Garrison

Review summary

1. V

   Victoria

   New York City

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   My expectations were higher from this restaurant. I am disappointed.
   

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2. C

   Cy

   New York City

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Been coming here for special occasions for several years. Great ambience and setting. The food is excellent . Great flavorful steak! We’ve luckily gotten the same server many times over the years and David has been on point every time. Extremely polite, genuine, and attentive. We always have a memorable experience at the Garrison and highly recommend!
   

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3. W

   William

   VIP

   Austin

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Execution at a high level! The food and service were impressive. It’s a restaurant that the little details are given attention to. Definitely recommend
   

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4. A

   Alexey

   VIP

   London

   29 reviews

   5.0

   29 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Photos don’t do this place justice; it looks much better in reality. Starting with the fact that it’s a building inside a building, with a fake colonial façade, it’s quite spectacular. The food is also much more upscale than I expected: they serve amuse-bouches, including a wagyu crackling, and the steak comes pre-sliced with sauce and all. Definitely not cheap, even by London standards, but worth it nevertheless.
   

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5. j

   jocelyn

   Monterrey

   2 reviews

   2.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 3

   For the NYE dinner, food was very good, service was great. But dinner was served almost 2 hours later after our reservation.
   

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6. K

   Ken

   VIP

   Austin

   9 reviews

   3.0

   9 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Celebrated NYE 2025 with Garrison’s deluxe six-course tasting dinner. Restaurant's style is all over the place and completely incoherent. Food was good but each time they brought out a course, they mumbled through the description of what they were serving as if they were going through the motions rather than being passionate about what they were serving. Our waitress was great though. The price was too high for the experience and ambience. They validated parking which was very nice.
   

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7. Y

   Yvon

   VIP

   Toronto

   17 reviews

   2.0

   17 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Dreadful new years eve experience. Felt bad for the servers who had to keep apologizing. Unfortunately this meal cost us over $1000.00 CAD.
   

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8. G

   Greg

   San Francisco

   7 reviews

   2.0

   7 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   We did the New Year's Eve 6 course tasting menu. We chose the food menu and wine tasting. They were very obviously ill-prepared for the event. It took over 1 1/2 hours just to get to the second course. Overall, we were there for over 3 hours. No meal should ever take over 3 hours. The food itself was just OK. Nothing particularly special about it. In all fairness I don't think the waitstaff was to blame. I just believe the kitchen hadn't properly prepared. I hadn't eaten at Garrisons before this evening, but seriously doubt I ever will again.
   

   GarrisonResponded on January 7, 2025

   Hi Greg, We're truly sorry to hear about your NYE experience at Garrison. We strive to provide an exceptional dining experience and it's clear we fell short during your visit. We understand that the wait time was longer than expected and apologize for any inconvenience this caused as well as the truffles. We also regret that you found our food to be not outstanding. Your feedback is very valuable and we will use it to improve overall quality. We hope you'll give us another chance to show you the true dining experience we're known for. If you are open to giving us a chance, feel free to use my same point of contact from our last conversations. Sincerely, Ran Camacho
   

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9. G

   Gerald

   Austin

   3 reviews

   2.0

   3 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   For New Year's Eve, I dined in a party of four at Garrison at 7:00 PM for their $150 pp tasting menu. An amuse-bouche was served approximately one hour after seating. The following two courses arrived over the next hour, with the second course being served at 9:09 PM. Upon request, the server provided an off-menu snack between courses to tide us over. The server attributed the delays to a new executive chef. The menu presented on the evening of the meal differed from the pre-paid online menu. Specifically, black truffles were used in place of the advertised white truffles. White truffles were offered as a $100 per person, per dish supplement. The fourth course, described online as a chicken dish, was substituted with a polenta dish without protein. The A5 beef, the final savory course, ended up as the only protein course. Plating and portioning was different from one plate to another at the same table, most notably on the A5 where the largest plate in our party was served approx. 50% more beef than the smallest plate. One portion containing inedible gristle that was returned to the kitchen. During the meal, the general manager ran two plates to us, but did not address the service delays or the menu discrepancies with the table after an initial greeting. The resolution offered for the truffle substitution was to shave 1 gram of white truffle over the existing black truffles in the dish. This differed from the usual practice of replacing black truffles entirely with white truffles when taking the supplement, as confirmed by the server. The bill initially presented did not include any adjustments. Upon request, one bottle of wine and one of two cocktails were removed from the bill. While the food served was of generally good quality, the service delays, menu discrepancies, and lack of proactive resolution from management detracted significantly from the overall New Year's Eve dining experience, particularly given the $150 pp price point.
   

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10. M

    Maggie

    New York City

    1 review

    5.0

    1 review

    Dined on December 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always amazing!! The garrison team is exceptional and goes out of their way to make the experience unforgettable. Thank you!
    

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