Frenzy's - Southport Sharks

Review summary

1. K

   Kellie

   Gold Coast

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   We ordered the chicken satay sticks which were tiny, cold and over cooked. Our table’s meals all came out separately where we waited a significant amount of time before we all received our meals. We received our pizza which was cold. The base was extremely soggy from sitting in its own juices. The table service was also unfortunately subpar. Beverages- my partner and I ordered the same drinks all night and the price varied every round from between $15 and $21.80. As we paid for the last round at $21.80, my partner queried the 4th different price for the night, and the bar employee reacted unprofessionally and snapped at my partner. Not acceptable. Entertainment-The band was great except the volume was quite low, even well after dinner service had finished-which we were told was the establishment’s sound restriction. This impacted the overall sound quality and atmosphere of the gig.
   

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2. A

   Anthea

   Gold Coast

   9 reviews

   4.0

   9 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Buffet is good, and al la carte menu. If you’re a member obviously food and drinks are cheaper. Good atmosphere, great place to take the family
   

   Frenzy's - Southport SharksResponded 1 day ago

   Thank you for your amazing review, Anthea. We're thrilled to hear that you enjoyed both our buffet and à la carte menu. It's great to know that our offerings are well-received, especially by families looking for a pleasant dining experience. Creating a welcoming atmosphere for families is one of our top priorities, and we're delighted that you found it to be a great place for your loved ones. We look forward to welcoming you back soon for another enjoyable meal! Merry Christmas, from the Team at Sharks.
   

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3. J

   Jane

   Gold Coast

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Your breakfast buffet was disgusting.. not fresh .. waffles where hard like rocks.. eggs where overcooked .. no pancakes 😕.. Staff was rude .. no service .. for 3 of us $100 what a joke ... never come back ... plus the fruit was not fresh
   

   Frenzy's - Southport SharksResponded 1 day ago

   We sincerely apologise for the disappointing experience you had at our breakfast buffet. We're deeply concerned about the issues you've described, as they fall far short of our usual standards. We've been trying to reach out to you through our other review platform and social media messages, as we'd greatly appreciate the opportunity to discuss your experience in more detail. Your feedback is invaluable to us, and we're always looking for ways to improve our service and offerings. If you're willing, please contact us directly so we can gather more information about your visit. This will help us address these issues promptly and prevent them from happening again. Merry Christmas, from the team at Southport Sharks.
   

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4. A

   Aimee-Leigh

   Gold Coast

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best value breakfast buffet on the GC. Nothing was missing from a breakfast selection. Hot & fresh. Exceeded expectations. We will be back
   

   Frenzy's - Southport SharksResponded 6 days ago

   Thank you for the awesome review, Aimee-Leigh. We're thrilled to hear that you found our breakfast buffet to be the best value on the Gold Coast and that it exceeded your expectations. It’s fantastic to know that our selection had everything you were looking for, served hot and fresh. We can't wait to welcome you back for another delicious breakfast soon!
   

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5. N

   Natalie

   New Zealand

   1 review

   4.0

   1 review

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food did not disappoint. Value for money. Seafood was great. Choc mousse for dessert topped it right off. Excellent range of options for children at the buffet also. Will definitely book here again.
   

   Frenzy's - Southport SharksResponded 6 days ago

   Hi Natalie! We’re so glad to hear you loved our seafood and that the chocolate mousse was a hit! It’s awesome to know our buffet has something for every age, and we really appreciate your kind words. We can’t wait to have you back for another great meal soon! Thanks for sharing your experience!
   

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6. A

   Annette

   Gold Coast

   4 reviews

   4.0

   4 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   While the place is lovely and most of the food was lovely unfortunately the prawns were not- they were tasteless which was very disappointing.
   

   Frenzy's - Southport SharksResponded 6 days ago

   Thank you for taking the time to share your feedback, Annette. We're so glad to hear that you enjoyed the atmosphere and most of the food! However, we’re truly sorry to learn that the prawns didn’t meet your expectations. Your comments are important to us, and we’ll be sure to address this with our kitchen team to ensure we’re delivering the best possible experience. We appreciate your input and hope you’ll give us another chance to impress you on your next visit!
   

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7. M

   Mandy

   Gold Coast

   1 review

   3.0

   1 review

   Dined on December 6, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We had reserved a table for two & had been placed on a table for twelve ,I also have a disability & use a walker. One of your front of house staff Emiko was wonderful I can not praise her enough. She found out that a party of ten would be coming to the same table and organised for us to sit at a table for two. This made our evening much enjoyable .The food was very good.Better then expected . The noise was deafening but that is to be expected in such a large area. But very hard to chat. Considering it was a first for me to go to dinner I had a great time.
   

   Frenzy's - Southport SharksResponded on December 13, 2024

   Hi Mandy! Thank you for sharing your experience with us. We're so glad to hear that Emiko was able to assist you and make your evening more enjoyable. It's wonderful to know that you found the food better than expected. We're thrilled that, despite the challenges, you had a great time on your first dinner outing! We look forward to welcoming you back soon!
   

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8. B

   Betina

   Gold Coast

   3 reviews

   1.0

   3 reviews

   Dined on December 5, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The staff at this restaurant were polite and genuinely tried their best, which I appreciated. However, the overall experience was disappointing due to a series of issues. First, the QR code on the table was misleading—it only displayed the menu and didn’t allow us to place orders, causing confusion. On top of that, our food orders were lost, leading to significant delays in service. It felt like the entire system was disorganized, which detracted from what could have been an enjoyable meal. While I commend the staff for their efforts and courtesy, the management needs to address these operational issues to improve the dining experience.
   

   Frenzy's - Southport SharksResponded on December 8, 2024

   Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff—they work hard to provide excellent service, and it’s great to hear that their efforts stood out to you. However, I’m sorry to hear about the issues you experienced during your visit. The confusion with the QR code and the lost food orders are certainly not the standards we aim for, and I understand how frustrating that must have been. Your insights are invaluable, and we will definitely address these operational challenges with our management team to ensure a smoother experience for our guests in the future. We hope you'll consider giving us another chance to provide you with the enjoyable meal you deserve. Thank you again for your feedback, and we hope to see you back soon!
   

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9. J

   Joanne

   Gold Coast

   1 review

   5.0

   1 review

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Table service meal was delivered in great time. We had no longer finished our entre when shortly after our mains arrived, better than having mains delivered early which would go cold while finishing entre. Wait staff were friendly & helpful without being intrusive. Meal was beautifully presented & exceeded taste expectations - yum.
   

   Frenzy's - Southport SharksResponded on December 8, 2024

   Hi Joanne, thank you for your kind words. Nothing makes us happier than to hear that our staff have been outstanding. We are thrilled that the presentation, taste and timing of your food exceeded your expectations. We hope to have you dining with us again soon!
   

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10. N

    Naomi

    Sydney

    1 review

    5.0

    1 review

    Dined on November 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A very busy Saturday night and we are happy with the food. But the table was near a pathway and so we had to sit very close to each other. Overall it was a great dinner experience.
    

    Frenzy's - Southport SharksResponded on December 2, 2024

    Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed the food, even on a busy Saturday night. We apologise for the inconvenience of your table location and appreciate your understanding. Your feedback is invaluable as we strive to enhance our guests' dining experiences. We're glad to know that, overall, you had a great dinner experience, and we look forward to welcoming you back for another enjoyable evening soon!
    

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