Frenzy's - Southport Sharks

Review summary

1. M

   Mandy

   Gold Coast

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   We had reserved a table for two & had been placed on a table for twelve ,I also have a disability & use a walker. One of your front of house staff Emiko was wonderful I can not praise her enough. She found out that a party of ten would be coming to the same table and organised for us to sit at a table for two. This made our evening much enjoyable .The food was very good.Better then expected . The noise was deafening but that is to be expected in such a large area. But very hard to chat. Considering it was a first for me to go to dinner I had a great time.
   

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2. B

   Betina

   Gold Coast

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The staff at this restaurant were polite and genuinely tried their best, which I appreciated. However, the overall experience was disappointing due to a series of issues. First, the QR code on the table was misleading—it only displayed the menu and didn’t allow us to place orders, causing confusion. On top of that, our food orders were lost, leading to significant delays in service. It felt like the entire system was disorganized, which detracted from what could have been an enjoyable meal. While I commend the staff for their efforts and courtesy, the management needs to address these operational issues to improve the dining experience.
   

   Frenzy's - Southport SharksResponded 3 days ago

   Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff—they work hard to provide excellent service, and it’s great to hear that their efforts stood out to you. However, I’m sorry to hear about the issues you experienced during your visit. The confusion with the QR code and the lost food orders are certainly not the standards we aim for, and I understand how frustrating that must have been. Your insights are invaluable, and we will definitely address these operational challenges with our management team to ensure a smoother experience for our guests in the future. We hope you'll consider giving us another chance to provide you with the enjoyable meal you deserve. Thank you again for your feedback, and we hope to see you back soon!
   

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3. J

   Joanne

   Gold Coast

   1 review

   5.0

   1 review

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Table service meal was delivered in great time. We had no longer finished our entre when shortly after our mains arrived, better than having mains delivered early which would go cold while finishing entre. Wait staff were friendly & helpful without being intrusive. Meal was beautifully presented & exceeded taste expectations - yum.
   

   Frenzy's - Southport SharksResponded 3 days ago

   Hi Joanne, thank you for your kind words. Nothing makes us happier than to hear that our staff have been outstanding. We are thrilled that the presentation, taste and timing of your food exceeded your expectations. We hope to have you dining with us again soon!
   

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4. N

   Naomi

   Sydney

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very busy Saturday night and we are happy with the food. But the table was near a pathway and so we had to sit very close to each other. Overall it was a great dinner experience.
   

   Frenzy's - Southport SharksResponded on December 2, 2024

   Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed the food, even on a busy Saturday night. We apologise for the inconvenience of your table location and appreciate your understanding. Your feedback is invaluable as we strive to enhance our guests' dining experiences. We're glad to know that, overall, you had a great dinner experience, and we look forward to welcoming you back for another enjoyable evening soon!
   

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5. J

   Jane

   Gold Coast

   1 review

   4.0

   1 review

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great range of food. Need dairy free labelling. GF labels excellent. Great value, even better if you join as a member. Lovely helpful staff. Disabled access. Enjoyed our family night.
   

   Frenzy's - Southport SharksResponded on November 24, 2024

   Hi Jane, thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoyed our diverse range of food and that our staff made a good impression. It's great to know that you see value in our membership program, as we strive to provide our members with the best possible experience and benefits. We look forward to welcoming you and your family back for another delicious meal soon. SS.
   

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6. L

   Leslie

   Gold Coast

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was never-ending and was great. “Top notch” the service was very attentive and the family friendly atmosphere was outstanding. We will definitely be dining here again.
   

   Frenzy's - Southport SharksResponded on November 18, 2024

   Hi Leslie! We’re so thrilled to hear that you enjoyed our attentive service and family-friendly atmosphere! Thank you for the wonderful review—it truly means a lot to us. We can’t wait to welcome you back for another yummy dining experience soon! Cheers, SS
   

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7. J

   Jenny

   Gold Coast

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a good time. food was amazing, Will go next time!
   

   Frenzy's - Southport SharksResponded on November 24, 2024

   Hi Jenny, we are so happy to hear you enjoyed your time and meal with us. Can't wait to have you dining with us again soon!
   

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8. A

   Athena

   Gold Coast

   1 review

   4.0

   1 review

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 1

   A great selection of food to choose from. Easy to navigate around the food options. Value for money. The clean up staff were great and friendly. I was not however expecting such noise from children which spoilt our dining experience.
   

   Frenzy's - Southport SharksResponded on November 17, 2024

   Hi Athena, We’re so glad to hear that you enjoy our wide selection of food options! Thank you for your thoughtful review and feedback—we’ll definitely pass along your kind words to our cleanup staff. We understand that our Sunday evenings can get a bit lively due to the children's show, but we hope you'll join us on another night in the future for an even better experience. We look forward to welcoming you back! Best, Southport Sharks
   

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9. C

   Caitlyn

   Gold Coast

   1 review

   2.0

   1 review

   Dined on November 6, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 1

   Our sons choice out of anywhere on the coast after being awarded school captain. It’s his favourite place to eat as a treat. To say he left disappointed and wished he chose somewhere different for his special occasion dinner. 2 adults and 4 kids at members price $180 is not a cheap dinner excluding drinks for adults when you are provided with minimal food available. The best thing I could say is that the table service staff were reliable and efficient and friendly
   

   Frenzy's - Southport SharksResponded on November 11, 2024

   Thank you for your feedback, Caitlyn. We’re sorry to hear that your recent visit didn’t meet your expectations, especially for such a special occasion. We appreciate your kind words about our staff and would love to learn more about your experience so we can improve our offerings. If you have the time we would appreciate it if you could reach out to us directly at the club so that we can better understand where we fell short. We hope to welcome you back soon for a much better experience!
   

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10. R

    Riley

    Gold Coast

    1 review

    3.0

    1 review

    Dined on November 3, 2024

    1. Overall 3
    2. Food 1
    3. Service 2
    4. Ambience 3

    Only giving 3 stars overall because of the kids show that my daughter loved! Otherwise extremely average overpriced food!
    

    Frenzy's - Southport SharksResponded on November 4, 2024

    Hi Riley, Thank you for your feedback! We're delighted to hear that your daughter enjoyed the kids' show. However, we apologise that the food did not meet your expectations. We take these reviews very seriously and would love to learn more about your experience. If you have time we would appreciate it if you could reach out to us directly at the club so we can work on improving for your next visit. We hope to welcome you both back soon! Best regards, The Southport Sharks Team
    

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