Frosty's Christmas Bar - Chicago

Frosty's Christmas Bar - Chicago reviews from people who’ve dined at this restaurant. Based on recent rating.

1. OT

   OpenTable Diner VIP

   Chicago2 reviews

   1.0

   Dined on December 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a last minute family emergency and I couldn’t cancel or reschedule my reservations. Unprofessional you never talks to anyone just emails and that’s not professional I don’t recommend going here
   

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2. S

   Sydney

   Minneapolis1 review

   1.0

   Dined on November 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible Experience - Avoid at All Costs If I could give Frosty’s Christmas Bar zero stars, I would. I made a reservation TWO WEEKS in advance through OpenTable, planning a festive night out with family visiting from out of town. We even Ubered to the bar, excited for the evening. Upon arrival, we were met with a baffling and infuriating response: “You don’t have tickets, so you have to leave.” Excuse me? A reservation is a reservation. When I calmly explained that we had booked in advance and showed proof of our reservation, the staff were dismissive and rude, treating us as if we had done something wrong. Management was called in, and honestly, they were even worse—condescending, unprofessional, and completely indifferent to the situation. Their exact words? “Sorry, not my fault. I’ll lose money letting you in.” Let me make one thing clear: as someone who has worked in the hospitality industry, this was an absolute joke. The level of incompetence and lack of care for customers was mind-blowing. Instead of making any effort to resolve the issue, they doubled down on their rude behavior and left us stranded, having wasted both time and money to get there. The experience was the worst customer service I’ve ever had. Frosty’s Christmas Bar is a scam operation, and I wouldn’t recommend it to anyone. Don’t waste your time, money, or energy on this place.
   

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3. OT

   OpenTable Diner

   New York City1 review

   1.0

   Dined on January 1, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Purtroppo per errore ho prenotato Chicago ma ero a New York e volevo prenotare li…ovviamente non sono andato alla serata di Chicago,ho provato a contattare prima il ristorante tramite telefono ma non hanno risposto e successivamente ho scritto all’assistenza via mail e niente,non ho usufruito della prenotazione e mi sono stati addebitati 310 dollari per la prenotazione tramite OpenTable
   

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4. OT

   OpenTable Diner

   Chicago1 review

   1.0

   Dined on December 19, 2022

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Very unorganized
   

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5. J

   Jess

   Chicago12 reviews

   2.0

   Dined on December 18, 2022

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 5

   For food I mean drinks they were good. I was unaware that I needed to buy on line to get a drink ticket. My husband ended up paying at the door the same price on line where you could get a drink ticket, the hostess didn’t even suggest us paying on line for that deal. Our drink was good but we ended up leaving early.
   

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6. OT

   OpenTable Diner VIP

   Chicago1 review

   4.0

   Dined on December 10, 2022

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good place. Line took a bit to get through but a good time inside.
   

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