to us! We are looking forward to welcoming you back soon!
   

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9. T

   Tim

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been to Frankie's multiple times and each time it has been very good.
   

   Frankie's The SteakhouseResponded 7 days ago

   Thanks for the excellent review, Tim! We’re glad you’ve enjoyed your visits to Frankie's. Your continued support means a lot to us, and we can’t wait to welcome you back for more great dining experiences! Happy holidays!
   

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10. D

    Doug

    VIP

    Austin

    15 reviews

    5.0

    15 reviews

    Dined on December 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Frankie's is 10 stars. The food, waitstaff, ambience, everything was wonderful.
    

    Frankie's The SteakhouseResponded on December 16, 2024

    Doug, we’re glad you had a fantastic experience at Frankie's! Your kind words about our food, staff, and ambiance motivate us. We can’t wait to welcome you back for another fantastic visit! Happy holidays! 🎄
    

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